Sueing T-Mobile

shaun_from_Africa

I can't comment on the build quality of Iphones as I'm still using a Nokia 6310i. (In my opinion, one of the best, most reliable phones ever made).

It's now about 8 years old, on its 3rd battery and still going strong despite being used (and abused) in some pretty harsh environments.

jamespir

you cant sue tmobile as you havent followed the procedure regards to faulty phones

[Deleted User]

gnasher18us wrote: »

Fair point, but £250 of the £400 is for the name "Apple" and "i-phone"!

All of my handsets have lasted longer than 14 months, but "expensive" doesn't always mean "better quality. HTC phones are better than i-phones, and they are cheaper than i-phones.

Up to the O/P I guess?

Not really. The technology used in all touch-screen phones is quite expensive. They all require the use of complex, expensive manufacturing processes and components. If you want to buy a non-contract HTC top-end phone, it will set you back over £400. I have a HTC Desire HD - it's nice, but the battery life is appalling.

Anyway, it doesn't matter what the product is or how much it cost. It should last more than 13 months. MSE isn't about being 'cheap' - it's about cutting costs and getting value for money.

So - the OP needs to determine that the reason the iPhone isn't working is due to a manufacturing defect. i.e. it isn't an effect of unusual wear-and-tear. It's not a cracked screen, broken case, water damage that is caused by the user .. ect

So, the OP should find out if the problem is a common one - a bit of googling should do this. If it's a 'known issue' then you've got a good case to go back to t-mobile/apple with. If it's not, they'll need a handset engineer to establish the cause of the problem. This might not be very free (i think it cost my wife £30 when she had 3 mobile do it for her).

Anyway, it would help a lot if the OP said what the problem with the phone was.

visidigi

cardinalbiggles wrote: »

Really, I would have said that if you took out the contract and got the phone then this would all be part of the contract. In addition I would expect them to fix it until the airtime contract runs out, providing you don't sit on it or drop it in water etc. etc.

You need to look up the contracts - the only network who VOLUNTARILY cover phones for the duration of the initial contract are Vodafone - no other network offers this and even Voda aren't obliged to.

gnasher18us

ringo_24601 wrote: »

it would help a lot if the OP said what the problem with the phone was.

A slight understatement!

The exact nature of the problem has not been identified by the O/P, and the issue is crucial to any advice given by the replying posters.

If the problem is "cracked screen" (it probably isn't to be fair, but no-one knows if it is, or isn't) that's not down to manufacturing, and the entire thread becomes spurious.

On your HTC there are many tips for extending the life of your battery and, if it's a real problem you should tell HTC that it's unuseable. I recharge my battery no more than once every 24 hours.

For what it does, that isn't bad.

HTC are also very helpful if you contact them online, from my experience.

visidigi

HTC are worse than apple - at least when apple stuff breaks they do same day swapout - HTC repairs in the UK are 4+ weeks - my HTC desire and desire S both have needed repair and both need a nightly charge - even being careful.

But alas I digress, we need to wait for the OP to provide info on fault.

paddyrg

Clearly this isn't an HTC vs Apple debate, but if it helps your choices next time around, HTC offer 2 yrs warranty on all handsets - and they honour it too, my old G1 had a dying keyboard after 23 months of hard use - no quibble, fixed and returned for free.

gnasher18us

paddyrg wrote: »

HTC offer 2 yrs warranty on all handsets - and they honour it too, my old G1 had a dying keyboard after 23 months of hard use - no quibble, fixed and returned for free.

Brilliant service!

Posters have to remember that mobile phones are becoming "mini computers" and things do go wrong with such intricate electronic components.

I respect the fact that some people have had issues with HTC "Desire" (I've heard this quite a few times).

I'm off for a beer, and hope the O/P sheds some light on his issue with IP4 before I get back.

Cheers :beer:

Butlers1982

Thanks for all the replies.

The fault is the home button doesnt work all the time. When i went into apple the guy said its a common fault that happens. Note the phone has never been dropped or any water damage. It has screen conver and case since the day off purchase.

Was it brand new also?

yes,bought from tmobile store 30/7/10.

Just because a item fails after 14 months doesn't mean that the failure wasn't caused my a manufacturing fault.
The problem could be due to a component having a shorter than expected life, a soldering job not being carried out correctly and taking a while to appear etc.
If you can get an independent report stating that in the opinion of the person writing it, the fault is due to a manufacturing defect then the SOGA gives you up to 6 years to attempt to make a claim against the retailer. (It is "up to" 6 years
as this period depends on the type of goods, their price, etc).
It is for this reason that you will often read about posters refering to inherrent faults (inherrent from manufacture) and the need to prove if this is the case if the fault appears after 6 months. (before this 6 month period has elapsed, any fault is automatically assumed to be a manufacturing defect unless the retailer can prove otherwise.

agreed and thats the way i was looking at it.

My first email from tmobile

I am sorry to hear that you are experiencing problems with your
iPhone 4 ®.
!
On checking your account, I can see that the phone was provided at a
T-Mobile store on 30 July 2010. Each phone comes with a manufacturer?s warranty, with Apple this is 12 months for the device, battery and accessories. As T-Mobile does not offer a warranty, we encourage our customers to ensure that their phones, especially those of high value, are insured.
!
Although, I can understand your frustration at the information provided by Apple, we are unable to help you on this occasion. Can I suggest that you escalate your complaint via Apple?s complaints procedure?

2nd email reply

email.
!
I understand you are unhappy with the options you have been given to resolve the faults with your device. I am sorry you feel this way and I can certainly appreciate where you are coming from. However, I would like to clarify some information for you:!

?!!!!!!!!!! Firstly, the contract you have with us is a service agreement and the phone comes as an additional benefit with that. If any fault occurs with the product you are covered by a manufacturer?s warranty.

?!!!!!!!!!! Any product you purchase is also covered by the Sales of Goods Act and states that if a product becomes faulty within 6 months of purchase, it presumed that the fault was inherent at the point of sale. As the 6 month time frame has lapsed it is presumed that the product was not faulty at the time of purchase, therefore it is up to the manufacturer what they can offer to remedy the issue.

As previously, advised T-Mobile cannot help you on this occasion and if you remain unhappy with the outcome, you can seek third party advice. We will be more than happy to respond to any third party questions we may receive on your behalf

.

Thanks again so far

popadom

Correct me if im wrong-i might be. If you buy something that comes with something free, or extras, its still covered. Eg you bought a phone and you get a free computer(i think t mobile did this) if it breaks they still have to fix it.?
Email them back about the sales of goods act. I always thought you had 6 years, give them a link (ideally from a goverment website if you can) to the act.