Orange Dolphin pay as you go con

pimpim

hamster22 wrote: »

Hi ALL

I've just had the same issues re Orange Dolphin Plan. I recently signed up to the plan for my daughter as it stated the 100mins,unlimited txts and 250 mb data.

She has been using wii fi in the house but said to me the other day that she couldn't use the internet while she was out. I called orange and they explained that she wouldn't be able to access it as she was not on the correct plan. I then questioned this by stating that whilst I was ordering the Blackberry with Dolphin Plan 15 there was no trigger to say that you needed the £5 Bolt to access the internet. I pursued this by mentioning false advertising and hey presto they have now changed her to Dolphin Plan 20 at no additional cost.

So from my experience people on this plan must mention the false advertising and the fact that while ordering the phone it doesn't tell you that you cannot use your 250mb data.

Graeme

This is very similar to my experience of Orange. I was shocked at the customer service after I went back to the store. Just goes to show, don't trust advertising that says "trust us, we're different!"

However, was you get used to managing the bundles and so on, the value isn't bad, it's just complicated and badly explained - although the earlier posters had a good go, they are techy people (and a bit rude IMHO) who forget that not everyone is tech literate, probably why the iphone is so popular

fatbadger2

pimpim wrote: »

This is very similar to my experience of Orange. I was shocked at the customer service after I went back to the store. Just goes to show, don't trust advertising that says "trust us, we're different!"

However, was you get used to managing the bundles and so on, the value isn't bad, it's just complicated and badly explained - although the earlier posters had a good go, they are techy people (and a bit rude IMHO) who forget that not everyone is tech literate, probably why the iphone is so popular

At last, someone who isn't a) a bully and b) a mobile phone geek.
The value wasn't bad in the end, with £5 blackberry and £5 for a bundle of calls (but the free 100MB of data was not 'free' as you have to pay for Blackberry service out of the topup). However, the BIS service was atrocious, we had to phone orange every few days to keep it working. Now with talkmobile, cheap as chips, free smart phone and works
Rgds