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Asda have thrown my car keys away.
Mum7
Posts: 42 Forumite
10 weeks ago while shopping in asda I dropped my car keys. I knew they were definitely in the shop as I had them whilst on the escalator and noticed whilst still in store that they'd dropped.
I had security men and staff searching everywhere and wrote all my details down including description of keys and my number.
I went in every few days at first and found the staff really unhelpful. They had different books - handover, communication, lost property etc and no one seemed to know what to do or where to look.
They would just look around the desk and say no keys found even though i told them it was days before I lost them.
Over the coming weeks I'd ask every week, as would my husband and a friend who worked there, bit they never found them.
Last week 9 weeks after they were lost I asked at customer services and this lady got this book out - something no one had done before and low and behold it was a book of property found and there only 12 days after I lost them was a perfect description of my keys found. It said they were in the safe, so a security guard came to check and couldn't find them. He then said they'd be in the cash office but they weren't there either.
I was sent home and told someone would phone me but they never bothered. I went in today and was told because it was so long later the keys would have been disposed of.
The manager came down and said because I hadn't claimed them they'd thrown them away. I told her I had been in every week and no one had told me they'd been found or even looked in this found book. I explained I'd left all my details and description but she said they don't go through and match up found items with things that had been reported lost????
She was rude and said it's my own fault for losing them.
She offered me a twenty pound voucher.
My car keys alone are £300 to replace as there electric doors on my car.
I'm so confused and angry
I had security men and staff searching everywhere and wrote all my details down including description of keys and my number.
I went in every few days at first and found the staff really unhelpful. They had different books - handover, communication, lost property etc and no one seemed to know what to do or where to look.
They would just look around the desk and say no keys found even though i told them it was days before I lost them.
Over the coming weeks I'd ask every week, as would my husband and a friend who worked there, bit they never found them.
Last week 9 weeks after they were lost I asked at customer services and this lady got this book out - something no one had done before and low and behold it was a book of property found and there only 12 days after I lost them was a perfect description of my keys found. It said they were in the safe, so a security guard came to check and couldn't find them. He then said they'd be in the cash office but they weren't there either.
I was sent home and told someone would phone me but they never bothered. I went in today and was told because it was so long later the keys would have been disposed of.
The manager came down and said because I hadn't claimed them they'd thrown them away. I told her I had been in every week and no one had told me they'd been found or even looked in this found book. I explained I'd left all my details and description but she said they don't go through and match up found items with things that had been reported lost????
She was rude and said it's my own fault for losing them.
She offered me a twenty pound voucher.
My car keys alone are £300 to replace as there electric doors on my car.
I'm so confused and angry
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Comments
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Claim it on insurance. It's not Asda's responsibility.:footie:
Regular savers earn 6% interest (HSBC, First Direct, M&S) Loans cost 2.9% per year (Nationwide) = FREE money. 0 -
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You're responsible for losing them - don't try and blame someone else.
£300 you are having a laugh.
How are you using the car now? Using the master key? Just get a key cut from the master key and have it programmed to the ignition accordingly.
Lost the master key... then..... yes very expensive.0 -
I think some of the posts are a bit harsh. Yes its the OP's fault for losing the keys in the first place but once Asda found them they had a duty of care in keeping them safe and making a reasonable effort to to contact and return them to the owner. Clearly, this wasn't done particularly as the OP was making herself known to them on a weekly basis.
OP, I think a strongly worded letter to the store manager and then head office is called for to see if at least they'll pay up, or at least contribute, to the cost of a replacement key. BTW what car is it that costs £300 for a new key, I know its generally not cheap but most are around half that.0 -
All I'll add to Neilmcl's post is to perhaps get a written quote for the cost of the keys0
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Thanks Neilmcl
Yes it's my fault I lost them I accept that.
But millions of people lose things every day- does that mean that companies just have the right to throw people found belongings away without first trying to contact the owner especially as I followed every procedure as I was asked too. If you lost your wallet and went to the police station would you be happy to be told they'd just chucked it even though you had been asking constantly if it was found?
Why have a procedure in place if staff are not going to adhere to it?
The issue is the way the handled the whole situation.
Metropolis - I'm not sure why you post if you have nothing helpful or intelligent to say. Go back to your barbie dolls
And0 -
Thanks Neilmcl
Yes it's my fault I lost them I accept that.
But millions of people lose things every day- does that mean that companies just have the right to throw people found belongings away without first trying to contact the owner especially as I followed every procedure as I was asked too. If you lost your wallet and went to the police station would you be happy to be told they'd just chucked it even though you had been asking constantly if it was found?
Why have a procedure in place if staff are not going to adhere to it?
The issue is the way the handled the whole situation
I agree. Who would be so stupid as to throw away what is obviously a car key? It's not as if it would be occupying a great deal of space in the safe. They could always have handed it over to the police if that was the case.Value-for-money-for-me-puhleeze!
"No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio
Hope is not a strategy
...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!0 -
As Asda operates a "lost and found", had custody of the keys, did not locate them after repeated requests thus they do have some liability.0
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BTW what car is it that costs £300 for a new key, I know its generally not cheap but most are around half that.
try a fiat punto mk2 ... having to have ecu reprogrammed to the new chip in the key, (admittedly following a break in and lock replacement not a lost key although lock itself is cheap ) is not cheap0
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