Natwest step account closing

stclair

chambta wrote: »

I've worked for RBS since 1999 and have no idea what you mean by 'upgrade workflow'.

Have you always worked in a branch all that time?

spingoblin

CHEEKYBOY67 wrote: »

Oh right I see, I got accepted online but didn't get an account number, nothing showing up online either. Looks like I've not got if, did you get your account number as soon as you got to the accepted screen?

yes i got my account number after submitting the application- are you sure you weren't a bit too quick with the mouse and closed the window quickly after submitting?

also when did you apply? if it was friday or saturday it might not show online until after 2.30am on tuesday morning or later, if you app;ied thursday or earlier it probably should be showing online by now if they kept to the same timetable of my application.

Twister84

If you're an online banking customer, applications tend to go through more "smoothly" - less faffing around with paperwork!

RuthnJasper

I'm a bit confused by this thread - I have had a Natwest STEP account since 2007 and haven't had any email or letter (or online message when logging into my account) about the STEP account being withdrawn... Not sure if that's good or not... Might try ringing them tomorrow.

Plumptious

chambta wrote: »

Frankly that's ridiculous.

In branch it certainly can be done. All you do is apply for the Select account as a new account.

Hello!

Just wanted to defend myself after the 'frankly ridiculous'! comment.

I presume you are inferring that I somehow would bother to come on to a consumer forum to post an inaccurate and untrue anecdote?

My intention was only to share my exasperating experience with the Natwest customer service department the other day.

I'd have no reason to lie or exaggerate my conversation nor have any other sinister motive! I wanted to vent because I felt it was a ludicrous conversation. That's all.

To clarfiy, that was how the conversation went and I wasn't advised to just apply for a brand new Select account in branch.

Maybe I just experienced one ill trained telephone operative, maybe not, who knows, I was only contributing to the discussion!

I'm new to the world of forums and didn't realise I'd be accused of being a liar! I found my conversation bemusing and thought you might too! I shan't bother sharing my experience again.

jalexa

Plumptious wrote: »

I shan't bother sharing my experience again.

That's a pity because what you report, the steering of Step (or Basic) account customers to fee paying Select Silver (but still with a hobbled Visa debit card) is a "sharp practice" which has been corroborated in other threads and deserves to be kept in the public mind by experiences such as yours.

The "excuse" appears to be that there is an evident "upgrade route" to Select Silver but not an evident upgrade route to Select. I base that allegation on this link...

http://www.natwest.com/personal/current-accounts/g3/upgrade-your-account.ashx

This issue is important to me because I was also diss'd by the same "9 years RBS staffer" who (apparently) could not even "guess" what was meant by "upgrade workflow". Duh, though I have thicker skin.

Others posters however have positively reported to avoid the "upgrade" route and just go for a Select "application" and there are quite a few reports of success. TBH, you have nothing to lose in trying.

RuthnJasper

Plumptious wrote: »

Hello!

Just wanted to defend myself after the 'frankly ridiculous'! comment.

I presume you are inferring that I somehow would bother to come on to a consumer forum to post an inaccurate and untrue anecdote?

My intention was only to share my exasperating experience with the Natwest customer service department the other day.

I'd have no reason to lie or exaggerate my conversation nor have any other sinister motive! I wanted to vent because I felt it was a ludicrous conversation. That's all.

To clarfiy, that was how the conversation went and I wasn't advised to just apply for a brand new Select account in branch.

Maybe I just experienced one ill trained telephone operative, maybe not, who knows, I was only contributing to the discussion!

I'm new to the world of forums and didn't realise I'd be accused of being a liar! I found my conversation bemusing and thought you might too! I shan't bother sharing my experience again.

Please don't feel put off Plumptious. I thought that the information you posted was interesting and I agree with how bizarre the conversation went.

Not everyone is quite so blunt; one viewpoint doesn't always represent the whole.

Good luck to you anyway. x

chambta

stclair wrote: »

Have you always worked in a branch all that time?

I had a almost two years working for a competitor and then travelling but other than that, yes.

chambta

Plumptious wrote: »

Hello!

Just wanted to defend myself after the 'frankly ridiculous'! comment.

I presume you are inferring that I somehow would bother to come on to a consumer forum to post an inaccurate and untrue anecdote?

My intention was only to share my exasperating experience with the Natwest customer service department the other day.

I'd have no reason to lie or exaggerate my conversation nor have any other sinister motive! I wanted to vent because I felt it was a ludicrous conversation. That's all.

To clarfiy, that was how the conversation went and I wasn't advised to just apply for a brand new Select account in branch.

Maybe I just experienced one ill trained telephone operative, maybe not, who knows, I was only contributing to the discussion!

I'm new to the world of forums and didn't realise I'd be accused of being a liar! I found my conversation bemusing and thought you might too! I shan't bother sharing my experience again.

What made you think my comments were directed at your story and not what you were told in it?

jalexa

chambta wrote: »

What made you think my comments were directed at your story and not what you were told in it?

I think there is a clue in how you responded to my points. Dismissive when you could have been expansive on the "issue".:D