Ryanair baggage charge! how does to take to come through?

apt

I fear the time to stand your ground was at the airport. It will be difficult enough to communicate with Ryanair let alone get them to give you your money back.

interstellaflyer

phatbear wrote: »

Dont agree with that, you authorise it by handing your card over, the pin etc is just added security.

If you hand your debit card over to a shop assistant in the states they rarely ask for a pin or a signtaure.

And of course if you had to input a pin then it would make all this "contactless payment" where you just put your card near a reader to make a payment, a tad pointless

In this country chip and pin is the only way you can do an over the counter transaction unless you have a swipe only card, some countries USA for example don't do Chip 'n' Pin so a signature is required, likewise some people who have diffeculties can also have a swipe only card, again a signature is required. As for contactless transactions, in this country this is only for small amounts up to £15 IIRC. I would imagine places like Dublin airport you would at least need to sign for the transaction.

Bob_the_Saver

apt wrote: »

I fear the time to stand your ground was at the airport. It will be difficult enough to communicate with Ryanair let alone get them to give you your money back.

As the case presented for carriage on the aircraft was oversize
in clear breach of the T&C why would a refund be due?

interstellaflyer

Bob_the_Saver wrote: »

As the case presented for carriage on the aircraft was oversize
in clear breach of the T&C why would a refund be due?

However surely a chance to re-arrange the bag or discard the offending item should have been given, if all that was causing the bag to be oversize was a small bottle of shampoo, then surely the OP should have been given the option of throwing the item away?????

Bob_the_Saver

Was the OP physically restrained from opening the bag and removing it my guess would be no.

"wouldn't let me rearrange my bag" perhaps this is nearer the point than just removing an item, especially if the OP was near the end of the queue, they didn't want to delay departure maybe. It must have been stuffed to the gills if a "small bottle of shampoo" made all the difference.

apt

Bob, I see you share O'Leary's mantra that the customer is always wrong. Maybe you should be campaigning for O'Leary to be Pope as you apparently believe that the garrulous git is infallible. There have been plenty of accounts of ground staff 'earning' their bonuses by using inaccurate scales, undersized cages, or, in this case, not allowing the passenger to remove items, which any reasonable person would do.

interstellaflyer

Bob_the_Saver wrote: »

Was the OP physically restrained from opening the bag and removing it my guess would be no. wouldn't let me rearrange my bag" perhaps this is nearer the point than just removing an item, especially if the OP was near the end of the queue, they didn't want to delay departure maybe.

Read the opening post, the TS said the lady checking the bag refused to let her throw the item away or put it in her friends bag (the latter I can understand) As for being at the end of the queue and not wanting to Faf about, how much faffing about would it be? about the same as faffing about taking a card payment is my guess, however, Ryanair would rather have the 40 euros.

Bob_the_Saver

interstellaflyer wrote: »

Read the opening post, the TS said the lady checking the bag refused to let her throw the item away or put it in her friends bag (the latter I can understand) As for being at the end of the queue and not wanting to Faf about, how much faffing about would it be? about the same as faffing about taking a card payment is my guess, however, Ryanair would rather have the 40 euros.[/QUOTE

Unless the gate was about to close HOW could the handling agent stop
someone taking an item from their bag? was the OP handcuffed?
Taking an item out of a bag is one thing unpacking the bag on the airport floor
to re-pack it takes a lot longer (seen it many times).

Bob_the_Saver

apt wrote: »

Bob, I see you share O'Leary's mantra that the customer is always wrong. Maybe you should be campaigning for O'Leary to be Pope as you apparently believe that the garrulous git is infallible. There have been plenty of accounts of ground staff 'earning' their bonuses by using inaccurate scales, undersized cages, or, in this case, not allowing the passenger to remove items, which any reasonable person would do.

But the customer by their own admission was wrong in that the bag was too big.

I fly with Ryanair all the time and see people with oversize/weight bags being
'pulled up' all the time, as I said before,
MAXIMUM 55 X 40 X 20 CM (10 KG) Is this really so difficult to understand?

interstellaflyer

[QUOTE=Bob the Saver;46716839
Unless the gate was about to close HOW could the handling agent stop
someone taking an item from their bag? was the OP handcuffed?
Taking an item out of a bag is one thing unpacking the bag on the airport floor
to re-pack it takes a lot longer (seen it many times).[/QUOTE]

But I'm basing what I'm saying on what the OP has told us, you seem to be making up a scenario that suits your argument.