NEW Keane - USB - A Bad Dream released 22nd Jan

papawaigo

Mine cancelled as well, seems like amazon cancellation emails are now a regular occurance. For such a big site they aren't half badly run !

karmaimages

Complained and this is the answer i got

ar [name removed]

Thank you for contacting Amazon.co.uk about your order [number removed] for "A Bad Dream: Usb Memory Stick [Single]".

We apologise that you were not notified sooner of this change in
availability of this item .

When we contacted the supplier for an update we found that,
unfortunately, the item is no longer available.

Until recently we had still hoped to be able to obtain this item for
our supplier. We do apologise for any inconvenience this
availability issue has caused.


It is rare for items to be delayed in the way this one was and we are
sorry that your order was affected.

I don't blame you for being upset, and I do apologise profusely for
all of the mistakes and delays which contributed to this very
unfortunate series of encounters.

I hope you'll understand that we do our best to ensure that all of
our customer orders leave our Fulfilment Centre as close as possible
to the availability and dispatch estimates that are listed on our
website.

Unfortunately, in spite of all of our efforts, there can sometimes
be unforeseen delays, and some item may even prove to be unavailable.

As we are currently unable to offer this item, it has been deleted
from your order, and you have not been charged for it. We are sorry
that we let you down and we do understand the importance of this
order to you and we value your bussiness and your custom.

If you still require the item it would be worthwhile seeing if it is
available from a third party seller on Amazon.co.uk Marketplace. An
item being offered for sale by third-party sellers will be indicated
by a blue box marked "More Buying Choices" on the product's
information page.

You could also search our Auctions or zShops sites to see if the
item is on sale there.

Auctions - http://s1.amazon.co.uk/exec/varzea/subst/home/home.html

zShops - http://s1.amazon.co.uk/exec/varzea/subst/home/fixed.html

I realise that you have been greatly inconvenienced by this
situation.

We pride ourselves in being focused on customers like you who make
our company successful. I apologise that your experience with this
order has not been consistent with that philosophy.

I hope that you will consider this error as just an aberration and
give us another chance to serve you better.

Thank you for shopping at Amazon.co.uk.


Please let us know if this e-mail answered your question:

If yes, click here:
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If not, click here:
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Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our website.


Warmest regards

Shanngam Shaliwo
Customer Service
Amazon.co.uk

pondie1

did the ones that complained to amazon get this as part of email
I would like to offer you a 3.00 GBP promotional gift certificate
for use towards your future purchase. Please accept it as a goodwill
gesture. We are truly sorry that we have not met the service
standards in this case.

jojo1978_3

Mine got cancelled too, think i might complain

wileycat

You know the weirdest thing, Virgin Megastores had one in Soton yesterday! (well for a while anyway!)

gamma

Mine got canceled also, but I think it will be a waste of time to even try and get anything out of them because you'll just get claim response #45 in return

Jakejakejake

Mine still showing as

Delivery #1: Not Yet Dispatched
Dispatch estimate: 23 Jan 2007
Delivery estimate: 24 Jan 2007 - 25 Jan 2007

bet they will cancel mine. i might mention watchdog to them, and try and get a gift code!

JJJ

mark_dumpleton

Im not too sure if it is worth all the trouble on my part to complain...hsa anybody had anything offered from them as a result of it?

Marky D

mark_dumpleton

Im not too sure if it is worth all the trouble on my part to complain...hsa anybody had anything offered from them as a result of it?

Marky D

meerustar

I got mine :j

I ordered mine from HMV the day I started this thread and picked it up yesterday no probs.

Sorry to all those who never got one, but just to let you know, I still have the first one and this one and NONE will be going on eBay, so there is at least one genuine fan who got one :T

Good luck with your complaints to amazon