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What's wrong with CEX - do they really care ???
I_luv_cats
Forumite 14.4K Posts
Hello....
I think I am going to regret placing an online order with CEX.
My order status has gone from 'Order Picking in progress' to 'Order Picking completed' back to 'Order Picking in progress, in the last few days. No reply to email.
They say they normally dispatch the next day. My payment card has been pre-authorised.
Google them and there are loads of complaints! !!!!
I used online as no local stock. I use stores and mostly ok except trying to get something in doesn't work.
Does CEX really care and why they take so long ???
I think I am going to regret placing an online order with CEX.
My order status has gone from 'Order Picking in progress' to 'Order Picking completed' back to 'Order Picking in progress, in the last few days. No reply to email.
They say they normally dispatch the next day. My payment card has been pre-authorised.
Google them and there are loads of complaints! !!!!
I used online as no local stock. I use stores and mostly ok except trying to get something in doesn't work.
Does CEX really care and why they take so long ???
0
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The company has been running on empty for ages now. Staff get paid out of the tills in cash half of the time as wage payments fail because the company accounts are so far in the red.
Most people I've encountered in store are selling, it's rare that people go in to buy. Consequently, the company is basically buying an excess of stock that no-one wants to buy.
I know a fair few people that have worked for them, and have very quickly quit because CEX're so bad at paying wages etc, topped off with the fact that so many of their customers are on drugs, so when their items are rejected (because they're broken, or there's no cash to buy them in) they can get rather violent.
Some staff can be knowledgeable which is good. You can see what stock they might (might?) have too,
A store said they can get something from another store but it never happened and nobody cared that it didn't happen.
Their stock system can say they have stuff but not always the case or you can't find it (sometimes they put it on their counter displays)
Heck knows how they operate with online sales? ? Where's the difficulty in sticking it in a jiffy bag???
In theory it's not. But if items are picked from the shelf instore that brings a whole wave of problems.
It may be the one picked has been found to be damaged or sold, lost or something so the order is being sent to another branch.
Hopefully it will turn out to be a minor glitch and everything will go smoothly from here.
Like the other poster, i'm very wary of CEX, I have though used them a few times for DVDs and had no problems.
Sorry but how much more wrong could you get. Next time check your facts before saying things as true.
There are no stolen goods or very few. When CEX buys in a phone, they check the stolen/lost database. If any one seems dodgy then they refuse to buy it. When I was working there, we called the police on so many people who attempted to sell stolen stuff. The police kept coming and checking the stock to see if there were anything stolen and only once did they find something and we gave the thief's details and banned him from the shop. CEX works hard with the police to make sure that nothing stolen goes through there.
I never ever had a problem with my wages. I got paid on time and it was never out of the till.
Most of the transactions I did in a day were people buying not selling. A lot of people did want to sell and a lot more people bought stuff. In the weeks before christmas, the stock level got really low.
A couple of customers were on drugs and a few got violent because they thought they had a right to sell their broken stuff but the majority of people were nice. When I was working there, we had a good little team and no one had problems.
Anyway to answer the OP question:
The dispatch next day is once they have finished picking the item. They do care but it can get quite busy and as shop staff are picking the item, if the shop is busy it can be a little slow. I hope you get your item soon.
Looking around their shop in Edinburgh recently, they seem to have a real surplus of goods at pretty inflated prices.
Lou Reed The Last Shot
My sources are fairly accurate.
Two store managers, two assistant managers and about ten sales assistants, spread out over 6 stores. All who said the same thing. One store said around 20% of phones were brought back due to being blocked between being bought in and being sold.
Also, every single one of the people I know who works there has been paid out of the till at least once, the ones who've worked there longer have been paid that way several times.
Lou Reed The Last Shot
Then you must live in bad area.
The place where I worked, it was about 2 phones in 100 that were brought back because they were blocked after being sold. Instant call to the police with their details and they never do it again.
I worked there a year and never had a problem with my wages. Maybe because I worked at a franchise, I don't know but nope never a problem.
You can't just go round saying that, that is what CEX is like when you have neither worked there nor know all the branches.
Just curious how, from working in one store for a year, you know more than the people who have been working in numerous stores, some for 5 years plus.
Also, I think 6 stores in 4 different (Albeit close) areas, all with the same issues kind of suggests that it may be your store that was the anomaly.
You're correct, I've never worked There, but my cousin did, and I used to work at a different store around the corner. I got two phone calls in the 4 months she worked there asking if I could come pick up her wages as she had to be paid out of the till, and could I put them in my safe at work until she finished. Both times I went to pick up the cash, one or two of her workmates would ask if I could look after theirs in the safe too, as they weren't allowed to store it in the safe at work, nor did they want £600-800 lying around in their bags.