Yodel - shockingly bad - email address anyone?

originalbob

Finally received my parcel 14th November.This was only after rescheduling the delivery after a further two unnanounced failed attempts to deliver,being unable to track the delivery online, and harassing the call centre into giving me a direct number for the local depot.Give them their due, the depot were very good and dealt with my enquiry immediately, and the packaged turned up within half an hour of my having called.The overall level of customer service by Yodel to this poor soul though was atrocious! And I'm still waiting for somebody to call me back to respond to my complaint.Not good enough by a very long way Yodel!

Welshscot

Just found this thread and have to add my tuppence worth! I live in Inverness and ordered a doll's house from East Lothian. Normal delivery price £6.50 for delivery to South of England (distance 450 miles) but when the retailer contacted the courier he was charged £18.50 because I live in the Highlands and Islands - Inverness is only 150 miles from Tranent, East Lothian. Having choked the delivery charge was paid and the parcel was picked up on Wednesday 9th November. Now living in Inverness I never expect next day delivery but this took until Monday 14th November to arrive. By then I was fuming so filled in the ever so user friendly (not) complaints form. To date I haven't even had the courtesy of a reply so I was so pleased to discover an email address on this site. Wonder how long I'll wait for a reply. On the plus side I must sing the praises of the retailer/manufacturer - Ted Sills of Dolls House Concept - who was so helpful and split the extra courier charges with me.

custardy

Welshscot wrote: »

Just found this thread and have to add my tuppence worth! I live in Inverness and ordered a doll's house from East Lothian. Normal delivery price £6.50 for delivery to South of England (distance 450 miles) but when the retailer contacted the courier he was charged £18.50 because I live in the Highlands and Islands - Inverness is only 150 miles from Tranent, East Lothian. Having choked the delivery charge was paid and the parcel was picked up on Wednesday 9th November. Now living in Inverness I never expect next day delivery but this took until Monday 14th November to arrive. By then I was fuming so filled in the ever so user friendly (not) complaints form. To date I haven't even had the courtesy of a reply so I was so pleased to discover an email address on this site. Wonder how long I'll wait for a reply. On the plus side I must sing the praises of the retailer/manufacturer - Ted Sills of Dolls House Concept - who was so helpful and split the extra courier charges with me.

so 3 working days?

Doc_N

custardy wrote: »

so 3 working days?

Yes - and any carrier other than Yodel could (and should) have delivered in 2 working days.

QuackQuack_2

I used to have a great Yodal guy. Gave the dog biscuits and everything. He has now been replaced by a man of unknown ethnic origin that speaks hardly a word of English. There are normally two of them in the van and they take turns sleeping and driving. Whilst the service is generally very good - the communication barrier stops me using them very much any more.

custardy

Doc_N wrote: »

Yes - and any carrier other than Yodel could (and should) have delivered in 2 working days.

so no courier has even been delayed by one day?
impressive stuff

Doc_N

custardy wrote: »

so no courier has even been delayed by one day?
impressive stuff

I'm not sure why you seem so keen to support Yodel (are you one of their delivery agents?) but I think you're missing the point.

Of course deliveries will get delayed occasionally - that's life. But it happens far more frequently with Yodel (along with all the other problems caused by Yodel) than with other companies. That's why this thread exists, and that's why there are so many bad reviews of Yodel right across the net.

And that's also why many companies, such as Boots, who have had particular difficulties with Yodel, are reviewing their contracts.

custardy

Doc_N wrote: »

I'm not sure why you seem so keen to support Yodel (are you one of their delivery agents?) but I think you're missing the point.

Of course deliveries will get delayed occasionally - that's life. But it happens far more frequently with Yodel (along with all the other problems caused by Yodel) than with other companies. That's why this thread exists, and that's why there are so many bad reviews of Yodel right across the net.

And that's also why many companies, such as Boots, who have had particular difficulties with Yodel, are reviewing their contracts.

yes thats right I work for them
you make quite a sweeping statement on Yodel
I've yet to have an issue with them (and its owner /drivers who deliver here)
same with HDNL ,yet you will find many hits on their service
and with RM etc
the point is a 1 day delay can and does happen with every company.
companies using owner/drivers do so to cut costs.
cutting costs usually leads to cuts in service levels
however as long as folks demand cheaper services then its how businesses meet that.

Delivery_Driver

Doc_N wrote: »

Yes - and any carrier other than Yodel could (and should) have delivered in 2 working days.

Yopdel offers 24/48/72 hour deliveries, so it depends on what was paid for.

Delivery_Driver

Doc_N wrote: »

I'm not sure why you seem so keen to support Yodel (are you one of their delivery agents?) but I think you're missing the point.

Of course deliveries will get delayed occasionally - that's life. But it happens far more frequently with Yodel (along with all the other problems caused by Yodel) than with other companies. That's why this thread exists, and that's why there are so many bad reviews of Yodel right across the net.

And that's also why many companies, such as Boots, who have had particular difficulties with Yodel, are reviewing their contracts.

All delivery companies get the same complaints, search and see for yourself.
BTW do Boots post their goods under a different company name because I haven't seen any of their stuff coming through for probably 2+ years?