Sueing T-Mobile

eranou

you have been advised your rights.

as your phone is more than 6 months old under SOGA the onus is on you to prove the goods are inherently faulty, you need to obtain an independent report.

maybe you should read the full SOGA rules rather than just the bits you want to read

arcon5

Have you actually read any of this thread? Clearly not.

Let me be clear:

- in the morning put some shoes on (and clothes obviously ;p)
- head phones in, stroll to your local phone repair shop
- 'good morning Sir, I need you to look at my phone, diagnose the problem and provide this in writing -- how much will you charge me?'
- await report and follow the following protocol:

IF RESULT = 'inherent fault'
- write letter to t-mobile including a copy of your report
----IF tobile.repair = false
--------- send them a 'letter before action' outlining your intention to go to court
------------IF tmobile.respond in your favour = yes
----------------- congrats, you win
------------ELSE
----------------- have phone repaired at your expense
----------------- go to moneyclaim.gov and file a claim for the cost of repair. Will cost £35 and is added to your claim
------------END IF
----ELSE
--------- congrats, you win
----END IF
ELSE
----- take better care with your phone next time
END IF

Butlers1982

maybe you should read the full SOGA rules rather than just the bits you want to read

I have several times in full.

Have you actually read any of this thread? Clearly not.

Excuse me? I have read the thread,

take better care with your phone next time

Have you read the thread,obviuosly not. Ive already said the phone has been well looked after never dropped or water damaged.

custardy

eranou wrote: »

you have been advised your rights.

as your phone is more than 6 months old under SOGA the onus is on you to prove the goods are inherently faulty, you need to obtain an independent report.

maybe you should read the full SOGA rules rather than just the bits you want to read

arcon5 wrote: »

Have you actually read any of this thread? Clearly not.

Let me be clear:

- in the morning put some shoes on (and clothes obviously ;p)
- head phones in, stroll to your local phone repair shop
- 'good morning Sir, I need you to look at my phone, diagnose the problem and provide this in writing -- how much will you charge me?'
- await report and follow the following protocol:

IF RESULT = 'inherent fault'
- write letter to t-mobile including a copy of your report
----IF tobile.repair = false
--------- send them a 'letter before action' outlining your intention to go to court
------------IF tmobile.respond in your favour = yes
----------------- congrats, you win
------------ELSE
----------------- have phone repaired at your expense
----------------- go to moneyclaim.gov and file a claim for the cost of repair. Will cost £35 and is added to your claim
------------END IF
----ELSE
--------- congrats, you win
----END IF
ELSE
----- take better care with your phone next time
END IF

Butlers1982 wrote: »

I have several times in full.


Excuse me? I have read the thread,


Have you read the thread,obviuosly not. Ive already said the phone has been well looked after never dropped or water damaged.

so?................................

as for referring to taking care of your phone
this proves you simply aren't reading what is written try again,slowly. use your finger on the screen if you need to

shaun_from_Africa

Ive already said the phone has been well looked after never dropped or water damaged.

Saying something and actually proving it are 2 entirely different things.
It is for this reason that you need a report to prove that the problem wasn't caused by you but was due to an inherrent fault.

Without this report you will be wasting time and money by attempting any legal action against Tmobile.

Butlers1982

as for referring to taking care of your phone
this proves you simply aren't reading what is written try again,slowly. use your finger on the screen if you need to

My laptop isnt touch screen so using my finger does nothing.

As for referring to not reading... Your rite it proves without doubt i dont look after my phone.

ex postie

oh now i see just how intelligent you are,thanks so much for your help,with you being sooo intelligent ill cherish everything you said. And ill also know who to come to when i need a piece of paper putting through a letterbox....

Without this report you will be wasting time and money by attempting any legal action against Tmobile.

.
Cheers thanks,will do.

arcon5

You have taken everything said out of context, not read the advise people have posted, insulted members -- sort yourself out!

SharmaSave

Butlers1982 wrote: »

All

I need step by step advice about sueing T-Mobile.
I have an iphone 4, 13 months old that doesnt work. T-mobile have said its not their problem and that i must speak to Apple. Apple want £140 to fix it. This goes against the soga and i need to take it up with t-mobile

Anyone any success in doing this?
What should my first letter say? Where and who should it go to?

Write to CISAS. Google CISAS - you will find step-by-step write-up. Good luck.

custardy

Butlers1982 wrote: »

My laptop isnt touch screen so using my finger does nothing.

As for referring to not reading... Your rite it proves without doubt i dont look after my phone.


oh now i see just how intelligent you are,thanks so much for your help,with you being sooo intelligent ill cherish everything you said. And ill also know who to come to when i need a piece of paper putting through a letterbox....

can work my phone though

shaun_from_Africa

SharmaSave wrote: »

Write to CISAS. Google CISAS - you will find step-by-step write-up. Good luck.

It's a total waste of time contacting CISAS.
They only deal with billing and service problems.

http://www.cisas.org.uk/InfoforCustomers-4_e.html

If your complaint is about one of the following matters, CISAS cannot deal with it.

• Faulty phones or any other equipment which belongs to you and is in your home.
• Cables and wiring which belongs to you and is in your home.
• Faulty mobile phones or other mobile devices which belong to you.