bike fell off halfords bike rack

FLENG

like title reads
my lads bike fell of the bike rack because of very heavy rain and wind.
i took the rack to halfords who said the rack was faulty and replaced a new rubber
i have a signed statement from the store stating this.
customer service are saying they cant do anything with my claim without a receipt, which i cant find, and i didnt pay on my card. customer service told me to ask the store to look on the day i purchased the rack but the store are saying that they can find the receipt but cant prove that it was actually mine

i just want to know if theres anything more i can do or do i have to camp outside the store and protest until they fix it

bevanuk

Looking at it from their eyes you could have bought it from someone else?

halibut2209

If you bought using a card, a bank statement is acceptable proof of purchase for a faulty product.

fluffnutter

It's not clear whether you're trying to get some recompense for the rack or the bike. You say they 'replaced a new rubber' regarding the rack. Is this all sorted then and it's the bike you're trying to claim for?

Or is it that you want a refund for the rack? But you say they've replaced something. Is there still work to be done?

Sorry, I'm a bit confused.

Idiophreak

bevanuk wrote: »

Looking at it from their eyes you could have bought it from someone else?

If someone comes in and tells you the time and date they bought it, how they paid and whether they bought something else - and you can find a matching record on your system, surely you'd have to give them the benefit of the doubt?

fluffnutter

But something's been replaced on the rack ("said the rack was faulty and replaced a new rubber"). Isn't this a repair so job done?

mrbadexample

FLENG wrote: »

...and i didnt pay on my card.

halibut2209 wrote: »

If you bought using a card, a bank statement is acceptable proof of purchase for a faulty product.

:doh: .....................

mr_fishbulb

Do you want them to pay for the damage caused to the bike for it falling off the rack?

fluffnutter

mr_fishbulb wrote: »

Do you want them to pay for the damage caused to the bike for it falling off the rack?

See, this is what I'm wondering. It appears that the rack was repaired so I don't know what's going on.

FLENG

Hi sorry
yes im claiming for the bike that fell off

fluffnutter

FLENG wrote: »

Hi sorry
yes im claiming for the bike that fell off

OK. So Halfords have admitted liability about the rack. Have they also said that they'll pay for any damage caused by the faulty rack? I ask this because often companies wash their hands of things like this. That the rack's fitted at your own risk, blah blah, and they can't be held responsible blah blah.

If they are happy to pay for damage to the bike too, then why do they care when or where you bought it? What if it were a bike from a different bike shop? What if it's 20 years old? Surely if they've agreed to pay damages for the bike because it was transported on their faulty rack, then they should just stump up regardless.

Or have they decided they'll fix the rack (on the strength of being able to see it and see that it's faulty) but to pursue a more formal complaint (with all its associated admin) they need the receipt for the rack?

I've read your post again and I still don't know whether they want the receipt for the rack or the bike. Having said that, if they're prepared to fix the rack but want the receipt for the rack before they pay out for the bike then they're mentalists. They know you bought the rack - they've fixed it!

And if they want the receipt for the bike, then they've no real justification for asking for this.

I'm still confused!