Yodel - shockingly bad - email address anyone?

alwaysskint96

I posted a parcel via Parcel2go. The parcel was collected by Yodel on the 5th Dec to be taken to Manchester from Essex. Still not there and although its tracking on and off the Romford van on a daily basis (250 miles from Manchester) its not making any headway. It has actually been to Rochdale depot which was correct on the 14th but not put on a van there- instead sent back to Romford.

Nobody at either Yodel or Parcel2go will help- i have spent loads on money on phone calls and spoken to live help dozens of times but still nothing has been done and all i get are false promises


Majorly fed up

Bradden

I too was unfortunate enough to be on the receivng end of Yodels poor service. A next day delivery from Boots took over a week to arrive. I have to say the service at Boots was great.. they were equally appaled at the mounting pile of missed deliveries and excuses. They initally offered to refund the delivery charge.. then 20% .. suffice to say when the parcel eventually arrived Boots agreed to let me have the £180 order FOC.

Based on what I've seen here I would be suprised if Boots continued using them.

username

princesstinkerbell85 wrote: »

I must start by saying excuse the language in my review at the time of writing this I am ast the livid degree of anger and at the point of baseball bat and companys address point.

I ordered items from 2 different companys, 1 being GAP and the other being Early Learning Centre. These was both ordered on the same day being the 9th December 2011 and neither on express delivery.

When I had received nothing from GAP by the 12th December I was getting anxious as I wanted them to wrap up for christmas, I looked on the email from GAP and found I could track my order which I did and as you guess - it had been delievered to me and signed for by me already that day.

Second parcel from Early Learning Centre I had a text saying that it was out for delivery on the 12th December 2011 and will be delivered by 9pm, well 9pm came and went and no parcel had been delivered so the next day I phoned ELC to be told it had been left at number 40 on my road and signed for by Lansdown, after knocking at the address which is only 2 doors down from me and the lovely asian lady who lives there telling me that she had been in all day that day and no one had knocked on her door. I phoned ELC again to advise that number 40 had not received any parcel for me and I was now very angry they advised that they would send it out again. Same thing happened - got a text message on the 20th December saying it would be delivered by 9pm that day and nothing arrived so at 20.59 i called ELC and was advised that they would chase it up, half and hour went by and I am not a patient person i will admit to you now I called back to be told that they would not be able to get the copy of the signature till tomorrow i was not happy and asked for the delivery company name and consignment number - Low and Behold guess who it was YODEL!!!!

ELC took another delivery address off me and said that they would get replacements sent out and YODEL will get a shock if they try the same thing at this address as CCTV is outside and inside the property!!

Anyway as YODEL website does not have a email address for complaints and you cant speak to a manager (believe I have tried) but i had been provided with an email address from a customer service person at YODEL for their tracking department so i could APPARENTLY get a copy of the signature for the GAP delivery of which they would not provide as i was not the sender i sent an email address to 2 different address that might be right for their customer service department which says the following:-

JD-000-228-994-960-8503 & JD-000-222-351-051-7609

SEE YOU B*ST*RDS AT YODEL THE ABOVE 2 PARCELS ARE FROM 2 DIFFERENT COMPANYS (GAP & EARLY LEARNING CENTRE) THE FIRST ON YOU APPARENTLY DELIVERED ON THE 20TH DECEMBER 2011 AT 4PM SIGNED FOR BY JAYNE AND THE SECOND ONE YOU APPARENTLY DELIVERED ON THE 12TH DECEMBER 2011 AT 15.45 SIGNED FOR BY PASCO

LET ME TELL YOU SOMETHING N-E-I-T-H-E-R OF THSE PARCELS HAVE BEEN RECEIVED BY MYSELF - YOU COMPANY IS A LYING STEELIN BUNCH OF NO GOOD T*SS*RS! YOU BETTER FIND THE DRIVER WHO APPARENTLY DELIVERED THESE TO MY HOUSE AND GET THESE PARCELS DELIVERED TO ME BEFORE I FIND YOUR DEPOT AND GET THE DRIVER BY THE SCUFF OF THE NECK AND GET THE PARCELS MYSELF AS YOU ARE NOT LEAVING 2 LITTLE BOYS WITHOUT CHRISTMAS PRESENTS THIS YEAR JUST BECAUSE YOUR DRIVER CANNOT AFFORD TO BUY HIS OWN PRESENTS AND HAS TO STEEL OTHER PEOPLES PARCELS!!

I HAVE MADE FAR TOO MANY PHONE CALLS TO YOUR COMPANY AND BEEN GIVEN RUBBISH CUSTOMER SERVICE ALONG WITH BEING TOLD !!!!!!!! LIKE I COULD EMAIL TRACKING AND GET A COPY OF THE SIGNATURE THEN PHONING BACK 48 HOURS LATER TO BE TOLD THAT I COULD NOT GET THIS AND IT HAD TO COME FROM THE COMPANY THAT SENT THE PACKAGE AND THEN NOT HAVING ANY ANSWER TO QUESTIONS I HAD ABOUT MY PARCELS!!

I AM TELLING YOU NOW YOU BETTER BE CONTACTING ME AND TELLING ME THE DRIVERS NAME SO I CAN CONTACT THE POLICE MYSELF OR I WILL FIND YOUR DEPOTS ADDRESS AND COME DOWN AND YOU WILL HAVE TO GET THE POLICE TO REMOVE ME BECAUSE I AM NOW NOT TAKING THIS LIGHTLY!

So lets see if i get an answer to this, if i dont as i previously worked for a courier company whom are alot better than YODEL and still have contacts there I will find the address one way or another and go to the depot! Dont know what it will achieve but will make me feel better!!!

People People People before you order anything off the internet please phone the company and ask what delivery company they use if it is YODEL dont order the item as you probably will not receive it.

I must also add that I have written to Watchdog and emailed every email address I have found on this thread.

I do understand you are pretty angry, but calling the company 'b&stards' and 'a lying steelin bunch of no good t0ssers', whilst peppering it with a load of threats and emotional blackmail [in an email to them] is not going to help your cause. Your email will no doubt have been deleted, or forwarded onto the entire office/stuck up next to the copier for entertainment.

If only your email to the company was as civil as your forum post the maybe you would have had got somewhere?

Perhaps it is a regional/depot specific thing that service is bad - because you seem to get the occasional person in this thread (me included) that think the service is alright and have had no problems.

Gothicfairy

username wrote: »

If only your email to the company was as civil as your forum post the maybe you would have had got somewhere?

Well my email was polite, civil and to the point and that didn't get a reply at all so I hardly think it matters with this company.
Still no parcel even though according to them someone here signed for it and as such Boots would like their money for goods received. Shame I never got the goods so I wonder where they went ? Could it be that some driver is keeping the parcels and signing for them as delivered..shock horror, no one would do that would they ?

ahrimaniac

princesstinkerbell85 wrote: »

JD-000-228-994-960-8503 & JD-000-222-351-051-7609

SEE YOU B*ST*RDS AT YODEL THE ABOVE 2 PARCELS ARE FROM 2 DIFFERENT COMPANYS (GAP & EARLY LEARNING CENTRE) THE FIRST ON YOU APPARENTLY DELIVERED ON THE 20TH DECEMBER 2011 AT 4PM SIGNED FOR BY JAYNE AND THE SECOND ONE YOU APPARENTLY DELIVERED ON THE 12TH DECEMBER 2011 AT 15.45 SIGNED FOR BY PASCO

LET ME TELL YOU SOMETHING N-E-I-T-H-E-R OF THSE PARCELS HAVE BEEN RECEIVED BY MYSELF - YOU COMPANY IS A LYING STEELIN BUNCH OF NO GOOD T*SS*RS! YOU BETTER FIND THE DRIVER WHO APPARENTLY DELIVERED THESE TO MY HOUSE AND GET THESE PARCELS DELIVERED TO ME BEFORE I FIND YOUR DEPOT AND GET THE DRIVER BY THE SCUFF OF THE NECK AND GET THE PARCELS MYSELF AS YOU ARE NOT LEAVING 2 LITTLE BOYS WITHOUT CHRISTMAS PRESENTS THIS YEAR JUST BECAUSE YOUR DRIVER CANNOT AFFORD TO BUY HIS OWN PRESENTS AND HAS TO STEEL OTHER PEOPLES PARCELS!!

I HAVE MADE FAR TOO MANY PHONE CALLS TO YOUR COMPANY AND BEEN GIVEN RUBBISH CUSTOMER SERVICE ALONG WITH BEING TOLD !!!!!!!! LIKE I COULD EMAIL TRACKING AND GET A COPY OF THE SIGNATURE THEN PHONING BACK 48 HOURS LATER TO BE TOLD THAT I COULD NOT GET THIS AND IT HAD TO COME FROM THE COMPANY THAT SENT THE PACKAGE AND THEN NOT HAVING ANY ANSWER TO QUESTIONS I HAD ABOUT MY PARCELS!!

I AM TELLING YOU NOW YOU BETTER BE CONTACTING ME AND TELLING ME THE DRIVERS NAME SO I CAN CONTACT THE POLICE MYSELF OR I WILL FIND YOUR DEPOTS ADDRESS AND COME DOWN AND YOU WILL HAVE TO GET THE POLICE TO REMOVE ME BECAUSE I AM NOW NOT TAKING THIS LIGHTLY!
.

Absolutely ridiculous. I'll tell you now, as someone who works in customer service, that an email like that, peppered with obscenities, bad spelling and all in caps, would get deleted straight away. It's not the fault of the person at the other end of that email, working in customer services, and you shouting and bawling will get you nowhere. Frankly, with an attitude and personality like that, I hope it doesn't get resolved.

moneypooh

I have an order stuck at my local depot, all the tracking states is "Scanned as part of secure process" whatever that means. It has been updated 3 times today without times, all showing this message. No reply from yodel at all. Contacted PC World and they tried to get through too. PCW just called saying they can't get any help from any department at Yodel either. They have refunded my next day carriage but that's all so far. What on earth do we do when they don't reply to emails, or answer the phone calls??
Not a happy customer, and will definitely avoid companies that use them as a delivery company.

gwapenut

custardy wrote: »

an email like that would be deleted, and the sender added to the junk filter for me

In my experience Yodel delete customer emails without replying anyway, so not much to lose.

gwapenut

Bradden wrote: »

I too was unfortunate enough to be on the receivng end of Yodels poor service. A next day delivery from Boots took over a week to arrive. I have to say the service at Boots was great.. they were equally appaled at the mounting pile of missed deliveries and excuses. They initally offered to refund the delivery charge.. then 20% .. suffice to say when the parcel eventually arrived Boots agreed to let me have the £180 order FOC.

Based on what I've seen here I would be suprised if Boots continued using them.

Usual excellent service from Boots, perhaps too generous. But whenever I've needed to contact them about any problems, they've bent over backwards to put things right. They take customer service very seriously, a quality company.

WolvesAreStayinUp

Ive been waiting for 3 parcels from 3 different companies which were delivered to different address with different people signing for them, Ringing and emailing YODEL doesn't really help, You need to ring the companies you bought from and they investigate to get the items back and send you replacements in the mean time.

I had one re-delivered today through YODEL and I asked the driver how he can find my address and royal mail can but the drivers last week couldn't and his reply was that they were probably agency drivers and dont give a **** where they deliver as they get paid per day and permanent drivers get paid per delivery they do.

My advice is to ring/email the companies you buy from and with me they had no problems sending another batch of items and then ring yodel and tell them to put a note on your delivery for the driver to ring you before he delivers

moneypooh

Delay on courier route.21/12/11 19:00 NULL
Passed to courier for delivery.21/12/11 18:39
Scanned as part of secure process21/12/11
Scanned as part of secure process21/12/11


anyone know what this means? not delivered so how did they get signatory 'NULL' or is that the driver that is delayed on courier route? well confused and not able to get hold of yodel staff by any methods!!!