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ebay claim

1235

Comments

  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    My advice is the same as before full refund on return unless she sends pictures of the entire set showing the damage.
    Not sure what you mean by your "thought it was 10 days now it's 8".
  • thelizzyfiles
    thelizzyfiles Posts: 53 Forumite
    hi hermum :0)
    thought the case ran for 10 days but it says 8 days my eyes must be going lol
    thanks for your advice thats my thoughts too
    mortgage 45414.72 overpayments now at £75mth

    saved so far this yr on cutting back £267 :D
    virgin cc = £0.00 :j
    barclaycard = £0.00:j that's over 3k paid off on cards
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    thelizzyfiles wrote: »
    hi hermum :0)
    thought the case ran for 10 days but it says 8 days my eyes must be going lol
    thanks for your advice thats my thoughts too
    I don't know, just make sure that you reply to any message that is sent through the dispute centre.
  • thelizzyfiles
    thelizzyfiles Posts: 53 Forumite
    will do thanks again
    mortgage 45414.72 overpayments now at £75mth

    saved so far this yr on cutting back £267 :D
    virgin cc = £0.00 :j
    barclaycard = £0.00:j that's over 3k paid off on cards
  • soolin
    soolin Posts: 74,955 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Hold firm, she's just trying to get a bit of money off. Just stick to your guns and as above respond to everything via the dispute console.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • thelizzyfiles
    thelizzyfiles Posts: 53 Forumite
    hello everyone :)
    still waiting for her to contact me since the 1st sept will ebay do the rest now or do I escalate it to customer service? it's past the 8th day now (or is it 10th day not so sure now :rotfl:) but which ever its past both of them
    mortgage 45414.72 overpayments now at £75mth

    saved so far this yr on cutting back £267 :D
    virgin cc = £0.00 :j
    barclaycard = £0.00:j that's over 3k paid off on cards
  • Strapped
    Strapped Posts: 8,158 Forumite
    Unfortunately, if you don't go along with her "request" for a partial refund then you may well receive back a box of broken bits. So open and inspect the contents when the courier is still there, and refuse to take delivery if it is all smashed up - then the buyer will have to claim from the courier company, if they have used the right service (as some couriers won't cover china).
    They deem him their worst enemy who tells them the truth. -- Plato
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    thelizzyfiles wrote: »
    hello everyone :)
    still waiting for her to contact me since the 1st sept will ebay do the rest now or do I escalate it to customer service? it's past the 8th day now (or is it 10th day not so sure now :rotfl:) but which ever its past both of them

    Here's a link, http://pages.ebay.co.uk/help/buy/resolving-problems.html
    You had 8 working days to respond to the dispute. Hopefully you did this.
    It looks as though customer support will review & decide the outcome now.
    I don't know whether going onto live help would help or hinder your case.
  • thelizzyfiles
    thelizzyfiles Posts: 53 Forumite
    ok ebay have now ruled in favour of the buyer and is saying she has to return for full refund (not a problem with that) but they also say she will get a refund on the original postage ?? this was a pick up only on the listing and she paid for a courier herself does ebay mean I have to pay that ?
    mortgage 45414.72 overpayments now at £75mth

    saved so far this yr on cutting back £267 :D
    virgin cc = £0.00 :j
    barclaycard = £0.00:j that's over 3k paid off on cards
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 7 September 2011 at 4:38PM
    No, they can only get involved with the amount she paid you, it's no doubt a standard response.
    This is the outcome we were all expecting, has she said when she'll be sending it back?

    Has ebay given a specific date she has to return by?
This discussion has been closed.
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