Moving my number from T-Mobile to T-Mobile!

Buzby

I do think you are being a little unfair. Number porting is complex, and I certainly would't be playing around with double or near-concurrent transfers for fear of losing a number. I certainly leave it for at LEAST a month to let things settle down. Porting has a notional cost of £30 which the networks currently absorb. Doing chain ports is risking the number. and possiblybaiting the networks to introduce charges. Whilst T-Mobile and Orange are notionally the same company (Everything Everywhere) their network and back-office systems are still completely seperate, with no published plans for either branding to be lost (ATM).

powerful_Rogue

I dont think im being unfair. I dont go around porting my number every other week, this is the 3rd time in 5 years. I dont like being given incorrect information though.

Maybe they should invest some of their profits so they can move your number inter-network, rather then having to port it out to bring it back in. However it was T-Mobile that said I had to port my number out to port it back in, so I dont see why I should feel guilty.

CooliceT

I'm in the same situation as you!!!

after reading you're orange story... I'm wondering if I should use there free sims now to do this!
ordered some o2 ones aswell, but not come yet.

did you manage to get this sorted?

thecoldstreamer_2

I work for tmobile retentions and can explain why they are unhappy.

Firstly we work on a base rate of pay at approx £16k. On top of this we can earn up to £20k bonus for saving customers from leaving the network.

I have seen a lot of these quidco deals and unless you spend a lot of money with tmobile we simply cannot match the deal. Also the deals are on handsets that do not sell well ie motorola atrix, most of the sony handsets.

When a customer requests a pac code we lose on our save rate ie how many people stay with the network. this goes down enough and we dont get a bonus, we do need our nice BMW's !

Also going from tmobile to orange where they wre essentially the same network looks bad on us. If we tell people to do that then we can expect the same back from orange advisors.

Not good when you consider we work for a bonus.

ps I get 5 50% off line rental deals a year and unlimited 40% off orange line rental and dont use any as dont get signal on either network

CooliceT

thecoldstreamer wrote: »

I work for tmobile retentions and can explain why they are unhappy.

Firstly we work on a base rate of pay at approx £16k. On top of this we can earn up to £20k bonus for saving customers from leaving the network.

I have seen a lot of these quidco deals and unless you spend a lot of money with tmobile we simply cannot match the deal. Also the deals are on handsets that do not sell well ie motorola atrix, most of the sony handsets.

When a customer requests a pac code we lose on our save rate ie how many people stay with the network. this goes down enough and we dont get a bonus, we do need our nice BMW's !

Also going from tmobile to orange where they wre essentially the same network looks bad on us. If we tell people to do that then we can expect the same back from orange advisors.

Not good when you consider we work for a bonus.

ps I get 5 50% off line rental deals a year and unlimited 40% off orange line rental and dont use any as dont get signal on either network

well... every time I phoned T-Mobile and explained my situation...

I wish to move my number from one T-Mobile contract to the other T-Mobile contract they tell me its not possible...

so I tell you! what else are we suppose to do if we wish to keep our number??

if you ever come up with a easy way of doing this! e.g requesting pac code and porting out to different network and then porting out again back to T-mobile then my friend you're on to a winner! and would EARN you're bonus with ease!

thecoldstreamer_2

I understand its frustrating, its the same on all networks. Porting in and out. Silly rules effectively to get people to upgrade rather than cancel even if the deal is with the same company.

You cant even change to payg then back again through a third party. I would do the lebara one with cashback as in previous posts.

I personally use giffgaff due to signal issues and like the price, no commitment.

OneADay

CooliceT wrote: »

well... every time I phoned T-Mobile and explained my situation...

I wish to move my number from one T-Mobile contract to the other T-Mobile contract they tell me its not possible...

so I tell you! what else are we suppose to do if we wish to keep our number??

if you ever come up with a easy way of doing this! e.g requesting pac code and porting out to different network and then porting out again back to T-mobile then my friend you're on to a winner! and would EARN you're bonus with ease!

Last year I did the PAC code route to move out from t-mobile and back to t-mobile. I chose to use O2 as the other network.

Number ported to O2 as planned and 7 days later or less (can't remember) I was asking for PAC code from O2. The bloke on the phone made some nurky comment along the lines of "So the reason you moved to O2 was to port back out". I ignored it, just wanted the PAC code. It cost me a fiver though because I decided to top up before phoning O2. So its not like O2 did not make a little bit of money .

CooliceT

thecoldstreamer wrote: »

I understand its frustrating, its the same on all networks. Porting in and out. Silly rules effectively to get people to upgrade rather than cancel even if the deal is with the same company.

You cant even change to payg then back again through a third party. I would do the lebara one with cashback as in previous posts.

I personally use giffgaff due to signal issues and like the price, no commitment.

well after reading those posts, think I'll leave the Orange one, if you can do it online with giffgaff I'll do it with them, ordered a free sim now.

or.. I'll look into that Lebara one.

but need it doing soon as possible as my payment from T-Mobile is on 28th so all needs to happen before otherwise they take another!

it's all rather silly process! people are always going to want to keep there numbers!!

thecoldstreamer_2

Oneaday I understand why you all do it, it just effects the advisors bonuses giving the pac code.

Then again no point being !!!!!y about it, if you cant save a lot of people leaving and get a good bonus then your in the wrong job.

OneADay

thecoldstreamer wrote: »

Oneaday I understand why you all do it, it just effects the advisors bonuses giving the pac code.

Then again no point being !!!!!y about it, if you cant save a lot of people leaving and get a good bonus then your in the wrong job.

I think the customers can't be blamed for the advisors losing bonuses though I have sympathy. With another contract ending with t-mobile in October, only yesterday I was getting my PAC code from t-mobile again. Still got another contract with them which won't expire till next year.

Thing is I do like t-mobile except for the fact that their data speeds are sluggish in peak times and vocemail is being charged.

The cashback deals make things cheap and increasingly (I think) more people use them. I sort of wonder if the networks will one day give up and stop the cashback deals like Three have done. Three have quidco cashback but no more worthwhile redemption deals. If they weren't so expensive, I would move to them.