New Tesco DTD policy or is it R&R

Kentsavings

stebiz wrote: »

Surely this is a guy not knowing his stuff. So you buy a hoover, and they give you another hoover plus say £2 difference. Er.............surely not.

An item at cost price is cheaper for tesco than the cash at retail price, however I can see why customers would not be too happy about certain items!

alexwatling

seems simple to me, op picked up 2 thinking offer was buy 1 get 1 free( £3.50x2 = £7)
went to customer service and was told that the new offer is buy 1 get 2 free (£3.50x3 =£10.50 - £7 for offer = £3.50) that explains why they would be given a £3.50 refund and an extra pack

alexwatling

and the store manager was explaining the new offer onbatterys not the new refund policy!

ktlovescatz

Been into two of my local Tesco stores tonight and both customer service areas had the same double the difference sign that has been there for a while.

valk_scot

My local Tesco staff are delightful and nothing is too much trouble but not a single one of them can do simple arithmetic. DTD? I've had everything from twice to a staggering x8 the difference back before now. I just smile, look vague and wait to see what they'll come up with this time. Great fun.