NEW Keane - USB - A Bad Dream released 22nd Jan

miniman_2

I complained and received the following message in reply:
Dear Customer

Thank you for contacting Amazon.co.uk about your order #REMOVED for "A Bad Dream: Usb Memory Stick [Single]".

We have checked your account and found that you may have already
received an e-mail from us regarding this item. When we contacted
the supplier for an update we found that, unfortunately, the item is
no longer available.

Until recently we had still hoped to be able to obtain this item
from our supplier.

Please note that the availability and dispatch times listed on our
website are estimates only, and not guarantees. While we do our best
to adhere to these estimates, our inventory is constantly changing
based on information we receive directly from our suppliers, and
occasionally, unexpected fluctuations in supply can add time to your
order.

I do understand that such changes can be frustrating for you. Please
accept my most sincere apologies for this inconvenience.

Please be informed as a retailer, we solely depend upon the
supplierÂ’s discretion.

As we are currently unable to offer this item, it has been deleted
from your order, and you have not been charged for it. Please be
informed that cancelled orders will no longer appear in your account.

In addition to our large selection, one of the benefits we want to
offer our customers is convenience.

I would like to offer you a 3.00 GBP promotional gift certificate
for use towards your future purchase. Please accept it as a goodwill
gesture. We are truly sorry that we have not met the service
standards in this case.

The promotional gift certificate funds have already been added to
your Amazon.co.uk account. However, please note that this will not
appear in the "View gift certificate balance" section of the "Your
Account" link.

When you place a qualifying order you will be able to see that the
value of your gift certificate has been deducted from the total cost
in the order summary. When you have successfully placed your order,
the following message will be displayed: "Thank you--we have
received your order".

Please note, this does not apply to orders placed through our third
party sellers.

If you click on the "Your Account" link, located at the top of our
homepage, you'll be able to view details of your order.

I do understand that a promotional gift certificate cannot really
make amends for the inconvenience caused. Please accept it as a
goodwill gesture and apology for adding stress to what should have
been a shopping experience that is easy, secure, and most
importantly, stress-free.

If you still require the item it would be worthwhile seeing if it is
available from a third party seller on Amazon.co.uk Marketplace. An
item being offered for sale by third-party sellers will be indicated
by a blue box marked "More Buying Choices" on the product's
information page.

You could also search our Auctions or zShops sites to see if the
item is on sale there.

Auctions - http://s1.amazon.co.uk/exec/varzea/subst/home/home.html
zShops - http://s1.amazon.co.uk/exec/varzea/subst/home/fixed.html

I apologise that we haven't met that goal in this case and hope that
you will give us another opportunity to prove the quality of our
service to you in the future.

Thank you for your patience, and for shopping at Amazon.co.uk.


Please let us know if this e-mail answered your question:

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Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our website.


Warmest regards

Leo wilfred S.
Customer Service
Amazon.co.uk

musicboy

well meerustar, it's nice to see an actual fan getting these .. you know I can't help but thinking that all these people who are desperate to get this item will know from the start how limited it is ... and yet pre-order it from Amazon or then make out that HMV are the bad guys for taking advance orders so noone can buy it from the shop!

lellie

I preordered from HMV in store and didn't get one.. also ordered from amazon and didn't get one.. bah.

momalpas

Just to let people know that I also got my order cancelled by Amazon and was given a £3 voucher.

However there seems to be a lot more copies on ebay than normal and I managed to bag a copy yesterday for £9 which when you take account of the Amazon voucher leaves you only £2 down on the normal price.

Happy bidding

momalpas

Just to let people know that I also got my order cancelled by Amazon and was given a £3 voucher.

However there seems to be a lot more copies on ebay than normal and I managed to bag a copy yesterday for £9 which when you take account of the Amazon voucher leaves you only £2 down on the normal price.

Happy bidding

mark_dumpleton

Is it just me that gets an error and I cannot send a message to Amazon through their contact us section on their site when you try to email them?

Theres an error on the page, and it always comes up with an error after pressing submit, saying "please fix the problems indicated below"

Hmm...Anybody got a direct email address to send to?

Thanks,
marky d

thepearce

mark_dumpleton wrote:

Hmm...Anybody got a direct email address to send to?

Thanks,
marky d

I have a phone number : 0800 279 6620 - you could always ask 'em if they have an email address.

aj2001

its only 256mb this time, am i right?

speedy_gonzalez

How did you contact Amazon to complain? I was another one who ordered and had the order cancelled. I'd also ordered a book to make sure I got free delivery but by the time I'd received the cancellation notice it was too late to cancel the book and I ended up having to pay a delivery charge for the book as the order was then under £15.

ukstuff_2

aj2001 wrote:

its only 256mb this time, am i right?

Yep you're right