Bought a new laptop that turned out to be an ex display model

bod1467

Open sealed goods? Don't Argos do that?

arcon5

Flyboy152 wrote: »

Only after you had bought it, surely?

I've known people to do this before purchasing an item before. Just not sure if its all products or certain types of products.

binary-tim

i'm trying to be polite and sound like i know my rights and the law at the same time

binary-tim

i was willing to accept the laptop as just being removed for closer inspection but turning it on is a different matter.

not so sure i'm bothered by argos opening some boxes so you can inspect the item but if its electrical or has batteries it shouldn't get switched on. how much plastic !!!! would i have not bought if i had seen in the box 1st!! rather its done in the shop then have it taken home then returned and then maybe resold again.

MamaMoo_2

When I used to work for a gaming store, quite often people would ask us to open the box and show them the console etc.
If someone was buying one after having issues with a previous one, sometimes they would ask to see it working, and we would oblige (if someone's spending a large amount of money, it only makes sense you allow them to see the goods working)
However, the moment someone started bleating about rights etc, we would give them their rights and that was it. We were always more willing to drop in some goodwill for someone polite, friendly and kind. Anyone who got on their high horse and were clearly out for what they could get, or who act like they were owed something, would get their rights met and were waved off.

Visiondvd

If the laptop was on all day on display thats a different matter.
How do you know that it was on all day? did they tell you this?
When you first user switch a laptop on, it goes through a minisetup.
If you did this, its most likely the laptop was not on.
I prefer to show my customers what they are actually buying,rather than take a chance on a brown box, the wrong item in it. I also free of charge will set it up for them.
If you bought the laptop of me as a retailer, and were for some valid reason not happy, I would offer you a replacement or a refund depending on the circumstances.More likely a replacement. If it was a display model,l switched on,
I would sell it cheap, and would not try and sell it as unused.
In your case I would say a replacement would be more than ample if, it was out of box, not switched on, and sysprep intact.

ps,do let us know what happens.
You said it yourself, that the store are keen on prices, hence they work on a small profit, hoping to get you on insurance etc.
I would be suprised if they offer you anything outside of a replacement.

Flyboy152

Visiondvd wrote: »

If the laptop was on all day on display thats a different matter.
How do you know that it was on all day? did they tell you this?
When you first user switch a laptop on, it goes through a minisetup.
If you did this, its most likely the laptop was not on.
I prefer to show my customers what they are actually buying,rather than take a chance on a brown box, the wrong item in it. I also free of charge will set it up for them.
If you bought the laptop of me as a retailer, and were for some valid reason not happy, I would offer you a replacement or a refund depending on the circumstances.More likely a replacement. If it was a display model,l switched on,
I would sell it cheap, and would not try and sell it as unused.
In your case I would say a replacement would be more than ample if, it was out of box, not switched on, and sysprep intact.
You said it yourself, that the store are keen on prices, hence they work on a small profit, hoping to get you on insurance etc.
I would be suprised if they offer you anything outside of a replacement.

Seeing as the retailer has already accepted that he item was an ex-display model and their display models are kept running for twelve hours a day, it is a reasonable assumption to make that the one the OP has was also running for twelve hours a day.

Visiondvd

Flyboy152 wrote: »

Seeing as the retailer has already accepted that he item was an ex-display model and their display models are kept running for twelve hours a day, it is a reasonable assumption to make that the one the OP has was also running for twelve hours a day.

But it is only an assumption, now If it were me I be asking was it on twelve hours a day, or even was it on, hence, the bit about minisetup.

binary-tim

Visiondvd - yes all display models are on all day, anyone can go up and try the keyboard, tilt the screen, waggle the power cord etc.

1st boot up goes straight to windows 7 normal login stores name already registered as the admin user.

just to point out this isn't a small independent shop, it a massive chain store.

Visiondvd

binary-tim wrote: »

Visiondvd - yes all display models are on all day, anyone can go up and try the keyboard, tilt the screen, waggle the power cord etc.

1st boot up goes straight to windows 7 normal login stores name already registered as the admin user.

just to point out this isn't a small independent shop, it a massive chain store.

Ok
As I said thats a different matter when it booted to Windows.
In theory they sold you a used product( second user) I would ask them for a 50% cut and keep the used laptop.
They will probably say no, and offer you as they have, a replacement, or a full refund.
They will most likely blame it on incompetent staff and hope thats it.
I would try and push for the half price laptop, seeing you used it and have put some details on it, meaning under the data protection act they have to remove the hard drive, bla bla bla, if you get where I going.