MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

BusPass_2

Looks like my reference to p*ssed offness in my post of 24.12.2011 is now taking effect. Took a while but it's happening.

Mr O'L has alienated his client base. It was all right to insult his customers when he was charging them 1p but since his prices have leapt spectacularly customer choice has kicked in.

Apparently he is now going to treat customers better and introduce reduced prices. Aye, right.

Again, my opinion only, but he has had the 'Ratner' effect and I fear future company results are going to go on a downward spiral without drastic action.

In football manager parlance, his coat is on a shoogly peg, and it'll be interesting to see how it all pans out.

I for one have not been seduced into booking one of his new 'bargain' flights. Check out what he is charging for flights to sun spots over New Year. To quote Mr Royle ' customer service...my a*se'

Doc_N

BusPass wrote: »

Again, my opinion only, but he has had the 'Ratner' effect and I fear future company results are going to go on a downward spiral without drastic action.

The reference to Gerald Ratner is approriate. O'Leary's finally pushed it too far, and there are Ratner references all over the place after the profits warning.

Ratner now admits he was a fool - how long before O'Leary has to do the same?

I wonder what Ryanair's profits might have been if he hadn't alienated a large section of the middle class market.

Obviously_the_best

Why do people not realise that that channel 4 documentary is a load of rubbish, much like everything else channel 4 make.

Ryanair is perfectly safe, they don't pressure their pilots to nearly the extent people make out they do, and they do always carry the same amount of fuel as every other airline.

How do I know, I know 1 ex-Ryanair pilot and 1 current Ryanair pilot.

O'Leary is an absolute genius. He's worked out a way to make his customers less demanding of his company, therefore making most people surprised at Ryanair's actually quite good service. Stick to the rules and you're absolutely fine.

Doc_N

Obviously_the_best wrote: »

Why do people not realise that that channel 4 documentary is a load of rubbish, much like everything else channel 4 make.

Ryanair is perfectly safe, they don't pressure their pilots to nearly the extent people make out they do, and they do always carry the same amount of fuel as every other airline.

How do I know, I know 1 ex-Ryanair pilot and 1 current Ryanair pilot.

O'Leary is an absolute genius. He's worked out a way to make his customers less demanding of his company, therefore making most people surprised at Ryanair's actually quite good service. Stick to the rules and you're absolutely fine.

I don't think you're living in the real world. Either that, or you're a Ryanair plant.

Why would anyone believe O'Leary as against a sensible, serious Channel 4 documentary?

John_Pierpoint

Come on Ryanair is NOT perfectly safe.

No airline is perfectly safe; by far the most dangerous part of the journey is driving home from the airport, especially if you are doing so in your own car after a long haul flight over lots of lines of longitude.

budgetflyer

BusPass wrote: »

Looks like my reference to p*ssed offness in my post of 24.12.2011 is now taking effect. Took a while but it's happening.

Mr O'L has alienated his client base. It was all right to insult his customers when he was charging them 1p but since his prices have leapt spectacularly customer choice has kicked in.

Apparently he is now going to treat customers better and introduce reduced prices. Aye, right.

Again, my opinion only, but he has had the 'Ratner' effect and I fear future company results are going to go on a downward spiral without drastic action.

In football manager parlance, his coat is on a shoogly peg, and it'll be interesting to see how it all pans out.

I for one have not been seduced into booking one of his new 'bargain' flights. Check out what he is charging for flights to sun spots over New Year. To quote Mr Royle ' customer service...my a*se'

Do you have any stock tips?
TIP
Don't make fortune telling your day job.

http://www.ryanair.com/en/news/ryanair-september-traffic-grows-3-percent-to-8-1m-passengers

RYANAIR SEPTEMBER TRAFFIC GROWS 3% TO 8.1M PASSENGERS

80.4M CARRIED IN YEAR TO SEPT (UP 2%)

Ryanair, Europe’s only ultra-low cost carrier (ULCC), today (2 Oct) released its passenger and load factor statistics for September 2013:
Traffic increased by 3% to over 8m passengers.
Load factor increased 1% to 85%.
Annual traffic to end September grew 2% to over 80m passengers.

Doc_N

budgetflyer wrote: »

Do you have any stock tips?
TIP
Don't make fortune telling your day job.

http://www.ryanair.com/en/news/ryanair-september-traffic-grows-3-percent-to-8-1m-passengers

Actually quite a good stock tip, wasn't it?

Ryanair has warned that profits this year may miss its forecast.Europe's biggest low-cost carrier says that profits may miss or be at the lower end of its range of 570m to 600m euros (£480m to £508m).

Ryanair said there had been a dip in ticket prices and booking levels for September, October and November.

Its shares closed down 11% on the news and other airline shares were hit too, with Easyjet falling 5% but British Airways owner IAG Group down only 1.3%.


More cost-cutting, more corner-cutting, and still more reasons not to fly with this unpleasant joke airline.

budgetflyer

Ryanair has warned that profits this year may miss its forecast.Europe's biggest low-cost carrier says that profits may miss or be at the lower end of its range of 570m to 600m euros (£480m to £508m).

Traffic up 3%, load factors up 2% and profits in the £500 MILLION range.
Most world airlines would love those figures.

Through out the worldwide recession, they continually set such high targets, a blip here or there is bound to happen.
Yes, their new strategy may be to soften their image, to entice the Ryanair wary.

I have never had a bad ryanair flight. Staff have always been pleasant.

John_Pierpoint

Ryanair is something of "Giffen Good" or should that be "an inferior good" ?
Perhaps that is good news for its shareholders while the western economies remain mired in recession ?

[It was http://en.wikipedia.org/wiki/Robert_Giffen who noticed that as the Irish potato blight spread the poor were forced to spend even more money trying to buy more potatoes, because they could no longer afford more expensive food, such as bread, milk and meat. I guess it depends how essential international travel is to the impoverished poor and the squeezed middle.
Obviously Xmas/New Year is a boom time for Ryanair and the Irish diaspora]

Doc_N

budgetflyer wrote: »

Traffic up 3%, load factors up 2% and profits in the £500 MILLION range.
Most world airlines would love those figures.

Through out the worldwide recession, they continually set such high targets, a blip here or there is bound to happen.
Yes, their new strategy may be to soften their image, to entice the Ryanair wary.

I have never had a bad ryanair flight. Staff have always been pleasant.

I'm delighted your experience of Ryanair has been positive, but O'Leary's policy of deliberately antagonising potential customers has finally come back to bite him, hence the profits warning. And, let's not forget, companies are all about profits, not seats sold.

Ratner still regrets his comments, many years after the collapse of the Ratner share price, and O'Leary looks now to be regretting his own mistakes:

"I am very happy to take the blame or responsibility if we have a macho or abrupt culture. Some of that may well be my own personal character deformities."

Things aren't getting any better, either:

Ryanair is to appeal an €8m (£6.7m) fine for breaking French labour laws in relation to flight crews operating from its Marseille base.

____________________________________________________
RYANAIR is to axe two routes from Scotland’s busiest airport this winter forcing some passengers to cancel trips or re-book with other airlines, The Scotsman has learned.

The no-frills carrier will not fly from Edinburgh to Barcelona or Stockholm from next month - routes which it operated last winter.

It declined to say how many people had booked flights, but one passenger said the move was likely to “ruin many passengers’ holidays” because they would have to re-arrange their travel plans.

____________________________________________________


So you book a Ryanair flight, Ryanair axes the flight because it's struggling to sell enough seats profitably, Ryanair refund you just the price you paid for the ticket and you're left with pre-booked hotels and a huge financial headache.


No thanks - I'll stick to airlines that have some respect for the law and behave responsibly towards their customers rather than just hating them.