Improperly cooked chicken at Brewer's Fayre

pickledtink

You really should inform your local health and safety officer anyway. As others here have pointed out this could have given you Salmonella which is not to be taken lightly. The fact that they were not falling over themselves to grovel to you over this is in itself worrying frankly. It suggests the dangers of what you were served are not being aknowledged let alone attended to. A vulnerable infant or elderly person could die.
Make that call.

hollydays

gyzmo wrote:

Quite a few sarcastic comments on here that really are unfair.
This kind of incidence gives rise to food poisoning, which can be lethal in some cases. Enforcement agencies take a very dim view on matters like this, which indicate that the health and safety standards of such a restaurant is not what it should be.

It should not just be a matter of money and compensation, but one of public safety.

I dont see any sarcatic comments-Some people just get ignored

gyzmo

i wa just about to quote a couple of those comments when I just got your meaning. quite right!

prettypennies

I have emailed Brewer's Fayre to explain that I was not happy with the rather flippant attititude the staff took to what was a seriously undercooked piece of poultry (wish I'd taken a picture to show just how under done it was).

I seriously hope the 'chef' didn't honestly believe the rest of the meat would be ok when attched to a bone running with blood!

I chose to go to brewsters, like many other parents, as there is somewhere for the little uns to play and expel a bit of energy. The thought that this meat could have been served up to a young child is very worrying. Luckily I have an iron constitution!

adouglasmhor

chuckles1066 wrote:

Yep, I agree.

Most of Brewers Fayre's (and similar chains) food is bought in pre-cooked; it's cheaper for the chain all-round as they don't have to pay a qualified chef, they can get away with employing anyone who can follow reheating instructions. Likewise, there's no fresh produce going to waste, it all sits in a freezer.

They've targetted a specific sector of the market and, generally speaking, they do what they do very well.

It's not for some of us though.

If it was pre cooked it would not have been bloody, would it.

I have had cooks charged and later fined for the exact same thing.

justpaper

scorpio princess - one good chef = the pastry chef was the one and only dude i would call chef,. he got employee of the month 6 times in a row,.

chuckles1066 - yep food is big biz its with 13£ for a burger and fries,.

prettypennies - i think the best they would do is give u a free meal for 2,. but keep at them about it,.

!!!!!! the corporate world,. !!!!!! them all

THE_LONE_RANGER_4

i was in india once. and they put it on my plate and it was still clucking./

medman

You should report the incident to the Local Authority Environmental Health Department. They will visit the premises to make sure they are carrying out their legal obligations. The chef should have probed the deepest muscle on the chicken to ensure it had reached a sufficient temperature.

Raw chicken can kill the very young, very old or immunocompromised. The least I would have expected was the full price of that dish removed from the bill.

Sorry to be a bore,

best wishes

MM

parkemitch

Hi,

Brewyers Fayre by us is always A* except were not overly keen on there updated menu.
Also at the top of the menu it says If your not happy with your meal we will replace it with any other main meal free of charge - No quibble

Thats really bad though! Try contacting Head office.

gingercordial

That is bad.

I'm surprised they didn't refund your whole main course. Last time I went to a Brewer's Fayre (Aldershot), they lost our main course order, and when they eventually realised, they gave us a free round of drinks to try to make up for the extra wait - we didn't have to ask for this. Not the world's greatest restaurant but I was impressed that they apologised and tried to make up for it.

Write to Head Office to complain.