bike fell off halfords bike rack

FLENG

molerat wrote: »

Interesting them admitting the rack was faulty, was it roof or rear mounted, if rear mounted the bike cannot fall off if properly secured with the red straps.

its a rear mounted and it was secured with the red straps, im not a complete idiot, the bike came off the rack with both rubber attachments still velcro'd to the bike frame, if you have the same rack look at the red straps and the buckle and tell me if you think they will hold the weight of a mountain bike at 60mph with extreme rain and wind, because i dont think so, halfords have said that the 2 small straps would not hold the weight of the bike.

yorkshirelassy wrote: »

Try emailing David Wild.When I had a problem with Halfords I got nowhere with Halfords customer services until emailing his PA.

phoodless wrote: »

Did you sign the statement as well ?

What does the signed statement say exactly ? (i.e. Does it state that, if they repair it, that you will not make any further claims ?)


Going forward - do you have an independant quote (better with 2 or more if possible) for the repair of the bicycle ?

the statement has my side of the story briefly noted down then underneath it has the store managers statement reading: cycle carrier checked everything fine except one rubber bike holder very loose just slides off, replaced with new one's..

signed by the manager and myself

mr_fishbulb

I would have thought a quote from a bike shop to repair the damage to the bike would be more useful than a receipt for the bike.

bod1467

It's not the receipt for the bike that matters here - it's the receipt for the rack. (I know we're on page 2, but a perusal of page 1 would have made this evident).

Halfords accepted to repair the rack without the receipt, but are now saying the receipt (for the rack) is needed before they'll accept for repairs to the bike.

(Apologies if it is me that's got this wrong).

PZH

bod1467 wrote: »

It's not the receipt for the bike that matters here - it's the receipt for the rack. (I know we're on page 2, but a perusal of page 1 would have made this evident).

Halfords accepted to repair the rack without the receipt, but are now saying the receipt (for the rack) is needed before they'll accept for repairs to the bike.

(Apologies if it is me that's got this wrong).

I think you are correct. However, a quote to repair the bike would allow the OP to write a Letter Before Action asking for the repair costs of the bike to be covered.

IF it does go to court, then Halfords would not (and this is very open to debate) have a defence because they have already repaired the rack?

FLENG wrote: »

...the store are saying that they can find the receipt but cant prove that it was actually mine.

The OP gives a specific date and approximate time, they find a receipt but are still not happy ?

FLENG

phoodless wrote: »

I think you are correct. However, a quote to repair the bike would allow the OP to write a Letter Before Action asking for the repair costs of the bike to be covered.

IF it does go to court, then Halfords would not (and this is very open to debate) have a defence because they have already repaired the rack?



The OP gives a specific date and approximate time, they find a receipt but are still not happy ?

yes this is correct
halfords customer service asked for a rought date so they can find the receipt but halfords store refuse to help stating that they cannot tie me to cash receipt unless i purchased another item at the same time to determine that i did actually buy the rack on that day

and i could get 2 independent quotes(like halfords have asked) but there is not much point if they wont pay out, theres not even that much damage, just a couple of parts bent, i'd say £50-£100s worth of damage...

so do you recon that cause they have repaired the rack and signed for the liability in black and white i might have an argument with them?

PZH

FLENG wrote: »

yes this is correct
halfords customer service asked for a rought date so they can find the receipt but halfords store refuse to help stating that they cannot tie me to cash receipt unless i purchased another item at the same time to determine that i did actually buy the rack on that day

I'm confused - are the store saying there was 2 items on the receipt and want you to clarify the 2nd purchase? or are they saying that unless you bought 2 items then tough ?

Who is dealing with the store? You or the Head Office ?

FLENG wrote: »

...and i could get 2 independent quotes(like halfords have asked) but there is not much point if they wont pay out

Even by your own admission - Halfords are asking for this information as well. So how do you know that they won't pay out if you give them the cost to repair ?

It would also allow you to send a Letter Before Action (LBA) and potentially follow it up in the smalls claims court if you want to go that far. BUT how much are you going to ask for if you do not know the extent of the damage yourself ?

FLENG wrote: »

..theres not even that much damage, just a couple of parts bent, i'd say £50-£100s worth of damage...

Well, you either accept the "There's not that much damage" argument and move on, or you take the "£50 - £100s worth of damage" argument and persue it. BUT, you need independant assessment of the cost to repair the bike.

FLENG wrote: »

..so do you recon that cause they have repaired the rack and signed for the liability in black and white i might have an argument with them?

Don't take this the wrong way - but is an argument all that you are after?

You either give up or act on the information to date and give the Head Office a quote for cost of repair. If they say they will not pay out - then issue a LBA and follow it up if they fail to respond to that, or you give up and forget it.

And a signed piece of paper stating that they changed a part on the rack is not an admission of liability - just an admission that they repaired one of their bike racks.

FLENG

phoodless wrote: »

I'm confused - are the store saying there was 2 items on the receipt and want you to clarify the 2nd purchase? or are they saying that unless you bought 2 items then tough ?

Who is dealing with the store? You or the Head Office ?



Even by your own admission - Halfords are asking for this information as well. So how do you know that they won't pay out if you give them the cost to repair ?

It would also allow you to send a Letter Before Action (LBA) and potentially follow it up in the smalls claims court if you want to go that far. BUT how much are you going to ask for if you do not know the extent of the damage yourself ?



Well, you either accept the "There's not that much damage" argument and move on, or you take the "£50 - £100s worth of damage" argument and persue it. BUT, you need independant assessment of the cost to repair the bike.



Don't take this the wrong way - but is an argument all that you are after?

You either give up or act on the information to date and give the Head Office a quote for cost of repair. If they say they will not pay out - then issue a LBA and follow it up if they fail to respond to that, or you give up and forget it.

And a signed piece of paper stating that they changed a part on the rack is not an admission of liability - just an admission that they repaired one of their bike racks.

i am dealing with the store and head office
head office told me i could chase the receipt
the store told me i cant unless there was a second item on the receipt to clarify that that was my actual receipt
halfords where asking for 2 independent quotations the store receipt and photos
but i have spoke with customer service and without the receipt there is no point forwarding quotations as my claim wont be valid
when i said there wasnt much damage i just meant that im not claiming for a new bike just a few new parts
im not just after an argument, i want them to rectify the bike as it was there fault
i think i will ring customer service tomorrow and explain to them that they have fixed the rack without the receipt so in theory they should repair the bike, and if that doesnt work i will try the lba letter and take it from there unless anyone has any other suggestions?

arcon5

FLENG wrote: »

i think i will ring customer service tomorrow and explain to them that they have fixed the rack without the receipt so in theory they should repair the bike, and if that doesnt work i will try the lba letter and take it from there unless anyone has any other suggestions?

What good is a letter before action going to do if you don't know how much your claiming?

Get quotations for the repairs as already advised otherwise your just going to end up going round in circles with the receipt issues. Then just send them to Halfords without their receipt and await their decision.

FLENG

arcon5 wrote: »

What good is a letter before action going to do if you don't know how much your claiming?

Get quotations for the repairs as already advised otherwise your just going to end up going round in circles with the receipt issues. Then just send them to Halfords without their receipt and await their decision.

i can give that a try cheers

PZH

FLENG wrote: »

i think i will ring customer service tomorrow and explain to them that they have fixed the rack without the receipt so in theory they should repair the bike, and if that doesnt work i will try the lba letter and take it from there unless anyone has any other suggestions?

I would deal solely with Head Office and only in writing - that way you have a full audit trail of everything you have tried should it go to Small Claims.

arcon5 wrote: »

What good is a letter before action going to do if you don't know how much your claiming?

Get quotations for the repairs as already advised otherwise your just going to end up going round in circles with the receipt issues. Then just send them to Halfords without their receipt and await their decision.

My point exactly.