Ebay charged me incorrectly and now banned what do I do?

hermum

iieee wrote: »

This isn't for real, is it?

It's so daft I fear you couldn't make it up.

lovinituk

soolin wrote: »

AS per other responses I suspect from that message that you opened a mutual cancellation and not an NPB- in which case you are not due your fees back if buyer responded incorrectly.

I suspect the OP is not giving all the facts. They state that the buyer did not repsond at all. With a cancellation request, if the buyer does not respond after 8 days(?) you can complete the cancellation and receive a refund of fees.

chickaroonee

I don't think ebay is the place for you, to be honest.

wannabehermit

I have given the full facts in the post at 12:13.

Thanks SteveE2 for a sensible reply.

lovinituk

wannabehermit wrote: »

I have given the full facts in the post at 12:13.

Perhaps its just the complete lack of understanding on your part then.

wannabehermit wrote: »

Item 2 - The winning bidder didn't pay, I emailed him a few times, gave him plenty of chance. Opened a cancellation of sale request giving the reason of non-payment. The bidder never responded and it also looks as though he has not been on the site since. After the allotted time I went back to it to close it and had a response from ebay saying that as there had been no response from the buyer I had to continue the sale to him and therefore my charges still stood.

If the bidder never responded to either a NPB case or a cancellation request (you seem to be confusing the two) then you can close both and get your fees back - thst how both those processes work.

I find it hard to believe that ebay would change those processes for your individual case unless for a very good reason.

There is more to this than has been laid out I suspect.

vicx

My advice: Pay the £2 seller fee's then dispute it with eBay after if you still feel they were in the wrong. If they agree with you then they will credit your seller account.

If you don't pay the fee's you owe then eBay will go all the way to get their fee's even hand it over to the Debt Collection Agency and you'll find you will then owe more than £2.

RFW

Your choices seem to be:
Pay up.

Don't pay and don't sell on Ebay, they won't send any debt collectors for £2 and certainly won't take you to court.

Keep trying to get Ebay to change their mind by calling them, emailing them and generally wasting their time and yours. Probably the best way of pursuing this would be to put all the details in writing and send it to an Ebay address that would deal with it.

If it was my selling account and I thought it was a £2 error by Ebay, I wouldn't be concerned about principles, more about the money I was losing if my account was closed.

Now I've sorted that out, everyone can move on;)

vicx

RFW wrote: »

Your choices seem to be:
Pay up.

Don't pay and don't sell on Ebay, they won't send any debt collectors for £2 and certainly won't take you to court.

Keep trying to get Ebay to change their mind by calling them, emailing them and generally wasting their time and yours. Probably the best way of pursuing this would be to put all the details in writing and send it to an Ebay address that would deal with it.

If it was my selling account and I thought it was a £2 error by Ebay, I wouldn't be concerned about principles, more about the money I was losing if my account was closed.

Now I've sorted that out, everyone can move on;)

Are you 100% sure of this? It has happened to someone I know for fee's around this amount and they ended up paying around £15 extra.

RFW

vicx wrote: »

Are you 100% sure of this? It has happened to someone I know for fee's around this amount and they ended up paying around £15 extra.

They can pass it on to a debt collector and the debt collector can ask for more money, but only if they take you to court (unless there is a credit agreement, with Ebay/Paypal there isn't) are they able to add any extra that you would be forced to pay. The likelihood of any company taking someone to court for £2 is as close to zero as you can get. Chances are that if it did go to court the judge would throw it out for wasting the court's time.

Anyone can send a letter to anyone asking for money, the person you know has thrown £15 away in my opinion.

Mandy44

vicx wrote: »

Are you 100% sure of this? It has happened to someone I know for fee's around this amount and they ended up paying around £15 extra.

Some stupid friends you have there, like RFW stated they can't legally enforce additional 'fees' unless they have a court order which no judge would grant for £2 and court costs are more than £15