Nat West bank - can't get money out without card and card reader or over the phone!

stclair

Ill paste the link in when I'm at home it clearly states you can not in the terms and conditions issued in july. In some parts it says can you can and some parts of the web site it says you can't so ill stand by what I've said.

noh

stclair wrote: »

Ill paste the link in when I'm at home it clearly states you can not in the terms and conditions issued in july. In some parts it says can you can and some parts of the web site it says you can't so ill stand by what I've said.

Nowhere do the T+Cs issued in July say you cannot withdraw from the e-savings account to an external account.
They say exactly as you stated earlier

"(b) by third party mandate to any other UK bank account"
ie a transfer to any external account.
See page 30 section 19.10 of http://www.natwest.com/downloads/global_options/Guide_Fees_Interest.pdf

You are misunderstanding the meaning of "third party mandate"
Using a card online is giving a mandate to transfer funds to a third party

It then goes on to say in section
19.11 Withdrawals will not be accepted by any other method.

The methods excluded are telephone and postal or personal instructions.

The account has always operated in this way that was one of the main attractions, along with the interest rate offered then, when I first opened one a couple of years back instant transfers to external accounts via FP.
Thread from 2008 here https://forums.moneysavingexpert.com/discussion/1212893

From time to time there has been similar threads to this where it is apparent that some NatWest customer service staff do not understand their own products.

stclair

Oh I do apologise now i can see it properly you can transfer externally.

I think im gonna have a nervous breakdown pass me a valium remind me never to get a job in a retail branch. :rotfl:

stclair

noh wrote: »

Nowhere do the T+Cs issued in July say you cannot withdraw from the e-savings account to an external account.
They say exactly as you stated earlier

"(b) by third party mandate to any other UK bank account"
ie a transfer to any external account.
See page 30 section 19.10 of http://www.natwest.com/downloads/global_options/Guide_Fees_Interest.pdf

You are misunderstanding the meaning of "third party mandate"
Using a card online is giving a mandate to transfer funds to a third party

It then goes on to say in section
19.11 Withdrawals will not be accepted by any other method.

The methods excluded are telephone and postal or personal instructions.

The account has always operated in this way that was one of the main attractions, along with the interest rate offered then, when I first opened one a couple of years back instant transfers to external accounts via FP.
Thread from 2008 here https://forums.moneysavingexpert.com/discussion/1212893

From time to time there has been similar threads to this where it is apparent that some NatWest customer service staff do not understand their own products.

Thats why id hate to work in branch or telephony centre theres too much to remember :rotfl:

psychic_teabag

dorsetlady wrote: »

I only have this Nat West account. I wanted to transfer, over the phone, to my partner's Nat West account and they wouldn't let me. I also tried to do it online but, as I said, it wouldn't let me without a the card and reader.

You could possibly set up a joint natwest savings account, which you should both be able to see via online banking, and then transfer the money via that. (You push the money into that, then your partner pulls it out) You might be able to do that sooner than waiting for the card reader.

Just a thought, anyway.