New Tesco DTD policy or is it R&R

dancecrazylegs

frequent wrote: »

What do sainsbury, asda etc do when they overcharge ?

sainsburys just refund you the overcharge, and i believe asda refund the overcharge and give you a £2 voucher

Purple1974

I may be wrong, but didn't the OP on the battery thread say that their store was having a refurb. Could be an old sign that hadn't been thrown away? Just a thought, perhaps it shouldn't have been there.

FloFlo

happy8178 wrote: »

So how would this work exactly? If you bought an item and were charged 1p more than the SEL they would give you 1p and another one of the product however much it is?? Surely that will lose them loads! or have I got it wrong? Was this what R and R was?

No R&R was when you got all your money back and kept the product, even if you had only been overcharged 1p. And yes Tesco lost thousands and changed it to double the difference.

I would welcome R&R back.:D

dancecrazylegs

Purple1974 wrote: »

I may be wrong, but didn't the OP on the battery thread say that their store was having a refurb. Could be an old sign that hadn't been thrown away? Just a thought, perhaps it shouldn't have been there.

i was thinking the same thing maybe an old sign from back in the day?

annie12

stebiz wrote: »

Oooh don't get me going. DTD was better than sex. I had cupboards full of stuff........................or am I with the wrong person? :rotfl:

It was!! I'm still using surf, ariel, dove shower gel & lynx :j

FloFlo

I reckon the guy who thought up the double difference price comparison fiasco was moved to another department!

Sarah7

Well the quote "the difference and the another one of the product" doesn't make much sense, either from a linguistic or practical viewpoint. I can't imagine CS staff ever having to fetch another of an item off the shelves to give you; that surely can't be right.

If you think about the value of this proposition though, the cost of another item plus the difference on what you paid = the full amount you paid (or, to put it another way, if you got the extra item refunded, you'd then have all your money back in full); plus you still have the first item. So it's exactly equivalent to R&R, i.e. getting a full refund and keeping the item.

Like others have said though, I'll believe it when I see it for myself!

ktlovescatz

Sarah7 wrote: »

Well the quote "the difference and the another one of the product" doesn't make much sense, either from a linguistic or practical viewpoint. I can't imagine CS staff ever having to fetch another of an item off the shelves to give you; that surely can't be right.

If you think about the value of this proposition though, the cost of another item plus the difference on what you paid = the full amount you paid (or, to put it another way, if you got the extra item refunded, you'd then have all your money back in full); plus you still have the first item. So it's exactly equivalent to R&R, i.e. getting a full refund and keeping the item.

Like others have said though, I'll believe it when I see it for myself!

Jeez, most of the staff on CS struggle with the current refund policy (most don't like giving anything back), there will be no chance if there is a new policy .... will try and check out wording in my store later, I usually end up at CS desk because something is wrong.

Sarah7

Well done tescoshopper, now that you highlight the batteries being on BOGOF, it seems pretty clear!

Also sounds like the guy was short-changed by £3.50 if double-the-difference really was still in place at that store.

stebiz

tescoshopper wrote: »

My interpretation:A

OP got batteries on BOGOF. Paid for 2 packs - ie overcharged as no BOGOF on receipt - therefore paid £7 - CS gave back refund of £3.50 and allowed OP to keep the 2nd pack.

Net result paid £3.50 ( £7 less refund ) got to keep the paid for pack and the BOGOF pack so really got the BOGOF offer only and no additional benefit.



:mad:Hope this is not the case otherwise you are queueing for 15 minutes to allow Tesco to refund the overcharge only:mad:

Well personally I'd have told them to stick the £3.50 up their !!!!! but that is just me. I think there are a few like me on here, who know the 'Tesco Policies' more than certain Customer Service Managers.

The most important thing is that you do not let them intimidate you.