Asda have thrown my car keys away.

Viper_7

whitelabel wrote: »

try a fiat punto mk2 ... having to have ecu reprogrammed to the new chip in the key, (admittedly following a break in and lock replacement not a lost key although lock itself is cheap ) is not cheap

Slightly different than having a new key cut and programmed to the car!
New key and programming the car to the key is something entirely different!

All cars have a master key - this should be left in a draw!
Can readily create a new coded key from this at little cost.

s_b

If it is indeed down to poor staff training that they werent aware of this book then i would write to customer services at head office outlining everything in great detail and asking for some kind of compensation for bad handling of a situation that could have been sorted easily
Remember the manager will be trying to keep his costs down and paying you £300 out of the till just isnt going to happen and he most likely hopes you walk away never to return (he may well get hailed over the coals for poor staff training ,attitude problems with staff etc etc,i know someone who works in asda and she got a written warning for failing to say good morning to a customer as she filled shelves and the customer turned out to be a mystery shopper
We all lose things and ive lost keys before now especially easy in somewhere like a supermarket if they fall out of your jacket as you bend down to a lower shelf

texranger

I run a retail store and any lost property must be kept for 12 weeks (3 months) after this time the store can do what they want with the lost property

Googlies_2

Kirsti_o wrote: »

10 weeks ago while shopping in asda I dropped my car keys. I knew they were definitely in the shop as I had them whilst on the escalator and noticed whilst still in store that they'd dropped.

I had security men and staff searching everywhere and wrote all my details down including description of keys and my number.

I went in every few days at first and found the staff really unhelpful. They had different books - handover, communication, lost property etc and no one seemed to know what to do or where to look.

They would just look around the desk and say no keys found even though i told them it was days before I lost them.
Over the coming weeks I'd ask every week, as would my husband and a friend who worked there, bit they never found them.

Last week 9 weeks after they were lost I asked at customer services and this lady got this book out - something no one had done before and low and behold it was a book of property found and there only 12 days after I lost them was a perfect description of my keys found. It said they were in the safe, so a security guard came to check and couldn't find them. He then said they'd be in the cash office but they weren't there either.

I was sent home and told someone would phone me but they never bothered. I went in today and was told because it was so long later the keys would have been disposed of.
The manager came down and said because I hadn't claimed them they'd thrown them away. I told her I had been in every week and no one had told me they'd been found or even looked in this found book. I explained I'd left all my details and description but she said they don't go through and match up found items with things that had been reported lost????

She was rude and said it's my own fault for losing them.

She offered me a twenty pound voucher.

My car keys alone are £300 to replace as there electric doors on my car.

I'm so confused and angry

Asda are bailees (albeit involuntarty bailees) and they have a duty of care, dont give up take it further.

Nine_Lives

1. Anyone who scoffs at a key costing so much is clearly clueless. What is to say OP has master key? (i haven't read the entire thread, so don't know if they say they have the master key). These keys can cost silly money to reproduce. If OP bought their car without a master key (i have done in the past) then it's going to cost a lot.

2. I think the attitude here is shocking. Not just in this thread, but on occasion across the board. People are quick to preach & point the finger & take the high ground. What happened to being helpful? Have none of you ever lost anything? Did you preach to yourself & tell yourself it's your own damn fault & did you then feel really great for giving yourself a telling? Unreal!! I'm not meaning everyones attitude is appalling, but some people really do need to get off their high horse. I question whether you'd be so harsh if you didn't have a monitor to hide behind.

3. TO THE OP & IT'S IMPORTANT YOU READ THIS ONE......... don't swallow what certain harsh people on here tell you as gospel. I'll give you a brief reason why:

I stayed in a travelodge where some inconsiderate people were up in the early hours making a right racket, keeping me awake (3-4am IIRC). I complained.

Now, the vast majority of people ON HERE said that it's my own fault, i should expect it at a travelodge. It's my own fault i didn't book a proper hotel, yada yada yada. Basically they had their monitors to hide behind & were well and truly strapped up in their high horse.
I remember one idiotic quote clearly - "you should've got some drinks down you & joined them". Yes because i don't have a right to sleep, i'm sorry.


However, amongst the mass of morons wasting their & my time with these types of replies, where were a helpful few, who suggested taking it further & even provided an email.

What did i get? My full booking TOTALLY refunded. All thanks to the helpful FEW.



So my advice to you is to take it further. You may get somewhere, you may not, but don't give in.


NOTE: I'm not saying everyone on MSE is unhelpful, but there appears to be a selection of members intent on being as unhelpful as possible, laughing at other peoples misfortunes just because they have a monitor to hide behind. Thankfully there are still helpful people on MSE.

gordikin

K_P83 wrote: »

...(i haven't read the entire thread, so don't know if they say they have the master key)....

.....Thankfully there are still helpful people on MSE.

This thread was only 18 posts long before you chose not to read it all...thankfully there are still helpful people on MSE who will manage to do so before commenting.

arcon5

K_P83 wrote: »

3. TO THE OP & IT'S IMPORTANT YOU READ THIS ONE......... don't swallow what certain harsh people on here tell you as gospel. I'll give you a brief reason why:

I stayed in a travelodge where some inconsiderate people were up in the early hours making a right racket, keeping me awake (3-4am IIRC). I complained.

Now, the vast majority of people ON HERE said that it's my own fault, i should expect it at a travelodge. It's my own fault i didn't book a proper hotel, yada yada yada. Basically they had their monitors to hide behind & were well and truly strapped up in their high horse.
I remember one idiotic quote clearly - "you should've got some drinks down you & joined them". Yes because i don't have a right to sleep, i'm sorry.


However, amongst the mass of morons wasting their & my time with these types of replies, where were a helpful few, who suggested taking it further & even provided an email.

What did i get? My full booking TOTALLY refunded. All thanks to the helpful FEW.

Excellent post, well put and some good points.

The only problem here is op has come on to this board, explained his situation and wanting to know what rights he has. Thus far nobody has been able to determine whether he has or not. Because ASDA haven't put him at a loss, but he has.

In your example, you got a full refund -- this doesn't necessarily mean you had a RIGHT to a refund. It just means they chose to refund you in this instance.

Equaliser123

arcon5 wrote: »

The only problem here is op has come on to this board, explained his situation and wanting to know what rights he has. Thus far nobody has been able to determine whether he has or not. Because ASDA haven't put him at a loss, but he has.

I don't agree with that. Asda were bailees of the keys - they've admitted they had them. By losing them, they have thereby caused a loss.

Googlies_2

HappyMJ wrote: »

Thus far nobody has been able to determine whether he has or not. Because ASDA haven't put him at a loss, but he has.

Er' they are involuntary bailees and have a duty of care.

They can be liable under the Torts (Interference with Goods) Act 1977 and liable for damages in 'conversion'.

arcon5

Equaliser123 wrote: »

I don't agree with that. Asda were bailees of the keys - they've admitted they had them. By losing them, they have thereby caused a loss.

I remember vaguely reading an article about involuntary bailment a short while back, which mentioned you can diminish yourself from the implied duty of care as long as its not done withh malice intended.

If this is correct then ASDA would be within their rights to without prejudice dispose of unclaimed items after so many weeks and not hold a duty of care during that time -- although its just poor service the fact op was messed around.

The way I see it, the moment op lost his keys he was at a financial loss. Forunately he was nearly reunited with his property, but the fact he wasn't doesn't put him at any further losses.