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McDonalds

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Dont read if you are about to eat!

I took my daughter to our local McDOnalds yesterday and to my absolute horror and disgust, there was a pubic hair in her fries as I unwrapped them for her. I showed the fries to the manager who agreed with me, offered to replace the food, which i didnt want and was keen to get out of there as my stomach was turning, he refunded me the cost of the fries part of the Happy Meal (approx 90p) said "Oh yes, sorry about that", and walked away.

I have emailed the CEO of McDonalds Uk, as I am totally disgusted with their health and hygiene , just wondered if anyone had encountered anything similar? It's not about a refund, or vouchers as I will never use McDonalds again, yuk yuk yuk, any ideas what I can expect in their reply? I have had an acknowledgement email and am awaiting a full response.
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  • System
    System Posts: 178,342 Community Admin
    10,000 Posts Photogenic Name Dropper
    You'll get a 5 quid voucher. I imagine it was just a hair not a pubic one...
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • HappyMJ
    HappyMJ Posts: 21,115 Forumite
    10,000 Posts Combo Breaker
    Dont read if you are about to eat!

    I took my daughter to our local McDOnalds yesterday and to my absolute horror and disgust, there was a pubic hair in her fries as I unwrapped them for her. I showed the fries to the manager who agreed with me, offered to replace the food, which i didnt want and was keen to get out of there as my stomach was turning, he refunded me the cost of the fries part of the Happy Meal (approx 90p) said "Oh yes, sorry about that", and walked away.

    I have emailed the CEO of McDonalds Uk, as I am totally disgusted with their health and hygiene , just wondered if anyone had encountered anything similar? It's not about a refund, or vouchers as I will never use McDonalds again, yuk yuk yuk, any ideas what I can expect in their reply? I have had an acknowledgement email and am awaiting a full response.
    Happens all the time. Well sometimes anyway. It's a food preparation place you expect it to be clean and spotless and someones hair got loose from their beard??? and fell into the fries. You don't know its a pubic hair. That's quite unlikely. I don't see too many employees getting their pants down around the fryer.

    The reply you get will be an apology, a review of hygiene practices and an asurance that this is a one off.

    If you don't like it then trust me never ever eat prepared food again from any place including upmarket restaurants. Hygiene will never be 100%. Only ever purchase fresh fruit and vegetables and make your own food from scratch.
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    edited 21 August 2011 at 10:38AM
    I am shocked and appalled by this.
    I once had a meal at an expensive French Restaurant and found I had a dirty fork, it was replaced and the head waiter had the entire washing up staff fired. We left soon after as the chef was turning nasty.:D
    That gum you like is coming back in style.
  • CapJ
    CapJ Posts: 264 Forumite
    Dont read if you are about to eat!

    I took my daughter to our local McDOnalds yesterday and to my absolute horror and disgust, there was a pubic hair in her fries as I unwrapped them for her. I showed the fries to the manager who agreed with me, offered to replace the food, which i didnt want and was keen to get out of there as my stomach was turning, he refunded me the cost of the fries part of the Happy Meal (approx 90p) said "Oh yes, sorry about that", and walked away.

    I have emailed the CEO of McDonalds Uk, as I am totally disgusted with their health and hygiene , just wondered if anyone had encountered anything similar? It's not about a refund, or vouchers as I will never use McDonalds again, yuk yuk yuk, any ideas what I can expect in their reply? I have had an acknowledgement email and am awaiting a full response.
    How could you possibly know it was a pubic hair? The only way I see is if you saw someone (ahem) removing it and putting it in the fries or if you put it in yourself. Which is it?
  • bethesda
    bethesda Posts: 539 Forumite
    ye i've been in a similar situation a few years ago.........

    took the kids for a meal there and one of my daughters had a salad which came with a topping of what looked like fluff off the floor! took it back to the counter and we not only got a fresh salad but the manager came over refunded our meal and offered my kids a free mcflurry!
  • Azari
    Azari Posts: 4,317 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    penrhyn wrote: »
    I am shocked and appalled by this.
    I once had a meal at an expensive French Restaurant and found I had a dirty fork, it was replaced and the head waiter had the entire washing up staff fired. We left soon after as the chef was turning nasty.:D

    I believe there was a dramatised version of this event on TV in the seventies.
    There are two types of people in the world: Those that can extrapolate information.
  • Oliver14
    Oliver14 Posts: 5,878 Forumite

    I have emailed the CEO of McDonalds Uk, as I am totally disgusted with their health and hygiene , just wondered if anyone had encountered anything similar? It's not about a refund, or vouchers as I will never use McDonalds again, yuk yuk yuk, any ideas what I can expect in their reply? I have had an acknowledgement email and am awaiting a full response.
    So your emailing the CEO of Mcdonalds because there was a hair in some food, which no matter how clean the Kitchen is can still happen. The manager of said Mcdonalds offered to replace or refund and apologised.

    What else do you want a claim for mental anguish? Some people need to get some perspective. :wall:
    'The More I know about people the Better I like my Dog'
    Samuel Clemens
  • Pound
    Pound Posts: 2,784 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The pubic hair was probably the most nutritious thing in that meal.
  • Naf
    Naf Posts: 3,183 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    it could be an armpit hair... its feasible that one could escape the short sleeves... Or a chest hair escaped through the shirt between buttons.
    It could also be from someone who didn't wash their hands after a toilet break.
    I'd not be so quick to completely dismiss the possibility, although it is extremely unlikely.
    Most likely it was from a disgusting previous customer using a till near to the fry dump (or just near where you food was assembled) and it blew there; nothing to do with the staff at all.
    These things happen; however meticulous you try to be you'll always get mistakes and/or staff who just aren't as careful about it as you would like them to be. You try to catch them and ultimately get rid if you can, but you can't always.
    We were at Centre Parcs once and discovered a small slug in my mum's salad. Needless to say the manager was most apologetic, and we got the majority of our food replaced, discounted and free desserts. Wouldn't stop me going back; I've worked in food long enough to know how rare it is.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience.
    - Mark Twain
    Arguing with idiots is like playing chess with a pigeon: no matter how good you are at chess, its just going to knock over the pieces and strut around like its victorious.
  • Gemmy_2
    Gemmy_2 Posts: 383 Forumite
    goater78 wrote: »
    You'll get a 5 quid voucher. I imagine it was just a hair not a pubic one...

    Why do people always think its a pubic hair? :/
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