Tesco misprice discussion area part 17

mandy_moo_1

i've just been reading thru some of this thread cos just got my comp back....can someone pls confirm how this new policy is going to work? i know they're gonna give me double the difference back, so how would it work if i was buying a pack of meat that had a different price per kg to the SEL.

how on earth would they go about that? it took my store all its time to figure out R&R and now they go and change the flippin policy!!

FloFlo

You have no idea or knowledge of my activities as for self-righteous you've definitely beaten me to the oscar for that award.

I would rather spend my time on this website with more pleasant posters so I am sure you'll be saddened by this but you can be the first on my ignore list.

FloFlo

mandy_moo_1 wrote:

i've just been reading thru some of this thread cos just got my comp back....can someone pls confirm how this new policy is going to work? i know they're gonna give me double the difference back, so how would it work if i was buying a pack of meat that had a different price per kg to the SEL.

how on earth would they go about that? it took my store all its time to figure out R&R and now they go and change the flippin policy!!

I was thinking today that when my current supply of r&r'd joints has gone (beef was lovely today) that I wouldn't object to heavily discounted meat (DTD) if r&r goes altogether. Might start taking my own caculator shopping now to help CSA's, it was hard enough for them to work out how to give a full refund let alone find the difference.

rdwarr

amosworks wrote:

You can get leaflets which are entirely bio-degradable, including the use of vegetable ink. I don't think they are telling you what to spend money on, just imploring you to consider helping out your local farmers. But someone who's [a] driving, buying from Tesco and [c] ignorant to a good message, can hardly take the moral high-ground over someone distributing leaflets for a good cause.

I fully appreciate what you're saying. Perhaps if I thought it WAS a good cause then I wouldn't mind so much but that's a topic for another thread

Hermann

cheapskate58 wrote:

Nope, it's always implicit that because Tesco make profits, they can afford whatever happens to them. The same argument is used for all types of fraud and it is plain bogus. Benefit fraud, credit card fraud - it's all fraud:

So, using your logic, where do you place Tesco staff who offer an overcharged customer with just the difference rather than a full refund?

The member of staff is fully aware that the customer is entitled to a full refund yet deceives the customer into accepting just the difference.

Is it because the staff think the customer can afford it?

Is this the same as Benefit fraud and credit card fraud?

Coupon-mad

Good point Hermann. This happens SO often it's ridiculous.

This happened to me only yesterday when a local store tried to swap my higher-scanning cola for lower-scanning cola. Come on stores, that's not honouring the new OR the old policy, it's taking the mickey.

Stood my ground, spoke to a Manager 'I thought you had a Price Promise when a customer is overcharged?'. She couldn't argue with that really, and luckily for me that store is still offering the old policy.

cheapskate58

Hermann wrote:

So, using your logic, where do you place Tesco staff who offer an overcharged customer with just the difference rather than a full refund?

The member of staff is fully aware that the customer is entitled to a full refund yet deceives the customer into accepting just the difference.

Is it because the staff think the customer can afford it?

Is this the same as Benefit fraud and credit card fraud?

Erm….

This never happened to me, so how can I comment?

If it happened to you then there is probably a whole host of additional information that is missing. The truth will only out under cross-examination and in the context of this forum that is pointless.

In other words, your post is simply meaningless and irrelevant.

And there you have it:p

ben500

cheapskate58 wrote:

Erm….

This never happened to me, so how can I comment?

If it happened to you then there is probably a whole host of additional information that is missing. The truth will only out under cross-examination and in the context of this forum that is pointless.

In other words, your post is simply meaningless and irrelevant.

And there you have it:p

I think there is enough anecdotal evidence for you to base an answer on, give it a go! In fact I'd go so far as to say you are far more likely to be fobbed off than to have the policy immediately adhered to {whichever policy your particular store is following if any}

How about a hypothetical poser then?
You purchase a dvd advertised at £9.99 but after going through checkout notice you have been charged £10.99 the CSA offers you the difference in the full knowledge you should be getting a full refund, how do you view the CSA's action, legal, or illegal.
Too slow I can see you have elected to disconnect rather than respond, the answer is illegal a deliberate deception has taken place with the intent to permanantly deprive the consumer of that which is rightfully theirs by law.

foreignshopper

spa2k wrote:

Edit: Clubcard sees 2 cases of coke sold, not who bought the £6.95 one and who bought the £7.25 one. They have the same barcode. Who then does the clubcard dept refund?????

.

Being pedantic perhaps but the two different lots of Coke actually had different barcodes - the £6.95 were scanning at that price.

Coupon-mad

cheapskate you are so wrong on this, if you've only noticed you have been overcharged once, and that time you got the full refund, then you are lucky on 2 counts.

First, that you've only been overcharged once (highly unlikely!)

and secondly, that they didn't try to fob you off with the difference. Some stores are very good and never pull this trick, others try it EVERY time, even when they know that I know the policy.

They have also tried it with my 75-year old Mother (she knows the policy though). It is despicable that some CS are trying to 'nick' money for their employer (to use your word), that rightfully belongs to customers!