BT Phone Ringing Continually upon connection..

giraffe69

I've found that whenever I have had a problem and contacted them by phone I get sent on a merrygo round of Indian cities with no-one taking responsibility or solving my problem. By contrast making a contact vie the email form on the web site has had rather better results.

BertieUK

giraffe69 Many thanks for your input and comments.

I know exactly what you mean about contacting by telephone, and it is very frustrating trying to understand what they are saying, I know they mean well but...

regards

BobUK

I have sent an email to BT Line Faults [EMAIL="faults@bt.com"]faults@bt.com[/EMAIL] listing the fault and the result of the Test that I carried out.
So we shall see what happens now.

BertieUK

Progress report.. I received a call from BT India a few minutes ago saying that they were going to do a Line Test on this telephone number. I was told not to use the line whilst this was being done, it would take about 6 to 8 minutes to complete.

About 4 minutes later the same person called back to say that the fault was within my dwelling and that BT would send me an email to carry out tests. He said that this may not resolve the issuse and then we would have to book an engineer to carry out a complete check on the dwelling.

I wonder where the fault could be because I disconnected all telephones in the dwelling before I carried out my test this morning.

regards

BobUK

Will keep you posted.

ukcarper

I’m not sure how they can be sure the fault is in your house unless they got you to remove plate on nte and test the line before and after. If they haven’t they might ask you to do that in next email.

brewerdave

They will probably ask you to do what you have already done!! - may be with more than one handset. As you have an aerial connection to your house (from a local pole presumably?) it could be that which is causing your problem. Does the cable pass thru any trees on your (or others) property??
If you get an Openreach engineer out, write EVERYTHING that he does down at the time, ready for the inevitable argument about charges!

BertieUK

ukcarper and brewerdave Many thanks for your input, your comments are noted. Incl Openreach points.

Yes indeed I have the email now and reading through it suggests that I repeat what I have already done with the exception of including a second phone.

The telephone that I tried the first time, through the test socket, was not one that needed a AC connection for power. My other phones need a power suppy connection.

Could I use one of these without plugging it in ? Could the power supply be just used for the phones memory ?

I am amazed at the speed of how the gent that called last evening at 7pm had completed the test in about 4 minutes, from India as well.

Probably being in my 70s, as I am, old age is catching up.

regards

BobUK

PS There are no trees ouside to interfere with the cables at all, that come down from the BT pole...

BertieUK

Good Morning Folk's

This morning I carried out the test that was asked of me by the BT gent from the Digital Care Team. This is the same test that was suggested by other Forum members that I carried out myself before. This time I have been a little more detailed, which might help to confirm where the fault may lie.

I used for the test two working Binatone telephones.

Test 1 from the Test socket only, (everything else disconnected.)

First ring, connection was OK - Second ring also ok - Third ring became continuous and failed connection.

Second Test exactly the same as the first.

What was noticable was that the ring, was only one ring, rather than ring-ring, if that makes sense, and each ring became progressively longer until the third ring was, as I said previously, one continuous ring.

Checking the email that was sent by the Digital Care Team, they said, and I quote:

If you are still experiencing problems with 2 different phones in the test socket, or master socket with everything unplugged, please contact us by email, telephone or alternatively you can report the fault on line.

I have been a little long winded on this post ,but I thought that going through the full proceedure, may help someone else understand the problem(s) that I have experienced and the outcome.

regards

BobUK

I will post again with the final result.

Heinz

My money's still on a faulty line card at the exchange.

BertieUK

Good evening. This afternoon I received a call on my mobile from the BT Digital Care Team. To be honest I could only make out parts of the gentlemans conversation because of a language problem, at my end I may say.

Later I received an email going through, more or less th same proceedures that I have already done. I am starting to feel slightly intimidated by the fact that they keep saying that if the engineer finds that the fault is not on their side of our boundery, as they put it, I will be charged £130.00. It is though they do not believe the test results that I have already done.

I am going to take a few days off and think of something more entertaining than this problem, maybe I am over reacting.

regards

BobUK

ukcarper

Have you only tried one phone and can you try that phone in another line. Like Heinz I think the most likely fault is the line card but it is possible that it is the phone. If you have removed front from nte and plugged into test socket and the phone is OK unless the nte is wired incorrectly the fault is either on the line or in exchange.