Orange Dolphin pay as you go con

fatbadger2

Dan:) wrote: »

The internet is free on ALL handsets

How is it free?

And do you have a link for the T+C of dolphin regarding BIS/BBM payments?

Thanks

drbesty

You can have free internet, all you have to do is change the browser the phone uses, the Blackberry has three browsers built into it, select a different one and the internet will work

grumbler

Internet is free. Just use, say, Opera.
BIS/BBM is not free, but you can use a part of £10 topup to pay for BIS/BB and have both internet and BBS for the same £10. However, you didn't need BBS when you were buying the phone.

Wannie_2

I'll deal with the phone's firmware as a seperate issue. I called it the 'firmware' but in fact it is just the phone's software. Updating it is actually a function of the BlackBerry. You'll find the software updates on both the BlackBerry website and on the Network provider's website.
So it is a user available update. I could have talked you through how to do it in a few minutes, if it were necessary.

As it happens, it is not. You have the solution in front of your nose, but because of your lack of understanding, you seem unable to grasp it. I hope my previous post has made it a little more clear for you.

Wannie_2

Maybe the Nokia C3 would have been a cheaper alternative for you, as neither use 3G and there is no BIS to confuse you.

MissKeith

What on Earth are you on about?! It is SO clear that you have two choices.

1. Download Opera Mini and use the handset as you expected. You get 400 texts and 100mb data and the £10 to spend on calls. £10 at 25p a minute = 40 minutes. You will not get BBM and apps which is what your daughter will want to use the handset for.

2. Top up £10, you will get 400 texts 100mb data. Use the £10 to buy a £5 bolt on for the additional services (BIS) and a £5 bolt on for 100 minutes. You will also get numerous other services such as BBM and apps which is different to data which are unique to Blackberry handsets. You do not have to buy this bolt on.

The second option which Wannie has tried numerous times to explain to you works out much better value for money. Your kid doesn't have to to top up any more than £10 and actually gives them more.

Is there some reason I am missing as to why this is not a viable option or are you just here to have a tantrum about how you are being conned?

Wannie_2

An additional caveat with Orange is that you need to have at least 10p on the SIM in order to take advantage of the 'free Internet and texts' with Dolphin. So in fact, when you buy the Extras there will be no credit left.

So it's worth topping up with that extra 10p, at least. Top up from as little as 10p with Tiny Top Ups


Also forgot to add, that once you have purchased the Orange Extra of 100 minutes for £5; any calls you make over your 100 minutes bundle still remain costing you 5p per minute for the rest of your 30 day period.
So the Orange Extra bundle is definitely the way to go, if she is likely to use the phone to make calls.

fatbadger2

MissKeith wrote: »

What on Earth are you on about?! It is SO clear

If you know what you are doing with smart phones, great. I am barely literate in them (not alone I guess) and was sold one in very simple terms: top up £10 and get free internet with the rest for calls. To me, it's simple, I was mis-sold and should be offered an alternative.

If anyone else comes on here regarding Dolphin not being free on BB devices, be sure to give them a good kicking won't you?! :T

If you bought a car (things I do know about) and the salesman said "comes with unlimited motorway miles for just £10 a month", and then added after you bought the thing, "oh, you have to pay extra for the gear stick though :eek:", you may then want to come to a forum for support/sympathy, no?

MissKeith wrote: »

1. Download Opera Mini and use the handset as you expected. You get 400 texts and 100mb data and the £10 to spend on calls. £10 at 25p a minute = 40 minutes. You will not get BBM and apps which is what your daughter will want to use the handset for.

Let me stop you there I am not going to do that as I am not confident enough to do it, I have enough trouble with PCs. My problem is the hopeless Orange staff advice "its in't terms and conditions, managers on holiday tho":mad:

MissKeith wrote: »

2. Top up £10, you will get 400 texts 100mb data. Use the £10 to buy a £5 bolt on for the additional services (BIS) and a £5 bolt on for 100 minutes. You will also get numerous other services such as BBM and apps which is different to data which are unique to Blackberry handsets. You do not have to buy this bolt on.

Bolt ons, Parlez-vous anglais? Seriously,no one at orange has suggested that we can get 100 mins for the remaining £5. If that is true, great :T - its not on the website tho. I would again suggest to you that if you enquired on a forum about your car not running correctly and someone came on and badgered you about big-ends and camshafts and pinking, and then said, "for god sake, why don't you understand woman!" I think you'd see it as a) patronising and b) bullying

MissKeith wrote: »

The second option which Wannie.....

Don't wanna hear that name thanks!

MissKeith wrote: »

Is there some reason I am missing as to why this is not a viable option or are you just here to have a tantrum about how you are being conned?

Well thanks for that, kind regards to you to. Is this is a consumer forum :money: or am I confused about that as well as the meaning of the words 'free internet'?

I came on here (as I believe I've explained) because I was sold a phone on the premise that the internet was free, and it isn't. This is a CONSUMER help forum where people come for SUPPORT. Most comments were, but Wannie seems to have a certain gleeful zeel to the ignorance of my smartphone knowledge and an antagonistic tone.

Thanks to all the helpful/sypathetic answers :A, Wannie, misskeith, you're fired - you'll be great orange sales staff tho!

Wannie_2

It must now be clear to all and sundry that the fatbadger has a few 'issues' that cannot be dealt with on a mobile telephone sub-forum. Unfortunately there isn't a a counselling sub-forum. I feel really sorry for the daughter.

How old is she? Perhaps we can explain it directly to her.

So, back to the topic....

Here is the link to information for the £5/100mins bundle and here is the link to the BIS Extra for £5.

The whole thing is quite sad really. Let's hope that the apple falls far, far away from that tree.

hamster22

Hi ALL

I've just had the same issues re Orange Dolphin Plan. I recently signed up to the plan for my daughter as it stated the 100mins,unlimited txts and 250 mb data.

She has been using wii fi in the house but said to me the other day that she couldn't use the internet while she was out. I called orange and they explained that she wouldn't be able to access it as she was not on the correct plan. I then questioned this by stating that whilst I was ordering the Blackberry with Dolphin Plan 15 there was no trigger to say that you needed the £5 Bolt to access the internet. I pursued this by mentioning false advertising and hey presto they have now changed her to Dolphin Plan 20 at no additional cost.

So from my experience people on this plan must mention the false advertising and the fact that while ordering the phone it doesn't tell you that you cannot use your 250mb data.

Graeme