Taking Groupon to court

arcon5

kathyb1tch wrote: »

well its a bit difficult to follow their tc&c'c when you use the voucher then wait nearly 2 months for a product to come that DOESNT meet its advertised standards!!!!

So your looking for a refund rather than cancelling your voucher?

Do you care to share your experiences with Groupon or are we supposed to guess what bad experience you have had like we are ops?

Information is power an'al'dat.

groupid

lindens wrote: »

Yes but was it Groupon's fault the experience was bad, or the establishment with whom the deal was with?

The bad experience was the Groupon customer service.

arcon5

selimap wrote: »

As I just posted in another thread:


The small amount is not the point and the small claims procedure is pretty easy to use and available online at https://www.moneyclaim.gov.uk/web/mcol/welcome. of course, no point in using it if the defendant has no money

I supose I will address the claim to their owning comapny and registered address which they state is:
MyCityDeal Ltd, a company registered in England and Wales whose registered office is at No.1 Liverpool Street, London, EC2M 7QD, England

Moneyclaim is simply enough, but with a £35 filing fee and £55 hearing fee and the risk of not getting the money anyway, some would argue is it worth it for £15.

How did you pay?
In many cases a chargeback can be filed after 30 days.

kathyb1tch

so if groupon advertise a product and they advertise it wrongly and their customer service is SOOO bad that we are left without any answer from anyone for nearly two months thats acceptable...

WRONG..and if you accept that sort of customer services then you are what makes us british seem as if we will put up and shut up.

groupid

lindens wrote: »

The person with the straighteners has a problem with the supplier not Groupon I would have thought.

I think this is essentially wrong - but reflects an attitude that Groupon encourages and capitalises on. Groupon take the money, and therefore have primary responsibility for your refund. They also have primary responsibility for the advert that sells you the deal - it's written by them.

Groupon are happy for you to blame the suppliers - cos they keep your money regardless.

kathyb1tch

You only need to search the forum with the word 'groupon' in the search bar and you will see dozens of people who have had really bad experiences with groupon and some from a couple of small businesses who had dealings with them.

arcon5

kathyb1tch wrote: »

so if groupon advertise a product and they advertise it wrongly and their customer service is SOOO bad that we are left without any answer from anyone for nearly two months thats acceptable...

WRONG..and if you accept that sort of customer services then you are what makes us british seem as if we will put up and shut up.

Who on earth said it was acceptable? And who the heck said you should put up with it?

But a reality check is in order!! To get in front of a judge it costs no less than £80 so not always the wisest option. Its all well and good you saying you won't let them get away with it, but the grass isn't always greener on the otherside

Chargeback scheme is usually the better option. If you actually bothered to answer my question? A letter before action in many occassions can get their attention.

kathyb1tch wrote: »

You only need to search the forum with the word 'groupon' in the search bar and you will see dozens of people who have had really bad experiences with groupon and some from a couple of small businesses who had dealings with them.

You only have to search 'royal mail' or 'argos' or 'hermes' to see many more than "dozens" of bad experiences. But on the other side there are millions of happy customers!


I'll expect you to completely take my posts out of context shortly.

arcon5

groupid wrote: »

I think this is essentially wrong - but reflects an attitude that Groupon encourages and capitalises on. Groupon take the money, and therefore have primary responsibility for your refund. They also have primary responsibility for the advert that sells you the deal - it's written by them.

Groupon are happy for you to blame the suppliers - cos they keep your money regardless.

You can reject an item with reasonable time for a refund -- after this they are under no obligation to refund anyway and can offer repair or replacement. So although their contract may be with groupon, they would in effect be acting as a middle man between customer and manufacturer so although your rights are with the retailer, it's usually quicker to go straight to a manufacturer.

Although my understanding is groupon don't sell you the product... they sell you a voucher (which it does say in their terms), which you then use to purchase from a merchant so I believe the contract for the actual product is between you and the merchant, so any remedies would be offered by the merchant.



Although its hard to advise on anything in this thread since everybody is happy to bi*ch and moan about groupon but reluctant to actually say why.

Sounds more like an anit-groupon crusade than anything and should probably be in vents board.

kathyb1tch

I think it has been said on MANY occasions that we are unhappy with the customer services groupon provides and i personally did say that product advertised was not the product i recieved, groupon HAS an obligation to provide truthful advertising when selling us a voucher to buy a product. They did not provide this service therefore it was them that let me and the others who bought the straightners down.

yes groupon fulfilled their side of the bargain by selling me a voucher i could redeem, but now that product is not the product i was expecting, this is due to them advertising this product falsely.

Yes i can reject an item within a reasonable time for a refund but surely they should of sent out that product within a reasonable time frame, and when they didnt groupon should and could of been more helpful. Thats what essentially i think was said over the straightners issue!!!

Idiophreak

Have mixed experiences of Groupon, but not exactly perfect.

I've had a couple of vendors basically refuse to honour the terms and conditions (mainly saying "we don't take groupon on the weekends" where the T&Cs had said they would).
Asking questions to Groupon is a waste of time - they don't answer before the offer's expired, they don't read questions carefully and they refuse to take responsibility for the content on their web site (mainly, because there have been several offers, again, where there's conflicting information about whether vouchers are valid on weekends)

That said, a few things have just worked easily, so worth a punt, I think