DPD delivery "service" beware

23n1th

Ordered some items from an online store about a week and a half ago, and they use DPD.

Anyway I live in a flat on the second floor and was coming home yesterday. I get to the gate and due to a clicking noise on my bike happened to look down and notice my name on what I assumed was rubbish on the ground. As it turns out it was two failed delivery notices.

Basically the moron who is employed by DPD couldn't even be arsed to enter the common close and post them through my door instead thinking these notices would be better placed blowing around in the street outside.

To add insult to injury because I don't regularly check the street outside for my mail these notices are more than four days old so my items has been returned to the sender. The sender is now trying to charge for another delivery.

I know delivery men aren't the brightest people on the planet but DPD seem to employ idiots with less brain power than an amoeba.

Well done DPD you !!!!ing !!!!s!

RichGold

23n1th wrote: »

I know delivery men aren't the brightest people on the planet but DPD seem to employ idiots with less brain power than an amoeba.

A very sweeping statement. It could also be said that only a moron would order things for delivery when they know they wont be in.

MamaMoo_2

RichGold wrote: »

A very sweeping statement. It could also be said that only a moron would order things for delivery when they know they wont be in.

That's a bit ridiculous. Procedures are in place for people that aren't in 24/7. Like booking a redelivery, leaving goods with a neighbour, or picking up from the depot.
However there's nothing a customer can do if some idiot leaves their 'failed delivery' notices in the street, as opposed to posing them through a letterbox, meaning the customer isn't even aware that there has been an attempted delivery and they need to take action...

RichGold

Hardly ridiculous. I've been in this game for 15 years, and I've heard everything from customer complaints to drivers being unable to access flats to leave cards.

There is more to this as any driver worth his salt wouldn't have left it in the street. Its blown there from somewhere else.

MamaMoo_2

Or, it is entirely possible the guy was a lazy git. I've lived in an apartment block, and after complaining to the delivery company that my stuff was left thrown behind a bush outside, I was told that the front door to my building was locked, and there was no-one in to accept delivery.
I pointed out that my next door neighbour had been in all day waiting for said parcel, and also that there was no way on Earth that the main door was locked, as the lock had broken (and been removed) some 9 months previously and hadn't been replaced. They couldn't answer that one.
Or there's the genius delivery driver that threw my 32 piece dinnerware set over my fence and into my back garden, smashing most of it. Apparently, when something's got 'fragile' written all over it, that means 'chuck it over my fence'. I wouldn't mind, but I was in at the time. The front door didn't go, all I heard was a lovely crash as it came flying over the fence...

skiddlydiddly

OP-is your main flat door usually locked?

23n1th

RichGold wrote: »

A very sweeping statement. It could also be said that only a moron would order things for delivery when they know they wont be in.

How exactly am I to know when they are going to be delivered on a 5-7 day free delivery? Am I to stay in the flat for 5-7 days awaiting my parcel because the lazy !!!! can't be bothered doing his job? I have to work; where I actually do my job properly!

skiddlydiddly wrote: »

OP-is your main flat door usually locked?

Yep but theres a services button that was active during times of the supposed "delivery" attempts. Failing that if the idiot had actually got out his van the concierge button works fine. Hell theres even older residents that are in most of the day as well.

skiddlydiddly

23n1th wrote: »

How exactly am I to know when they are going to be delivered on a 5-7 day free delivery? Am I to stay in the flat for 5-7 days awaiting my parcel because the lazy !!!! can't be bothered doing his job? I have to work; where I actually do my job properly!

Similarly how is the driver to know when you will be in?The driver has attempted the delivery, you were out.

Yep but theres a services button that was active during times of the supposed "delivery" attempts. Failing that if the idiot had actually got out his van the concierge button works fine. Hell theres even older residents that are in most of the day as well.

There you have it then, the driver couldn't get to your door to post the card, so chances are tried to still make sure you knew it had been attempted by wedging it in the door which then fell to the floor when it was opened by someone else .Speaking from experience, service buttons often don't work and the times can vary.Its not something you are likely to notice living there as you'd have a key and never need to use it.
Obviously the driver got out of the van to leave a card.How do you know he didn't try your neighbours?They could easily have not been in themselves.
Plus, all delivery drivers have got a limited amount of time at each address.By spending more time at yours, that leaves less time for the rest and yours won't be the only one where the recipient isn't in.Its all going to add up and could leave insufficient time to attempt the deliveries at the end of the round.Should he spend more time at problem addresses and not attempt the ones at the end?How would you feel if you were the one at the end?Plenty of complaints on here about drivers returning parcels due to being out of time too.

I used to be a courier and thats the kind of service people think they are getting when they use a delivery company.I'd happily wait for you to come home, or knock on 10 of your neighbours doors until I got one that would take it, but you'd have been charge 5 times the price you paid and then waiting time on top.

23n1th

skiddlydiddly wrote: »

Similarly how is the driver to know when you will be in?The driver has attempted the delivery, you were out.

The driver hasn't attempted anything otherwise the notices would be through my letterbox not in the street!

There you have it then, the driver couldn't get to your door to post the card, so chances are tried to still make sure you knew it had been attempted by wedging it in the door which then fell to the floor when it was opened by someone else .Speaking from experience, service buttons often don't work and the times can vary.Its not something you are likely to notice living there as you'd have a key and never need to use it.

I can assure you it works fine seeing as when I finish nightshifts I use it to get into the common close so I dont have to get my key out of my bag.

Obviously the driver got out of the van to leave a card.How do you know he didn't try your neighbours?They could easily have not been in themselves.

I'll repeat... theres a concierge! ie someone there 24/7.

Plus, all delivery drivers have got a limited amount of time at each address.By spending more time at yours, that leaves less time for the rest and yours won't be the only one where the recipient isn't in.Its all going to add up and could leave insufficient time to attempt the deliveries at the end of the round.Should he spend more time at problem addresses and not attempt the ones at the end?How would you feel if you were the one at the end?Plenty of complaints on here about drivers returning parcels due to being out of time too.

It seems he only spent enough time to throw the notices out the window as he drove passed.

I used to be a courier and thats the kind of service people think they are getting when they use a delivery company.I'd happily wait for you to come home, or knock on 10 of your neighbours doors until I got one that would take it, but you'd have been charge 5 times the price you paid and then waiting time on top.

Or if you have an ounce of sense get the concierge to let you in by pressing their button or use the service button????

Techhead_2

I had a similar experience with UPS. Waited in all day for a delivery, gave up at 9pm, opened the front door and found a card on the outside door mat. Hadn't even bothered to put it through the letterbox, yet alone knock or ring to actually delivery!

Second day wasted by waiting in for the driver to redeliver. Phoned to be told he had tried to deliver to an address two hundred yards away (????). Profuse apology and the promise that it would be delivered at the third attempt, I couldn't spend a third day waiting in so it was agreed it would be delivered am. Sure enough it fails to turn up.

Ended up looking around the streets for the van, presenting ID and asking for the parcel. Driver's excuse? "Can't deviate from the route"!

I'd say its a problem with broken procedures at delivery companies and a recruitment process that employs the wrong people as drivers.

skiddlydiddly

Those concierge must be robots, not taking a break or going to the toilet 24/7.You should try out this common sense you keep talking about and have it delivered to an address where the owner of the property is in instead of blaming others for you being out.
Every obstacle to delivering you put in the drivers way makes it less likely you wil get it, so making it as easy as possible gives you more chance of not having problems.

I've had plenty of stuff delivered myself, sometimes to family members addresses as I wasn't sure I was going to be in, sometimes had family members here to receive it and sometimes I miss the delivery the same as anyone else can.The difference is I don't complain about it, as its my own fault for not being in.