Asda have thrown my car keys away.

Mum7

She said the gsm has asked her to investigate and she would get back to me later

marywooyeah

hmm....the legal issue thrown up by this thread is giving me a good idea for a moot question!
OP have you had any further dealings with asda regarding the keys?

Mum7

Yes I'd posted just before you asked. A lady from asda rang earlier. Said she was acting on behalf of manager. Wanted a full description of keys. And said they keep things for 6 weeks before disposing.
She is meant to be ringing back later........

marywooyeah

I'm sorry I thought I'd read them all, I have a silly habit of hitting reply then leaving it on that page for ages!
I really hope you get a ring back, but have you searched for "asda customer service" on here? not exactly rave reviews I'm afraid, really hope it gets resolved! x

custardy

Viper_7 wrote: »

Slightly different than having a new key cut and programmed to the car!
New key and programming the car to the key is something entirely different!

All cars have a master key - this should be left in a drawer!
Can readily create a new coded key from this at little cost.

you are talking rubbish
not every car has a master key
there are many different types of coding systems
the master key type of set up has mainly been superseded by code cards/registration

pimento wrote: »

How do you know which key is the master key? Both mine look identical.

dont panic
not all marques/models use a master key system

fairview

If I lost my keys, whether I had a master key or not, I would ensure the locks were changed pronto. This would be expensive, so hope covered by insurance. What if they had been pick pocketed? You don`t know if they can`t be found. The theif could come by anytime to take my car!

fluffnutter

Asda staff training must be pretty rubbish. I was in Asda once when the fire alarm went off. They wouldn't let people leave through the fire exits - said they were all locked. Instead we all had to squeeze out the main doors - it took ages. Plus they just left the guy in the wheelchair to burn on the mezzanine as the lifts weren't working (rightly so) and he couldn't use the travelator!

Given all that, I'm not surprised they've managed to lose a bunch of keys. However, I'm not sure that merely operating a lost property service makes you legally responsible for those items. I'm inclined to agree with arcon5's response above. A letter of complaint could certainly help with the cost of the key replacement.

Good luck with that though. When I complained about their appalling fire safety policy, they just sent some lame, vague apology. Not even a voucher for some pies! Gits.

kajstring24

flanflanflan wrote: »

Some people gave some opinions that you didn't disagree with. Get over it!

Thus proving K_P83's point. It's nothing to do with disagreement, it's to do with common decency. It's sad when people like you feel so bad about their lives that they feel the need to put others down to make themselves feel better. Pathetic.

fluffnutter

kajstring24 wrote: »

Thus proving K_P83's point. It's nothing to do with disagreement, it's to do with common decency. It's sad when people like you feel so bad about their lives that they feel the need to put others down to make themselves feel better. Pathetic.

Aren't you being a little presumptuous? How do you know whether people feel 'so bad about their lives'? How do you know that people do things to 'make themselves feel better'?

And asking whether the keys were indeed the OP's is hardly 'putting others down'.

Don't turn a difference of opinion into a personal attack, nor give pop-psychology summaries of people you know nothing about.

Equaliser123

arcon5 wrote: »

I remember vaguely reading an article about involuntary bailment a short while back, which mentioned you can diminish yourself from the implied duty of care as long as its not done withh malice intended.

Not sure that is right. Negligence may have to be established but malice would, I think, be a separate issue.