Orange - Massive data bill abroad

cnrmc1

Hi, I need some urgent help please :mad:
I was abroad for two weeks and phone orange who gave me a 30MB bundle which I apparently went over (I was told by them this was alot so I went for it). I came back to a bill of £180.00 which I thought was high.

Then I logged in online and looked at Augusts usage so far and my data costs are around 650.00 !! There is absoloutely no way I have used this amount of data. If I had been using so much then Julys Bill (180.00) would have been higher.

I contacted orange who have cut off everything now however I need to speak to bill dept in the morning. I have spoken to them yesterday and they said they cant establish this latest amount until 3rd Sept when it will come out however I cant wait this long and worry about it.

Any advice ? Thanks

MissKeith

Were you travelling outside of the EU? If so, Orange charge £8 a mb so you used 87mb approximately. If you were within the EU, Orange should have cut you off at £40.

My advice would be to spend two minutes on this forums researching other threads, I assure you there are plenty of them.

cnrmc1

I was within the EU, never checked threads just stressed cant pay this!

grumbler

cnrmc1 wrote: »

...Then I logged in online and looked at Augusts usage so far and my data costs are around 650.00 !! There is absoloutely no way I have used this amount of data.

How big this amount is you think? With £8/Mb it's just 80Mb.

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ETA: you were lucky that this was EU.

DUTR

cnrmc1 wrote: »

Hi, I need some urgent help please :mad:
I was abroad for two weeks and phone orange who gave me a 30MB bundle which I apparently went over (I was told by them this was alot so I went for it). I came back to a bill of £180.00 which I thought was high.

Then I logged in online and looked at Augusts usage so far and my data costs are around 650.00 !! There is absoloutely no way I have used this amount of data. If I had been using so much then Julys Bill (180.00) would have been higher.

I contacted orange who have cut off everything now however I need to speak to bill dept in the morning. I have spoken to them yesterday and they said they cant establish this latest amount until 3rd Sept when it will come out however I cant wait this long and worry about it.

Any advice ? Thanks

And did you notice on your bill if the bundle was added? Sometimes bundles are not added until the next billing cycle, so you may have requested the bundle gone on holiday and then the bundle was added upon your return

gjchester

cnrmc1 wrote: »

Hi, I need some urgent help please :mad:
I was abroad for two weeks and phone orange who gave me a 30MB bundle which I apparently went over (I was told by them this was alot so I went for it).

Where were you not all EU contries are classed as EU for data, Turkey isn't for example.

What were you using the phone for? and do you leave any apps such as Facebook or Twitter running in the background usually?

grumbler

gjchester wrote: »

... not all EU contries are classed as EU for data, Turkey isn't for example.

Turkey is not a EU country.

EU = European Union, not Europe.

BTW, Norwey any Switzerland are not members of EU. Don't know if the data limit is in force there though.

simax

If you add a data bundle, it opts you out of the EU price cap. You will have been sent a text informing you that you've been opted out.

keith1950

Then I logged in online and looked at Augusts usage so far and my data costs are around 650.00 !! There is absoloutely no way Ive used this amount of data. If I had been using so much then Julys Bill (180.00) would have been higher.

How big this amount is you think? With £8/Mb it's just 80Mb.

Hi, 80mb could be as little as browsing 80 web pages !! Never mind watching video's, downloading, facebook,emails etc. etc.

cnrmc1

I was in Greece.

I used it mainly for facebook and the app is on my phone however I did turn data roaming etc off each time I had finished checking things.

I guess my best bet is just to plead with Orange for a discount

drbesty

Facebook uses loads of data, leave the phone at home next time