BT Phone Ringing Continually upon connection..

BertieUK

Hello

We recieved a call this morning on our BT landline, nothing strange or unusual about that I know, but the ringing tone was continous and when the handset was lifted off the cradle, the phone kept ringing in a continous tone, and almost sounded angry. I removed the connection at the main input to the house and the ringing stopped after a few seconds.

We have noticed recently that sometimes when the phone rings the gaps between the rings sometimes shortens and the ringing gets louder.

Recently we replaced the BT Broadband Hub because the old Hub was not fuctioning on one of its Ethernet outputs.

Has any kind person an answer please?

Regards

BobUK

izools

Possible Battery Connection fault or similiar on the copper network or PSTN port fault in the exchange.

Report the VOICE fault to BT, DON'T mention anything about broadband.

Have you tested the telephone in the "Test Socket"? - Unscrew the faceplate of your BT Master socket and test in the socket underneath - this rules out any internal wiring issues that might have developed in your house.

Good luck

BertieUK

izools Many thanks for your input.

I will follow through with your suggestions. Many thanks.

regards

BobUK

BertieUK

izools I unscrewed the faceplate on the BT Master socket, which looks just the same as any 'normal' phone socket in the house, and behind it was connectors on either side of the phone socket plug, with 123 and 456 on either side.

Other numbers/letters on the circuit board are 41/ 1086 and LJ2/3A.

This box is in the cupboard that contains the main Fuse Boxes for the house, so I have looked elsewhere to no avail.

So it appears that I do not have a "Test Socket"

regards

BobUK

notbritishgas

BertieUK wrote: »

izools I unscrewed the faceplate on the BT Master socket, which looks just the same as any 'normal' phone socket in the house, and behind it was connectors on either side of the phone socket plug, with 123 and 456 on either side.

Other numbers/letters on the circuit board are 41/ 1086 and LJ2/3A.

This box is in the cupboard that contains the main Fuse Boxes for the house, so I have looked elsewhere to no avail.

So it appears that I do not have a "Test Socket"

regards

BobUK

Hi Bob
What you have unscrewed is a secondary line jack 2/3A. You should have somewhere either a master line jack 2/1A or a line box NTE5A. It is the NTE5A which has the hidden test socket.

Sometimes the NTE is fitted where the supply enters your property, perhaps in the garage or loft. If that is the case then it could be an NTE5B which does not have a socket on the outside.

Gordon_Hose

Looks like this:

cajef

Gordon_Hose wrote: »

Looks like this:

Only if it is a NTE5A if they have the older LJU 2/1A master socket it will look like this

BertieUK

Gentlemen thanks for all your inputs, you are very kind. I will check the loft tomorrow when then I can get access, and report back with my findings.

regards

BobUK

izools

Good luck

Sounds like either a copper line fault outside or a dodgy connection inside - inpossible to know if you don't have a test socket, if your house phone wiring is very old and hasn't been looked at by BT in the last decade or so you may very well not have an NTE5 master socket.

If not, just report the fault to BT and when they come out ask them to install an NTE5 master to make fault finding easier in future :beer:

BertieUK

izools Many thanks for your input.

This morning I went into the loft and traced where the BT cables enter the house and found 2 boxes, side by side attatched to the roof rafters. The boxes are almost the same as in the picture originally posted by Gordon Hose. The difference being that these boxes did not have any plug sockets on them at all, only cables going in / out.

One of the boxes I could not see any cables going in / out of it. I took off the cover plate, the lower half of the facia, and found it to be empty. There was the following lettering / nos UK REG DES 1036886

I will as you suggest, give BT a call and ask for them to install an NTE5 master.

kind regards

BobUK

brewerdave

BertieUK wrote: »

I will as you suggest, give BT a call and ask for them to install an NTE5 master.

kind regards

BobUK

Remember that you WILL be charged unless the fault is clearly with their side of the wiring - also if they change the incoming junction box for a "modern" master socket, they won't necessarily relocate -so you would be left with the test/master in the loft!!!!:(