Yodel - shockingly bad - email address anyone?

ses6jwg

Yeah, they're pretty !!!! poor.

They couldn't deliver an item because nobody was in, fair enough, the little slip said to pick up my item from the warehouse the following day.

The warehouse is about 40 miles away, luckily I was driving past for a job interview.

Got there, walked into reception, nobody was there. Rang the bell. Nobody came. Waited another 5 minutes, bear in mind I had a job interview to go to. Eventually a woman walks out, "Yes love?" she says, whilst in the background I can see various blokes chucking parcels around like rugby balls. Handed her my slip of paper and said I had a package to pick up. She wanders off. Gone for another 10 minutes. Comes back "Did we drop this off to you?" URMMM YES it says Yodel on it and its signed by one of your agents. Off she goes again.

Comes back and says its gone back out again on the van. Why on earth drop a slip through the door saying to pick it up then?!

There was another bloke in the reception and his words to me were "So you were supposed to have something delivered by these clowns then, this is the 3rd time I've been back here this week trying to trace a parcel"

KxMx

Yodel delivered a parcel to my Nan and couldn't be faulted, delivery before 10am, and she is very very far from the nearest depot and lives out in the sticks!

I find HDNL very reliable, hope that doesn't change. He always comes between 9:45am and 10:30 which is handy. The driver himself is a lovely bloke, unlike the grump which is Parcelforce and the rude Hermes courier who dumps parcels outside my door, gets me to sign and walks off.

Tony_Steez

Delivery_Driver wrote: »

If you pay for next day delivery, thats what you get.There's no promise of time or that all the order will arrive together.The obligation is to attempt it next working day.If you pay for next day delivery with a timeslot then the same applies and if Yodel split the delivery and one part arrives late then they have failed and you would be entitles to your(part/all) of your money back.
Believe me, they will not want to split the delivery as it will end up costing them more to deliver it than they are being paid to do so , taking away scarce resources but sometimes with the best will in the world this still happens.

I don't think people appreciate the scale of the operation and how much work is being done in the 24 hour operation at each site.Nor, how if you search any delivery company they will all have thousands of complaints as you are much more likely to post this than praise a company.We generally remember the bad experiences with firms more than the good.
For example, I worked yesterday and there was maybe 40-50 parcels that were due on saturday and had paid for that service.The rest I delivered were due next week so those customers got a better than expected service and many made comments that they were glad I was early as they would have been out in the week(begs the question "why order for that day then?").I don't expect a single one of them will make a post about that but if I deliver 1 late parcel through no fault of my own you'd think I had mugged their blind granny.

BTW Yodel is the old HDNL, its the same firm, using the same staff with a slice of DHL added in.However, Yodel have made huge redundancies recently and are making even more in the new year in favour of self employed service providers.This isn't because they aren't happy with the employed drivers, they just don't like the contracts they have and would prefer a workforce with no holidays, no sick pay, no rights etc.

Yes Yodel might have huge loads but there is a difference between trying to deliver something on time and just not bothering and making stuff up. I've been waiting at home for the past three days, each time checking the website, they say they've attended which they haven't, they've said they've left a card which they haven't. They said a lady named Mary refused to sign for it, first off none of my neighbours are named Mary and if it's to be signed for by me why leave it with someone else? It's a joke, I used Sports Direct before but if this is the service then I'm not using them again and will check any online retailer and if they use Yodel they are not getting my business. It's a con, it's fraud and it's just not right!

vantom67

If you still need it the complaints email is customercare@vx.yodel.co.uk - don't hold your breath for a reply though!:rotfl:

Delivery_Driver

Tony_Steez wrote: »

Yes Yodel might have huge loads but there is a difference between trying to deliver something on time and just not bothering and making stuff up. I've been waiting at home for the past three days, each time checking the website, they say they've attended which they haven't, they've said they've left a card which they haven't. They said a lady named Mary refused to sign for it, first off none of my neighbours are named Mary and if it's to be signed for by me why leave it with someone else? It's a joke, I used Sports Direct before but if this is the service then I'm not using them again and will check any online retailer and if they use Yodel they are not getting my business. It's a con, it's fraud and it's just not right!

What's that got to do with my post?

mumoftwins

I, too, have had the misfortune of problems with Yodel:mad:

They slipped a card through the door saying I wasn't in when I was sitting in the lounge with the door open so I could hear them knock, I heard the letterbox and by the time I'd got to the door (poss. 20seconds) he was driving off in his van! I tried ringing the depot but was put on hold for 50 minutes and eventually hung up! When my phone bill came that call had cost me £4.59 to achieve nothing!!

The next time I came across Yodel was a couple of weeks later. I was expecting a small side table to be delivered but I had no idea when. After waiting for this item for a month I emailed the seller who said it had been delivered. Fortunately the seller was very understanding when I said I hadn't received it, I said I would check outside behind the 6ft high side gates - nothing there. I checked around the neighbours, no-one had taken it in for me. I have a piece of land at the side of my house which is unused and behind a 6ft high fence with a large border in front of it in the front garden - the delivery driver had 'chucked' it over this fence! It had been there for a few days in pouring rain! Luckily the seller had wrapped the table in loads of bubble wrap and protective stuff so it was unharmed - but honestly! There had been no card either to say that the delivery had been made and where he had deposited it.

Another item has never been delivered or returned to the seller.

Yodel really are cr*p!

vossman

J1111111111111111

Delivery_Driver

Do people really take unpaid days off work to wait in for a parcel?Personally if the parcel was really important to me, I'd ask them to locate the parcel and confirm it was there in front of them, then collect it after work/at the weekend.Or arrange to have it delivered to a friend/family member/neighbour I knew would definitely be in to receive it.

Doc_N

Delivery_Driver wrote: »

Do people really take unpaid days off work to wait in for a parcel?Personally if the parcel was really important to me, I'd ask them to locate the parcel and confirm it was there in front of them, then collect it after work/at the weekend.Or arrange to have it delivered to a friend/family member/neighbour I knew would definitely be in to receive it.

You are joking? Ask Yodel to locate a parcel and confirm it's in front of them - an utter impossibility in my experience of this shower.

And collection if you live 20+ miles from their depot?

And checking which people are guaranteed to be in when making an order is well nigh impossible.

The answer, surely, is just for Yodel to do what they're paid to do, and deliver parcels on time, to the correct address.

originalbob

Have to agree with Doc N here.
How's this:
Goods ordered via Ebay.Original consignment lost by courier at depot (to be fair don't know whether this was Yodel or not).
Replacement sent and Yodel try to deliver 2/11.I'm not in.I work during the day.
No contact phone number on card for depot to arrange redelivery-just a web address which appears to be wrong and a phone number which goes through to their automated redelivery line.To receive the delivery I have to be at home and book a day's holiday, and then use the automated phone system to rebook and is set up for today.Later go to the website and find tracking system doesnt work.Click through to online rebooking system and rebook with additional request.Rebooking acknowledged and confirmed by email at 20:30 3rd November
Ok- now today.Requested on online system that goods to be delivered before 14:00 if possible as I have an appointment late afternoon.
13:30- call their Manchester call centre as tracking system still doesn't work.Very polite young lady tells me their systems are down and asks me to call back later.Wait as long as I can but have to leave to attend appointment.Still no goods.
16:00- return home - no card though door and no sign of goods.call the call centre again.Am told that despite acknowledgement goods have not left depot.I ask to speak to a supervisor to complain, or failing that, get an urgent callback to discuss( I work in customer services myself, and we get our butts kicked if we don't do what we say we're going to do).Flat refusal from young lady concerned to transfer me across,and claims a callback will take 48 hours. And, by the way, would I like my delivery rescheduled to sometime Monday? I don't take no for an answer,and finally get transferred across to a supervisor who will look into it and try and arrange a Saturday deliver.I'm currently waiting for a callback.
Yodel- if you're reading this, this really isn't the way to run a logistic business! How will you cope if the economy picks up again and people start to buy things?:mad: