Tesco misprices and discussion (Thread 12)

1mmaker

freddiesmum09 wrote: »

Question for the really savvy mr t's shoppers:

Popped into mr t's yday for a quick shop, picked up a pack of those kleenex tissues in a brown 2 pack. The SEL below about 25 packs of these tissues said on offer down to £2. They scanned through at £3.62, so I went to customer services to complain..
The guy went to get the SEL and said they had run out of the kleenex tissues on offer so those were replaced with a similar product (the brown kleenex tissues), basically implying I was the one for making the mistake of not reading the SEL properly..
I argued my case saying there was 25+ packs of the incorrect tissues there, and directly below them was the sel of £2. I said they should have put a "sorry this item is out of stock" SEL, or replaced it all together with the correct price of the tissues that had replace the OOS ones.
He refunded my £1.62, but I just wondered whether I should have got double the difference for the inconvenience/way I was mislead? I said how many people would have seen ooo they are on offer, buy 3 packs, thinking they were £2 each, then end up getting overcharged £4.86 and not bothering to check receipts/challenge this.
This is very misleading to customers in a rush that havent got the time to look at every SEL and check every item gram for gram to make sure it is the right product above the SEL. I looked and saw "kleenex twinpack now £2" or similar below the product and assumed my kleenex tissues were included as there was no other SEL anywhere for their correct price.
I have seen TESCO do a similar thing with simple baby wipes, when they are cheaper than the tesco own brand wipes (on offer) they put a "sorry this item is out of stock" label over the reduced price SEL even when the item is clearly in stock. Has anyone else noticed this in their mr t's??
I have such a love hate relationship with tesco, hate it and the way they scam their customers but can't seem to keep myself away lol:o
TIA to anyone that can enlighten me,sorry its so long!!

Tbh if your really wanted to you could email them but for the sake of another £1.62 is it really worth it? Although the may pop it up to £3 or £5.

These ones usually depend on the cs staff on. Sometimes the give DTD sometimes they dont tbh. I had 2 in my local a few days back. Toothpaste was all set out on the middle half price shelfs. Picked up 2 but they went through at full price, they didnt have a sel but were in the half price area. manager advised to give dtd in this instance but I have had times where just JTD is give for products being misplaced. If its just the case of a few pennies not sure its worth the hastle.

freddiesmum09

Decay wrote: »

^ I would ring or email HO , I've been caught like that before and saw something similar yesterday ( actually about 5 different items yesterday) It seems to me it's Tesco policy to try and rip customers off, seems it's to widespread to be 'accidental'.

Thanks, I sent them an email so will wait and see what theyve got to say. I thought it was so cheeky they could do that, then not even apologise at customer services and for me to have to ask for a refund in the difference! It may seem like £1.62 is a petty amount, but to me its really not.. We literally rely on every penny going in hense why tescos 'mistakes' wind me up. It wasnt an accidental mistake where there was a few boxes put back on the wrong shelf by customers changing their mind but lots of boxes stacked neatly clearly by a SA. Unfortuntley for me they are my local store and our local asdas is about £2 worth of petrol drive away hense why I usually do use tescos.

starframe18

FloFlo wrote: »

What other mains are in the offer?

How much dtd did you get?

im not sure as my husband picked the meal itself but i got £6 back as i was over charged almost £3.

starframe18

Looby123 wrote: »

i'm confused as the garlic bread is showing as part of the meal deal online....:( will give it a go later though anyway...ta x

it was the 8 garlic and cheese bread. im not sure why but the assistant kept saying under her breathe that it was because of the bread and why do an offer if they cant put them in.

starframe18

pippy100 wrote: »

I'm new to all this mispricing malarky and on Saturday i had bought the same meal deal as you starframe18 and when home realised that is didn't come up as £6 on the receipt so went back to the store today.
We went to the chiller counter to show her what i had bought and the assistant said the garlic bread she thought was not in the offer and should have not been on that shelf(we bought the cheese garlic slices) so as a 'good will gesture' she gave me JTD back. Having had a look online the garlic bread is in the offer so should i have had DTD?
As i say never done this before so was happy for the £3 back but you live and learn.
P.S i'm liking this thread and will always check my receipts from now on.

they were the ones i bought and they gave me DTD as they are supposed to be on offer but some stores havent done it.

Decay_2

Apparently there are 2 different garlic breads and some stores are putting the wrong ones with the meal deal

mandycr

other mains in the meal deal

carbonarra pasta bake
family sized pizza
bbq chicken pasta bake
chilli beef pasta
i am sure they do a lasagne too but not showing online for me x

i may pop in today and try the chessy garlic bread my store is usually good at giving dtd

veruccasalt

I have just done a big shop at Tesco in H@tfield. Several offers did not work on the till. The orange squash, bags of jelly babies and the buy one get two free pizzas all didn not work so I just got over £20 back on a £60shop. Man at customer services said the overniight offers are not working correctly bit they are trying to fix it. Whizz out now and see what you can get.

lnkitc

freddiesmum09 wrote: »

Question for the really savvy mr t's shoppers:

Popped into mr t's yday for a quick shop, picked up a pack of those kleenex tissues in a brown 2 pack. The SEL below about 25 packs of these tissues said on offer down to £2. They scanned through at £3.62, so I went to customer services to complain..
The guy went to get the SEL and said they had run out of the kleenex tissues on offer so those were replaced with a similar product (the brown kleenex tissues), basically implying I was the one for making the mistake of not reading the SEL properly..
I argued my case saying there was 25+ packs of the incorrect tissues there, and directly below them was the sel of £2. I said they should have put a "sorry this item is out of stock" SEL, or replaced it all together with the correct price of the tissues that had replace the OOS ones.
He refunded my £1.62, but I just wondered whether I should have got double the difference for the inconvenience/way I was mislead? I said how many people would have seen ooo they are on offer, buy 3 packs, thinking they were £2 each, then end up getting overcharged £4.86 and not bothering to check receipts/challenge this.
This is very misleading to customers in a rush that havent got the time to look at every SEL and check every item gram for gram to make sure it is the right product above the SEL. I looked and saw "kleenex twinpack now £2" or similar below the product and assumed my kleenex tissues were included as there was no other SEL anywhere for their correct price.
I have seen TESCO do a similar thing with simple baby wipes, when they are cheaper than the tesco own brand wipes (on offer) they put a "sorry this item is out of stock" label over the reduced price SEL even when the item is clearly in stock. Has anyone else noticed this in their mr t's??
I have such a love hate relationship with tesco, hate it and the way they scam their customers but can't seem to keep myself away lol:o
TIA to anyone that can enlighten me,sorry its so long!!

Good for you, I've never got anything back when things were just put in the wrong place, sometimes out of principal I have asked for a refund and left without an item all together. It is really annoying as I now feel like I need to compare the tiny barcode on the shelf to check I have the correct variety - this is something I really don't have time for. These large supermarkets must make thousands every day misleading customers in this way.

LilacLillie

The new £10 meal deal may generate JTD on a couple of wines.
I couldn't try it because my local had nil stock on anything I wanted today.


Finest Nero D'avola T £6.99 A £5.00

Finest Fiano T £6.99 A £ 3.75

Nottage Hill Cabernet savigon shiraz T £7.99 A £ 4.98

Nottage Hill Chardonnay T £7.99 A £4.98

LL