New Tesco DTD policy or is it R&R

nikkilala_2

This was just posted on the batteries thread but it seems to have not been picked up on so am posting it here.

Thanks to MAGSMORRIS who posted it:
batteries
Bought the batteries today at my local tesco said bogof but no discount on receipt so went of customer services and the guy handed me £3.50 I said i thought it was double the differnece he said no new policy you get the difference and the another one of the product

So what does it mean is it a new R&R:T:T:T

Bailey_Bear_2

I noticed that on the batteries thread too, but I just put it down to one member if staff not knowing policy?

tuitangi

Still same dd policy!!

nikkilala_2

Mahri wrote: »

I noticed that on the batteries thread too, but I just put it down to one member if staff not knowing policy?

Me too, but someone else posted that there was new signage going up so a call to HO I feel is coming on just to confirm what's what:T

WontPayFullPriceShell

Mahri wrote: »

I noticed that on the batteries thread too, but I just put it down to one member if staff not knowing policy?

Snap, Thought the same

stebiz

nikkilala wrote: »

This was just posted on the batteries thread but it seems to have not been picked up on so am posting it here.

Thanks to MAGSMORRIS who posted it:
batteries
Bought the batteries today at my local tesco said bogof but no discount on receipt so went of customer services and the guy handed me £3.50 I said i thought it was double the differnece he said no new policy you get the difference and the another one of the product

So what does it mean is it a new R&R:T:T:T

Surely this is a guy not knowing his stuff. So you buy a hoover, and they give you another hoover plus say £2 difference. Er.............surely not.

happy8178

So how would this work exactly? If you bought an item and were charged 1p more than the SEL they would give you 1p and another one of the product however much it is?? Surely that will lose them loads! or have I got it wrong? Was this what R and R was?

julie2105

oooohhhh go nikkilala!!! go nikkilala!!! go nikkilala!!! i'd be interested to find this out, i could do with some free stuff!!!

dancecrazylegs

nikkilala wrote: »

Me too, but someone else posted that there was new signage going up so a call to HO I feel is coming on just to confirm what's what:T

good because we need to know

WontPayFullPriceShell

Refund and retain wasn't it? You got a refund and to keep the item

julie2105

happy8178 wrote: »

So how would this work exactly? If you bought an item and were charged 1p more than the SEL they would give you 1p and another one of the product however much it is?? Surely that will lose them loads! or have I got it wrong? Was this what R and R was?

R+R was refund and retain, you kept the product and got a refund
HTH