Going to cancel o2/cpw line, is this the only way?

mathmos

After calling o2/cpw today they also gave me the following address, to send my written 30 days notice to disconnect.

Carphonewarehouse
PO Box 4316
Dunstable
LU5 5WG

g33za

thing is this address is not recognised on the royal mail postcode checker thingy... so as a precation i've sent a recorded disconnection letter to both that address and the portal way address. hopefully that should cover it.

Will phone next week and continuously pester them if they say ""they havent received it".

Just a note to anyone else going through this, you need to get a disconnect reference, call cpw on 0800 0490049 rather than their 0870 number.

the_big_fact_hunt

i previously had a contract with them, the guy in their store sorted the next phone out for me too, the address was portal way for disconnections, and it really does NEED to be sent by recorded delivery (from cpw salesmans mouth) and its also best to ring a day or so later to let them know and confirm it, or they could try and drag it out!:o :beer:

suzy84_2

I sent my disconnection letter by normal post, to the portal way address earlier this week, and read this today and started to worry!....so i just called on the above 0800 number, to confirm they had received it.
They had received, and my disconnection date was set up and ready.

mathmos

Originally Posted by g33za
thing is this address is not recognised on the royal mail postcode checker thingy

The postcode is recognised on the royal mail find an address page.

The address given is

Carphone Warehouse

Houghton Regis
DUNSTABLE
LU5 5WG

vonlance

guys, if my contract also expires in feb, can i ask for a PAC code now or wait til feb?

cheers

g33za

well seems like it worked, just took a call from o2 confirming the disconnection had been actioned.

Just so you know I called, got a DRN (Disconnection Reference Number), followed up with two written letters one sent to the address they gave me and one to the portal way address (sent recorded of course) and also an email to the cpw/o2 customer service email customerserviceo2@cpwplc.com

pingu

i am on O2 250 contract with CPW and it expieres in april so i will have to give them notice/ask for pac in march

if i had known about all the hassle:mad: i would have gone direct with O2?

anyone had a good offer from CPW when cancelling?

g33za

they offered me a contination of my line (400 off peak mins) for free (but they didnt mention the 99p itemised billing cost) and no phone. I turned it down as i'd rather get another 1000 off peak line with free phone

scottish_blend

ahhh - its good to know I am not alone in being disgusted by 02 at CPW

My contract is up in June, and if I had any cheap way of getting out of it sooner I would.

Totally, totally useless, and I will (if staying with 02 or even stayin on a contract and not using a genie card or something this year) be using an online tarrif as they appear to be pretty good VFM