Tesco misprice discussion area part 17

Hermann

ginjim wrote:

i'd love to know what their marketing campain will be

"Our staff couldn't understand our last policy and kept commiting fraud at the CS desk. Our customers kept noticeing.

So we brought in a much simpler one that everyone can understand.

We're confident we'll get a lot less legal challenges on this one and the customer gets 'double' something so it must be better than the old 'you get one'."

ozvaldinho

Has anyone considered this angle? At present where R&R occurs, most of the CSA staff make a note on the receipt to prevent customers returning the product for a second refund.
In future, when double the difference is used, do you think the staff will write on the receipt something like "overcharge £x.xx refunded" or refuse to accept any returns on goods? I'm thinking clothing returns are the most likely area for confusion here.
For example, recently kashmir cardigans were sold at £35 insted of £25. You get £20 back for the overcharge, but what if it didn't fit?
I'm sure we'll be having fun with this, I'm sure going to try and get some cashback from the rude b******s at Gallows Corner.

orainsear

What's going to happen when you go for a refund on something that you've had for double the difference?

The small amount of money you get knocked off is by way of an apology for breaking the law and charging you more than advertised.

If you return the goods for a normal refund will you therefore be expected to hand back this apology?

e.g. You are charged £10 for something advertised at £9.

After DD you have paid the correct £9 and received £1 as an apology, net £8 paid.

You decide to return the goods - what happens then? Do you get the full £9 back as well as keep the apology (£1), or do you only get £9 back and Tesco keep the apology (£1)?

Constantine

ozvaldinho wrote:

Has anyone considered this angle? At present where R&R occurs, most of the CSA staff make a note on the receipt to prevent customers returning the product for a second refund.
In future, when double the difference is used, do you think the staff will write on the receipt something like "overcharge £x.xx refunded" or refuse to accept any returns on goods? I'm thinking clothing returns are the most likely area for confusion here.
For example, recently kashmir cardigans were sold at £35 insted of £25. You get £20 back for the overcharge, but what if it didn't fit?
I'm sure we'll be having fun with this, I'm sure going to try and get some cashback from the rude b******s at Gallows Corner.

It would still be marked on the receipt.

Constantine

orainsear wrote:

What's going to happen when you go for a refund on something that you've had for double the difference?

The small amount of money you get knocked off is by way of an apology for breaking the law and charging you more than advertised.

If you return the goods for a normal refund will you therefore be expected to hand back this apology?

e.g. You are charged £10 for something advertised at £9.

After DD you have paid the correct £9 and received £1 as an apology, net £8 paid.

You decide to return the goods - what happens then? Do you get the full £9 back as well as keep the apology (£1), or do you only get £9 back and Tesco keep the apology (£1)?

I don't recall it being specifically mentioned (I only scanned through the brief). Will have a proper look tomorrow. But I would have thought you get a refund for the cost of the item.

ginjim

they might get the 118 118 crew to advertise the new policy

JAMBO

ginjim wrote:

they might get the 118 118 crew to advertise the new policy

Why not get ASDA to do it:rolleyes: ,they already advertise in store on MR T's behalf:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

http://images.kissonline.co.uk/content/kiss/audio/02_ASDA_PA_Announcement.wma

BFG_2

JAMBO wrote:

Why not get ASDA to do it:rolleyes: ,they already advertise in store on MR T's behalf:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

http://images.kissonline.co.uk/content/kiss/audio/02_ASDA_PA_Announcement.wma

genius!!!!!!!!!

hardy

Little_John wrote:

How about this one?
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/

I told the, about the many times I have been overcharged and how they reasured us their price integraty was good with the dotty advert

Exactly. I think we should start a national Bring Back Dotty Turnbull Campaign with the help of the media!!
Surely Tesco should either honour their national advertising campaign or conceed that this change of national policy is because they, and therefore their customers, can have no confidence that things will add up. No doubt, if asked they would blame "serial R&Rrs" and bring in some highly paid spin doctor to explain their change of policy. But surely our friends at Watchdog or in the big nationals would see past the spin and see that the bottom line is that Tesco overcharge millions of (often unsuspecting) customers who believe in that things will add up, on a daily basis!

Constantine

hardy wrote:

Exactly. I think we should start a national Bring Back Dotty Turnbull Campaign with the help of the media!!
Surely Tesco should either honour their national advertising campaign or conceed that this change of national policy is because they, and therefore their customers, can have no confidence that things will add up. No doubt, if asked they would blame "serial R&Rrs" and bring in some highly paid spin doctor to wxplain their change of policy. But surely our friends at Watchdog or in the big nationals would see past the spin and see that the bottom line is that Tesco overcharge millions of(often unsuspecting) customers who believe in that things will add up, on a daily basis!

Or they could say that it is a review of a policy that has not changed since 1997 and it has been brought in to line with what is considered the industry standard. But then, I suppose that is not nearly so interesting.