Ice-save site error

del1001

I've just recieved the error message for the first time, there's obviously something wrong with one (or more) of their servers, eventually got connected after 3 attempts.

Sent them an e-mail advising them of the fault, if everyone that comes across this error contacts them then maybe they will make a greater effort to fix the fault, it is annoying.

Incidently, the automated electronic reply I got back from Icesave stated it could take 15 days to recieve a "personal" reply, which is someyhing else they need to improve on!

Still, it is a good rate of interest...

chesky369

Just tried - no problem.

Paul_Herring

Incidently, the automated electronic reply I got back from Icesave stated it could take 15 days to recieve a "personal" reply, which is someyhing else they need to improve on!

You'll probably get a form letter back within 2 days:

IceSave wrote:

Dear Mr Herring
Thank you for your email of 08/01/07
Please accept our apologies as we are experiencing some technical problems with our website. If your problem persists please attempt to complete the below relevant instructions to reset your browser.

Mozzila Firefox

Open Firefox and click on the tools menu and then options.

Click on the privacy tab, ensure that the Accept cookies from sites option is ticked and that the Keep Until option is set to they expire.

Click the Show Cookies button and then click the Delete all Cookies button

Click on the Content Tab and ensure that Javascript and Java are both enabled.

Press ok and click the tools menu and select Clear Private Data

Close all Firefox windows down before attempting to access the site again….


Microsoft Internet Explorer 7

Open Internet Explorer

Click on Tools and then Internet Options

On the General Tab click the delete button in the Browsing History section. Click the delete files, delete cookies and delete forms buttons. Then click close.

Click on the Privacy Tab and move the slider down to the low setting.

Click on the Security tab and then click on the Internet Icon and then click on the custom level button. Scroll down to the scripting and ensure that Active Scripting is set to enabled and Scripting of Java Applets set to enabled. Click OK and then OK again.

Close all Internet Explorer windows down before attempting to access the site again…

Internet Explorer Version 5.5 and 6

From your web browser, select tools.

Click on Internet Options

Click on the 'Delete Files' button.

Put a tick in the 'Delete all offline content' box and click the 'OK' button.

Click on the 'Delete Cookies' button then on 'OK'.

Select the advanced tab

Click on the Restore Defaults button

Select the Privacy tab

Make sure the slider under the Settings section is set to the bottom 'Accept All Cookies'

Click on the 'OK' button.

Close all Internet Explorer windows down before attempting to access the site again…

If these instructions do not resolve your problem, please complete the questions at the bottom of this email.


Information Request

Browser Used Microsoft Internet Explorer 5.5, 6 , 7
Mozilla Firefox version 1 , 2

Operating System Windows XP
Windows 2000

Firewall

Anti Spyware

Anti Spam

Anti Virus

Internet Connection

If you would like to speak to us please contact us on 0845 605 6050*. We are open 8am – 8pm, Monday to Thursday, 8am – 6.30pm on Friday, 9am – 5pm on Saturday and 10am – 4pm on Sunday.. Alternatively, you can email us at customerservice@savings.icesave.co.uk Yours sincerely Customer Services
*Please note that calls may be recorded for training and monitoring purposes
www.icesave.co.uk[IMG]chrome://targetalert/content/skin/new.png[/IMG]

You should keep your password secret and secure. If you think that someone else may know it, please contact us on 0845 605 6050 and we will change it for you immediately.

For your security, please do not include any personal or account information in an email to us. We will never ask you to provide this information to us in an email.

E-mail: [EMAIL="customerservice@savings.icesave.co.uk"]customerservice@savings.icesave.co.uk[IMG]chrome://targetalert/content/skin/new.png[/IMG][IMG]chrome://targetalert/content/skin/outlook.png[/IMG][/EMAIL]

Icesave documentation is available in Braille, large print and audio versions.

This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. LANDSBANKI ISLANDS h.f (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. LANDSBANKI ISLANDS h.f (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.

Icesave is a trading style of Landsbanki Islands hf, incorporated in Iceland (id. no. 540291-2259), whose registered address is Austurstraeti 11, 155 Reykjavik, Iceland. Registered in the UK under Company Number FC26112 at Beaufort House, 15 Botolph Street, London, EC3A 7QR.

Landsbanki Islands hf. is Authorised by Fjarmalaeftirlitid in Iceland and the Financial Services Authority and is Regulated by the Financial Services Authority for the conduct of UK business: FRN: 207250.

Landsbanki subscribes to the Banking Code.

del1001

Paul_Herring wrote:

You'll probably get a form letter back within 2 days:

OK, I'll try the suggestions they have for Internet Explorer 7, but why do I still think that the fault is at their end...:D

Paul_Herring

OK, I'll try the suggestions they have for Internet Explorer 7

I wouldn't bother.

but why do I still think that the fault is at their end..

Probably because it is. This is just a fob-off letter to waste your time.

del1001

With reference to my previous post (yesterday) I thought it only fair that I post the answer that I recieved from Icesave today.

"Dear Mr ******
Thank you for your email of 10th January 2007.
I am very sorry that you have been experiencing problems whilst trying
to log into your account.

We are aware that we have technical difficulties with our site and are
currently trying to rectify these problems.

Can I suggest that you keep trying to log into your account.
If you would like to speak to us please contact us on 0845 605 6050*.
We are open 8am – 8pm, Monday to Thursday, 8am – 6.30pm on Friday, 9am –
5pm on Saturday and 10am – 4pm on Sunday..
Alternatively, you can email us at customerservice@savings.icesave.co.uk
Yours sincerely
Customer Services"

I must say that their honest answer has restored my faith in them some what, and it didn't take them 15 days to reply

Liz_the_Whizz

I opened an Icesave account in December and have found the on-line access easy to use. Easier than my other two on-line accounts (Birmingham Midshires and A&L Directsaver) anyhoo.