PC problems

nickyt

Morning,

Is there anyone on here at the moment who could help me. My pc is going really slow and I think I have got a virus. Could someone talk me through how I check, I do have anti virus and anti malware on my pc.

Thanks

Browntoa

download and install and update this

http://www.filehippo.com/download_malwarebytes_anti_malware/

if you already have it then run the program , click on the update tab and then update it

once updated do a full scan then post the log file

nickyt

Thank you,

I do have Malwarebytes on my pc but it won't let me update it, sorry if I am slow in replying but my pc is really slow.

Browntoa

ok , download and install it again , if it still will not work try downloading it on a clean PC and putting on a CD or USB drive to transfer to the infected PC

you can also try this

http://www.superantispyware.com/portablescanner.html

and do a full scan

what version of Windows is it ??

nickyt

I am on windows xp, should I uninstall the one I have on my pc before I download the new one?

I have just looked at the one in the link you put on, can I download it to the infected pc as I don't have another pc to use.

Browntoa

no , these supplement anti virus

we can tell you if anything needs removing or replacing a bit further down the line

RussJK

If you get the chance, run Hijackthis to post a log (should take a few minutes at most)
http://www.users.on.net/~russ/hjt/

Do as above with Malwarebytes/Superantispyware portable

nickyt

Just to let you know I am still here and doing the anti spyware scan

nickyt

Should it take this long to do the anti malware scan?

it is already saying there is 136 threats detected

nickyt

What do I do when this is finished please

RussJK

Can take 2 hours for a full Malwarebytes scan

Are you running Malwarebytes or Superantispyware? Just double check the results, make sure nothing is an obvious false positive as best you can, and clean all the suggestions. Either program will quarantine the results, so at worst you can restore anything if need be.

Post the log from either program, then follow up with the Hijackthis log please.