HSBC payout times...

VSM_2

I'm going to keep this short as I've just posted a long message on the PPI successes page but I wanted to post here too as I've been following this discussion.

I complained about my PPI on 10/03/2011 and was offered full redress totalling £8312.33. I spoke to HSBC who confirmed receipt of my signed acceptance form and said my money would take 10 working days to go into my account. It went in yesterday, a total of five working days later...but it went into a HSBC account that I still have open but don't really use anymore and also I do not have any loans or debts with them that needed paying off first....maybe this helps?

Good luck to everyone still waiting!

pmb2611

Acceptance letter received by HSBC on 12th September. Still no money, been told anything from 10 days to 4 weeks from various people ive spoke to over past few days. Loans been settled for ages so just a straight payout to my bank account. Getting fed up now

kolin_2

Day 9, still nothing, Have emailed the chiefexec.

want this sorting before the beginning of next month, as another payment comes out on the 1st, and that'll just mess things up and probably make the process take longer.

saverjustice

The banks are hiring claims managers a the rate of 300 per week per bank to get this backlog out of the way, we are talking about millions of claims, not just one or two here and there.

Please be patient.

kolin_2

@saverjustince,

i think with submitting an initial claim months and months ago, i'm entitled to have run out of patience.

saverjustice

Yes kolin you and a few million others have every justification.

Sunny1975

Hi Everyone,

It's encouraging that at least some people are being paid out. My own experience has been rather painful with HSBC.

I submitted my complaint in July 2010. Late last year I had sent my complaint to the Ombudsman, who did a telephone interview with me to establish clarity on all of the facts submitted in my complaint. Subsequently I received a letter from the FOS confirming that it had been upheld on 5th August 2011. I have since heard nothing, other than being advised that HSBC will have until 19th October to send my breakdown letter (almost as if I got put to the back of the queue again).

I'm not moaning about it as it wont help me, but just wanted to share the info in case anybody else is in the same position.

Good luck Everyone!

J_i_m

saverjustice wrote: »

Yes kolin you and a few million others have every justification.

Hurrah! Someone voicing my view.

Problem is, at the moment from what I gather from this thread it's he who shouts loudest and stamps his feet hardest gets promoted to the front of the queue.

It can hardly be productive for the banks to have to deal with countless phone calls or messages from inpatient people demanding updates or immediate payment when they already have a huge backlog to deal with.

Would people behave this intolerably in a supermarket queue? I'd hope not, yet it seems very different when it's an invisible queue. It's stupid, because in effect what happening is that the whole process is being slowed down for everyone else just because someone else hasn't got the tolerance or consideration to let the banks do what they said they'll do.

Being frustrated and tired with the situation is all very well, but as silverjustice points out it's the same for everyone else.

I believe it's more prudent to allow the banks the timescale/deadlines stated to you, if it expires with nothing... Then by all means ask questions. But in the meantime let them get on with it and it may then be slicker for everybody.

bandofbrothers

J_i_m wrote: »

Hurrah! Someone voicing my view.

Problem is, at the moment from what I gather from this thread it's he who shouts loudest and stamps his feet hardest gets promoted to the front of the queue.

It can hardly be productive for the banks to have to deal with countless phone calls or messages from inpatient people demanding updates or immediate payment when they already have a huge backlog to deal with.

Would people behave this intolerably in a supermarket queue? I'd hope not, yet it seems very different when it's an invisible queue. It's stupid, because in effect what happening is that the whole process is being slowed down for everyone else just because someone else hasn't got the tolerance or consideration to let the banks do what they said they'll do.

Being frustrated and tired with the situation is all very well, but as silverjustice points out it's the same for everyone else.

I believe it's more prudent to allow the banks the timescale/deadlines stated to you, if it expires with nothing... Then by all means ask questions. But in the meantime let them get on with it and it may then be slicker for everybody.

Hi,

I understand your opinion on this but the issue is this.

My upheld letter stated I would be paid upto 10 working days on reciept of my letter being received.

Lots of people have had letters with no timescale on them.

People are being told different timescales by various departments of hsbc.

It's theory that if a person is having their redress paid into an account not that of hsbc or if they are having their current loan paid and/or payments per month adjusted then this could delay things but it's not been confirmed by hsbc.

People are unable to get thro on most hsbc tel numbers or it just rings out and also are not having replies via servicequality e mail department.

With so much mis communication im not surprised that people awaiting updates or redress are getting impatient and feel left out of the loop.

It would be prudent for hsbc to release a statement to address the concerns and worries of it's customers.

saverjustice

They simply don't have enough people to deal with the deluge!!