UK Vodafone contact number

Vodafone

Hi freemo,

As Ann S mentioned in her post, our team are based in the UK and provide Customer service via Facebook, Twitter and our own eForum.

If you need help, you can contact me directly via the email address here with WRT135 FAO Heidi in the subject. I will be more than happy to help.

Please could you also include a link to this thread.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

papajimi

I've been to Egypt 4 times this week by dialling 191* as per Voda's website. Very frustrating but on the 4th call, Mohammed managed to divert me to Maggie in Warrington. Maggie didnt call back but then I managed to get through via another call center rep to Peter who is the manager there (wherever there was as they're not allowed to divulge). Forget all the previous 2 days wasted time and effort, Peter worked magic and resolved the issue and restored my faith in Vodafone. Well done Peter F.
PapaJimi

grumbler

Great CS?!
I think in fact it was just great Peter in abysmal Vodafone CS.

ir018

well as far as i am concerned vodaphone does not help its customers, i have used the email provided here from a bt/yahoo account and a hotmail account and both have been returned as unknown, so being frustrated I thought ok go to my account at vodaphone and email it from there, onlay to be told there web emails are down have been trying for over an hour to email this with no luck well i say to my self phone them , what happens threetimes after selecting the option i want i get a dead line then when i speak to egypt i get cut off in mid sentance ya great customer service and this is after spending over two weeks on the phone in the shop and online trying to solve my multiple problems , love you vadaphone NOT

ir018

coolesticeking

I remember the days when Vodafone was a network that I used to recommend to family and friends but not anymore.

Went all wrong when they started to become a 'global' company expanding out of the UK.

gjchester

coolesticeking wrote: »

I remember the days when Vodafone was a network that I used to recommend to family and friends but not anymore.

Went all wrong when they started to become a 'global' company expanding out of the UK.

Any you think any other network is better?


If you want to have great UK based customer service then people need to accept it costs more than using an offshore call centre.

Most people always want more for less and don't like price increases. The cost of living is going up so the cost to provide customer service goes up, if customers don't want to pay increased bills, then the only option is make it cheper to provide customer service and that means consolidating into bigger call centres where labour is cheap to so first line support, and only pass on difficult or technical issues to the staff in the same country as the incident.

Bottom line is if we want cheap services we have to accept the mechanisms that makes them cheap. Most people want the cheapest prices with the best support, and thats not really possible.

Vodafone

Hi ir018,

I am sorry you had some problems emailing in to me. We recently updated the email address on our profile so that may be why you are having issues.

If you could try again to the address here. Also include WRT135 FAO Heidi in the subject and a link to your post.

I will be happy to help with any issues you may have.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

hatch82

freemo wrote: »

:rotfl:I just want my complaint dealt with, to talk to someone.... is that too much to ask? I'm sure that half the time they make it so difficult, you give up - makes life easier for them I guess!!:laugh:

I am suffering exactly the same and have been directly lied to time and time again. When I finally got through to someone in the UK (by pure chance), he was absolutely brilliant and couldn't have been more helpful or compassionate.

I was promised that someone would listen to a call recording where another chap blatantly lied and I'm back to chasing my tail with their foreign call centres who don't actually listen to what you're trying to achieve.

It's pathetic and I bet if I stopped paying my bill in protest I'd soon get a call from someone in the UK. I world do this but I don't want to damage my credit rating!

Anyone with any ideas or success would be great to hear from.

emjawyba

Vodafone is useless in every way. They are lying thieves. I a truly desperate to reach a solution and I have explored every other logical avenue.

Heidi, your company (Vodafone) does not have an option for my query on your automated telephone service, your website is no help whatsoever, and have NO e-mail address for customer service, I had to spend an afternoon ‘chatting’ to one of your agents online (I have the transcript)- who lied to me, meaning I had to spend another afternoon trying to find out the true avenue for my complaint.

I have recently become a member of Experian credit- and upon reviewing my report; I noticed an alleged 'default' account with Vodafone. This puzzled me as I closed my account with you in July 2013 as I had an extremely unfavorable experience with your company:

I was charged an extortionate bill which I am certain I did not run up as it included hundreds of one second telephone calls running all throughout an evening, which I was at work and therefore away from my phone. I disputed the bill and was told by one of your customer service agents that this was a technical fault, which she had witnessed before in your system. Nevertheless, the next contact I had with your company was an aggressively persistent agent demanding payment; I explained the situation and the agent agreed to explore the matter. I then received daily telephone calls from an exterior collections company- which when I queried- your company claimed to have no affiliation with. The calls from the collection company persisted repeatedly on a daily basis all throughout the day and night, and I became very distressed. I subsequently received a call from Vodafone apologizing for the mistake and confirming that my details has mistakenly been given to the collections company as the disputed nature of my bill had not been relayed. Many months passed and the final conclusion from your company was that I must pay the bill- I was given no explanation or information regarding this and I began to become very unwell due to stress. After many fails attempts to come to an understanding- out of SHEER DESPERATION and exhaustion I agreed to pay to bill- that meant I could not pay my rent that month. I closed my account with you immediately, and moved my number to Virgin Mobile, who have been exemplary.

I now understand that you claim that I owe you an extra £50 and that you have made repeated attempts to contact me regarding this. What I would like to know is, if you have attempted to contact me, why on earth haven't you called me (as you are fully aware I still have the same number) or e-mailed me (as I still have the same e-mail address) and why are you contacting me on a previous address when I called and corrected this address with you THREE TIMES whilst a customer of yours.

As you can imagine, I would like to see the back of your company, so I have now paid this outstanding balance, which I was unaware of, as I was assured that if I did, that the default code you have attached to my credit score would be removed and the situation remedied. Your employee provided me with the e-mail address Credit.Liason@gb.vodafone.co.uk over the chat. However when I attempted to send an e-mail to said address I am informed that it is no longer operational. This is yet another example of an error on your behalf!

I think that removing this default restriction on my credit score it the least you can do seeing as I was unaware of its existence, and in my opinion I do not actually owe this payment. If it is not removed it will remain on my credit rating for 6 years and will stop me from buying my first home. I don't wish the incompetency and complete lack of customer regard to haunt me for a further 6 years.
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

seaviewing

I do agree - Vodafone non UK call centre/s are truly awful.
They mainly are arrogant and don't listen.

When they erased my voicemail a few years ago instead of just resetting the pin, the executive office admitted they were aware of how poor they were and said it was acceptable to request UK centres handle the call - they then denied they said all of it.
Until I emailed the call recording to them, then they gave me £25 credit.

I'd rather have better CS to be honest than the money....

Luckily I don't call them that much