Disgruntled HP Touchpad owner

fluffnutter

joannedl5 wrote: »

I'm not happy with that other retailers are offering refunds which suggests they believe there is a need to compensate customers.

Have you told Argos that other retailers are doing this? You could try I guess, but Argos are pretty huge and probably won't worry about a potential loss in sales. Have you tried crying whilst waving your useless touchpad at them?

System

I think hp may refund you directly. I read somewhere anyone who bought one after June can get a refund direct from hp. I do agree with the other posters though this price drop was known since last Friday so your research can't have been thorough. In addition hp announced they were stopping making them even before then so any research you did should have noticed you were buying something that was soon to be unsupported. Even if you dont get a refund at the end of the day you have a tablet pc that according to your research was the best one to buy for 400 quid. Just because it's cheaper now does not negate your research.

david39

Surely the price drop has come about to clear the stock because HP are pulling out of the computer hardware market. There must be purchasers of other HP hardware who are, or will be, facing the same dilemma.

If I was the OP, I would be concerned that I had bought a piece of equipment that will no longer have any upgrade potential nor any long-term manufacturer's back up.

The OP is unlikely to buy an HP piece of equipment again, whether they are "gits" or not, as there won't be any more available once current stocks are exhausted.

Argos will still be responsible for the item under SOGA, so if it goes wong within a reasonable time they will have to replace it or, more likely now, refund you all or part of the purchase price.

Buying the piece of equipment and then finding a few days later that you could get it for a fraction of the price is the same as a holidaymaker booking a holiday and then finding from other people, when he reaches the destination, he could have bought it at a much lower price if he had delayed the purchase a short while.

joannedl5

fluffnutter wrote: »

Have you told Argos that other retailers are doing this? You could try I guess, but Argos are pretty huge and probably won't worry about a potential loss in sales. Have you tried crying whilst waving your useless touchpad at them?

never thought of that I will have a complete breakdown next time I call them:) trading standards have advised I write to them and quote the other retailers who are offering refunds. I wouldnt be concerned if I knew I could still get what I wanted from the touchpad but HP will not answer calls and pages have been removed from their website. Otherwise I would just accept it as bad luck!

joannedl5

david39 wrote: »

Surely the price drop has come about to clear the stock because HP are pulling out of the computer hardware market. There must be purchasers of other HP hardware who are, or will be, facing the same dilemma.

If I was the OP, I would be concerned that I had bought a piece of equipment that will no longer have any upgrade potential nor any long-term manufacturer's back up.

The OP is unlikely to buy an HP piece of equipment again, whether they are "gits" or not, as there won't be any more available once current stocks are exhausted.

Argos will still be responsible for the item under SOGA, so if it goes wong within a reasonable time they will have to replace it or, more likely now, refund you all or part of the purchase price.

Buying the piece of equipment and then finding a few days later that you could get it for a fraction of the price is the same as a holidaymaker booking a holiday and then finding from other people, when he reaches the destination, he could have bought it at a much lower price if he had delayed the purchase a short while.

l do take your point, I'm just concerned that it will not co what it was bought for.

joannedl5

goater78 wrote: »

I think hp may refund you directly. I read somewhere anyone who bought one after June can get a refund direct from hp. I do agree with the other posters though this price drop was known since last Friday so your research can't have been thorough. In addition hp announced they were stopping making them even before then so any research you did should have noticed you were buying something that was soon to be unsupported. Even if you dont get a refund at the end of the day you have a tablet pc that according to your research was the best one to buy for 400 quid. Just because it's cheaper now does not negate your research.

bought it thursday!

visidigi

Ive not heard of any retailers refunding for purchases weeks/months old - who are doing it? I am hearing people getting refunds of the difference of items bout within 24 hrs of the price drop or even though who have ordered at a higher price getting it for the lower.

I suspect you're more annoyed that the device you bought it now worth no more than a quarter of what you paid and the services you expect are no longer available.

I suspect HP is your best port of call for this - not the retailer as they took payment for a price that HP were charging them, HP dropped the price to retail since (hence the significant delay of Argos getting approval to drop their price) - for me this means you need to disucc the issue with HP - they will likely be expecting such calls already...

edit: forgot to add, your touchpad will likely soon have a working android port soon, so you have actually got a tablet that will end up more capable than it currently is due to the price gouging thats occuring...depends which side of the coin you want to look at

CoolHotCold

Well Argos should do it. I mean HP are underwriting the actual losses from retailers so it's costing the retailers nothing and it seems Argos has "Double Booked" the profits on your sale. By not refunding you the difference they are effectively getting double profits (Claim off HP for the "refund" you had and not give you any money back.


Sucks, but nothing they legally have to do about it.

Oh and Visidigi, Dixons/PcWorld/Currys have already written / in the process of writing to customers (regardless if they purchased the tablet a day before the drop or at the release of the tablet) on how to claim the difference between what they paid and what it costs now. Either phone up and they'll confirm the details and refund it back to your card if paid online, or pop into the store and they'll refund it inshore if purchased from a store.

System

joannedl5 wrote: »

bought it thursday!

But it was known before Thursday that HP were going to stop manufacturing these? I am intrigued by your research as I don't know what you were looking for in a tablet as for a pre price drop of £350-400 it wasn't worth the money?

arcon5

It seems odd that HP would be refunding the price themselves. Considering the price HP received would have only been about 50% of what the retailer charged...

I'm not familiar with this product so what services (if any) will you be loosing when it has been discontinued?