argiung roaming charges.

sp27

morning all,

i have recently got back from the states, before i left i spoke to orange and bought a data bundle and requesting a cheaper calling rate which i paid for!,
at the time i asked the representative to dis enable and data recieveing fucntions of the phone after the bundle had been used,which they agreed, i had my roaming turned off before i left as well,!. i turned it on maybe three times in ten days when necessary for a very brief time,
now i am looking at a bill which orange cant confirm but they are saying is in the region of £1000! for data usage,
can anyone help with advice or their own experiences of how to argue my case on this, i tried my best to make preparations before i left the country to avoid this exact situation happening to come home and find orange wont give me an exact bill until th 1st of october!,
i have been mis advised totally and dont see why i should pay such an amount!,
i would appreciate any advice or help from people who have had similar experiences!,

many thanks

bobajob_1966

What is !, all about? Were you not taught basic spelling and grammar at school?

grumbler

sp27 wrote: »

...i asked the representative to dis enable and data recieveing fucntions of the phone after the bundle had been used,which they agreed...
i have been mis advised totally...

If

• the adviser understood you correctly and agreed to disable the data and
• you can prove this

- then you certainly have been mis-advised.

Complain and demand the record of the phone call to be checked.
There were some stories of success here.

Next time never believe in anything the telephone agents tell you, record all important calls and do your own research.

sp27

apologies i am typing in a hurry on my lunchbreak

grumbler

See this recent thread: DATA ROAMING - Orange phone bill of £1320.40
There are links to many similar stories inside.

sp27

• the adviser understood you correctly and agreed to disable the data and
• you can prove this

- then you certainly have been mis-advised.


Complain and demand the record of the phone call to be checked.
There were some successful stories here.,

Many thanks, the only issue is how do i prove it?, will it simply turn into a case my word against the company?.

grumbler

Yes, this is the main problem if they don't have the record. That's why it is important to record all important calls yourself.

sp27

thanks I'll record all forthgoing calls!, have you experienced this or similar yourself?.

grumbler

No, I have not. I prefer to lean from others' mistakes, not my own.

spiro

I have never heard on here of a mobile operator automatically disabling data roaming once your bundle has been used outside the EU.

You dont say how long you were in the USA but some data charges take several days to come through so there will always be a lag between useage and account update.

Jon_01

spiro wrote: »

I have never heard on here of a mobile operator automatically disabling data roaming once your bundle has been used outside the EU.

You dont say how long you were in the USA but some data charges take several days to come through so there will always be a lag between useage and account update.

I'm sure that not even possible. Your home network only get the data from the roaming network sent through once every 24 hour, by that time you could have gone well over your bundle.

Even if they had somehow have sent a sim update out to disable data, as you were out of the UK they only have a slight chance of working.