Samsung TV Stand £0.01 (they appear to be in stock for in store pick up!).

slowen

cmjohnson_86 wrote:

Is anyone else writing a letter of complaint to them? If so, please share a template sort of thing. Or if there are any templates already designed on here can someone tell me where I can find one please? Thanks very much.

I had a good booklet which I got through the post from trading standards which had different templates for letters of complaints

Not sure if I still have it but will have a look on the stading standards website for you now and see if I can find any templates as surely if they provide it through the post I would have throught it would be on the internet

slowen

Taken from the trading standards website, may give you some ideas of writing your letter

Unsatisfactory service
http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV1003-1011.txt

Writing a letter of complaint
http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0006-1011.txt

cmjohnson_86

Thanks Slowen, I sort of know what im going to say, but the better it sounds the more chance of freebies there will be ! Haha

cmjohnson_86

Thats great, will hopefully write one up today or tommorow. Thanks again slowen

slowen

cmjohnson_86 wrote:

Thanks Slowen, I sort of know what im going to say, but the better it sounds the more chance of freebies there will be ! Haha

Add long words...lol

Remember to send any correspondance via recorded delivery as if you send it via normal post they can just say they never received it but at least they have to sign for the letter so you have proof they have received it

arushofblood

arushofblood wrote:

Turned away today after trying my luck with the Samsung one.... Have now reserved a Philips one ! Shall I pop down my local store again tomorrow ?! Lol

Lol, had to get out of bed at 9.30 to answer the phone from Currys !

Him "Sorry stock not available, error on website, HO aware, sold as package, items boxed together.... made aware by someone calling in yesterday"

Me "Yes, that was me"

Him "Oh. Well you know it's not available then?"

Me "Yesterday was the Samsung, today it's the Philips"

Him "Oh, er, yes, well..... Sorry stock not available, error on website, HO aware, sold as package, items boxed together.... And anyway, they're not going to really be sold for a penny are they ?"

Me thinks, but resists..... Lol

cmjohnson_86

Bloody idiots. Everone should sent complaints in, Avoid Currys like the Plague!!!

sheryldoc

My complaint isnt the fact they refused in some cases to sell.. fair enough..

its the fact they tell BLATANT LIES and the management get STAFF to lie when they dont want to and are put in awkward positions.

The way I was treated instore is a diff kettle of fish alltogether tho.

cmjohnson_86

Yeah same here, and I cant believe what just happened.

Well, my mom went into the store yesterday to pick up what we had reserved and they tell her they cant sell them for that price. They have them in stock if she wishes to purchase a £800 tv, which my mom declined.

We then just get a phone call from the store manager saying that they have non in stock and not to bother coming up, we said we came up yesterday and seen them in stock. He just put the phone down on us.

sheryldoc

see what I mean.. hanging up on people, screaming and shouting, lying, making people cry, humiliating them, barring them, refusing to serve, threatening!

This is a nationwide store!.. a DISGRACE..