Flowers not as advertised

Churchmouse

johnnyboyrebel wrote: »

Course it is set in stone as with any site, if it isnt then why have it?? Why would they refuse it? If you miss Amazon's cut off for next day by 5 minutes, they dont say "sorry you cannot place the order" do they? instead the order is placed and it will be dispatched the next day. It's not too much to expect the customer to realise this as they should have already read the T&C's so they're hardly going to give the OP a call about it.

What exactly is the OP after here???? This kind of "e-commerce bashing" that goes on in this forum is ridiculous.

And if you miss Amazon's cut off for next day delivery they don't deliver next day. This bouquet was delivered despite the missed cut off. They accepted the order despite the missed deadline, they delivered despite the missed deadline. They didn't deliver the correct flowers. End of. You really must be set in a blinkered groove if you cannot accept that you are wrong. Or did your mum constantly have to cry " look, they're all out of step, except my little Johnny" :rotfl:

piglet25

Johnny, are you just here to champion small print? Do you spend your days gazing at t and c in a trance like fashion? Do you ever go out? And more to the point, have you ever in your whole entire life made a purchase that fell short of your expectations in any way? or are you too busy preaching at people who have been let down to buy anything for yourself?

Mimi_Arc_en_ciel

Ok - ignoring the on going arguments between johnny and church mouse ..

Churchmouse wrote: »

If you truly can't see that the two bouquets have nothing in common except they both contain flowers, then you are indeed challenged. Do you think the site in question would be happy to have a photo of the delivered bouquet featured as "this is what you might get instead of the colourful vibrant bouquet you have ordered" Don't think they'd get too many orders if so

Surely you have something more pressing to worry about than a stranger being upset about some delivered flowers

edited to say whitelabel has done a much better job of illustrating the point than me.

Ok first point - Have you looked at the list of flowers on the website and the flowers the OP got? THEY ARE the right flowers - minue the irises (Which it does state they will swap them but doesnt say for what) So to argue "two bouquets have nothing in common except they both contain flowers, then you are indeed challenged" is actually an incorrect statement, They both contain Roses, Lillies, Gerbera's and the correct fern. So how is that not "something in common" ? YOU should take a tip from your own book and acturally read the wholse thread - The difference in the two is there are no iris'es, a different stem count and the wrong colours. they TYPE of flowers ARE the same. Instead of worrying about my intelligence maybe you should concerntrate on more important things?

kirsty80 wrote: »

To be air if I read T&Cs of every website I buy from I'd never get anything ordered. Shouldn't consumers be able to trust to some extent the places they order from. Also my order was accepted at 4pm, so if the shop closed at the usual 6pm, that's 2 hours to sort out a bunch of flowers or simply contact me to explain what kind of flowers they had left in stock.

That's the point of T&C's though - they are there to be read. If they never contained important information that COULD effect your order then they wouldnt be there would they? If you constantly buy things without checking things then its no wonder you end up in a muddle

piglet25 wrote: »

If the order cut off was set in stone at 2pm, the order should have been refused. It wasn't and therefore lillian rose flowers undertook to deliver the bouquet ordered to the recipients. However, the pile of shod that was delivered bears virtually no resemblence to the original order in colour or quantity advertised by lillian rose flowers and that is the point here. While a small substitution is normally acceptable, that amount of difference takes the mickey.
And the florist hasn't offered to rectify the situation, the relay have said the OP can drive to the florist at an inconvenience to themselves, and extra expense, and collect a replacement bunch. And that is not good customer service for a relay who makes their money by DELIVERING flowers is it.

The florist was probably trying to "help" by accepting the order lol

Technically they have tried to rectify (in a way) by saying they will swap it - they're just refusing to redeliver.

Piglet, I dont have time now but would you re-post some of the questions i have asked the OP ? (One was have they asked the florist to re-deliver (at all) and if they will not - WHY not.

Lip_Stick

Checking the T&C's make absolutely no difference in this case. I do believe the vast majority, if not all florists will have something in their small print about substitutions.

A substitution should be made that allows it be as close to the original's look and value as much as possible. This bunch of flowers was way off that mark.

No way on earth, can a florist substitute for whatever they feel like, otherwise I'd be able to set up a snazzy website with top of the range bouquets featured on it, only to send out bunches of daisys, for the price of those bouquets... because it says I can do that in the small print.

missile

I can see OP is disappointed but is it better blue or no flowers and a refund?

That is what I got last time I ordered flowers from M&S.

I would be happy with shops explanation/appology and move on.

Mimi_Arc_en_ciel

Lip_Stick wrote: »

Checking the T&C's make absolutely no difference in this case. I do believe the vast majority, if not all florists will have something in their small print about substitutions.

A substitution should be made that allows it be as close to the original's look and value as much as possible. This bunch of flowers was way off that mark.

No way on earth, can a florist substitute for whatever they feel like, otherwise I'd be able to set up a snazzy website with top of the range bouquets featured on it, only to send out bunches of daisys, for the price of those bouquets... because it says I can do that in the small print.

The point about the T&C's is that the OP clearly didnt read them and this is what the florist will argue. What the OP COULD say is that the stem count is wrong and that whilst they kept the flowers the same (types) it wasnt a "vibrance" bouquet (colourwise)

(And more to the point - you should always read the small print - Whether your buying something, or signing something)

How many posts do we see on here where someone complains they havent read the small print and then disagree's with it AFTER purchasing - Its a common occurance. If there had been nothing on the website about changing the flowers I'd of been 110% on the side with the OP. The fact that the OP neglected to read something that was important, then make a choice from that add's a kink to this. Had the OP read the T&C's, (and the disclaimer underneath the picture about the iris's) and made a decision based on that (Rather than the pretty picture) then they MIGHT have actually realised this could of happened and gone elsewhere and this would never have happened. As it happens - OP admits they never read any T&C's so they cant really moan when things go wrong

Even this website has it's own Terms and conditions :rotfl:

Lets take explode this situation - just for a moment - If this WAS to go to court (:rotfl:) then the florists solicitor (:rotfl:) can AND will refer to the terms and conditions. That's what they are there for.

Can someone PLEASE explain to me WHAT it is exactly that the OP wants - because according to the response from the florist they have said they would replace the flowers with the EXACT ones (the only disagreement I can see is that the florist doesnt want to re-deliver - but OP has neglected to answer any questions ive asked about this (they do neglect quite a bit dont they?) - Also - if the shop says they will refund the £45 but the OP had to go collect it - would the OP travell "all" the way to fetch it? (the 40 minutes hasnt been clarified either - Is it 40 minutes each way - or whole trip)

I wonder if the florist will say "you can have a refund but must return the flowers" - EBAY do this!

Churchmouse

Mimi, I wonder why you quoted something said to johnny, and then replied that I was worried about your intelligence? Yes I did say to you that it wasn't simply a case of right flowers wrong colourway, and that wasn't accurate, but neither are you. Where is the ruscus in the substitute bouquet? That is missing, but the biggest factor is that in the ordered bouquet yellow lillies and orange gerbera dominate, in the substitute white chrysanthemums are the dominant flower ( in my opinion) and these don't even feature in the original in any colour.

Look at the two photos, and without analysing content, just on the overall impression, would you think they are suitable substitutes for each other? T&Cs have to be fair to stand up in court ( and goodness knows, this won't be going there). I honestly would not think that a substitute policy would mean I could order the original bouquet and receive what was sent. What on earth is the point of the different bouquet designs if you cannot rely on the finished article looking like them, albeit maybe with a small adjustment?

I think the OP wants a bouquet just like the illustration she ordered from, delivered to her parents. In other words, what she ordered and paid for

Lip_Stick

Mimi_Arc_en_ciel wrote: »

The point about the T&C's is that the OP clearly didnt read them and this is what the florist will argue. What the OP COULD say is that the stem count is wrong and that whilst they kept the flowers the same (types) it wasnt a "vibrance" bouquet (colourwise)

(And more to the point - you should always read the small print - Whether your buying something, or signing something)

How many posts do we see on here where someone complains they havent read the small print and then disagree's with it AFTER purchasing - Its a common occurance. If there had been nothing on the website about changing the flowers I'd of been 110% on the side with the OP. The fact that the OP neglected to read something that was important, then make a choice from that add's a kink to this. Had the OP read the T&C's, (and the disclaimer underneath the picture about the iris's) and made a decision based on that (Rather than the pretty picture) then they MIGHT have actually realised this could of happened and gone elsewhere and this would never have happened. As it happens - OP admits they never read any T&C's so they cant really moan when things go wrong

Even this website has it's own Terms and conditions :rotfl:

Lets take explode this situation - just for a moment - If this WAS to go to court (:rotfl:) then the florists solicitor (:rotfl:) can AND will refer to the terms and conditions. That's what they are there for.

Can someone PLEASE explain to me WHAT it is exactly that the OP wants - because according to the response from the florist they have said they would replace the flowers with the EXACT ones (the only disagreement I can see is that the florist doesnt want to re-deliver - but OP has neglected to answer any questions ive asked about this (they do neglect quite a bit dont they?) - Also - if the shop says they will refund the £45 but the OP had to go collect it - would the OP travell "all" the way to fetch it? (the 40 minutes hasnt been clarified either - Is it 40 minutes each way - or whole trip)

I wonder if the florist will say "you can have a refund but must return the flowers" - EBAY do this!

The T&C's might be perfectly legal, but that doesn't give the florist the right to send out any naff bouquet and claim it's a substitution. As I said, most florists will have that in the small print. The difference is, most florists will substitute with something very similar. You can have anything written into T&C's but it doesn't mean to say it will stand up in court if someone tried to argue against them after getting shoddy service. The florist still has a duty of care.

The OP can argue that the florist ran out of ORANGE flowers, so why the hell are those fake naff looking blue roses in there? Who on earth would think they were quality flowers? Where are all the other vibrant flowers?

It seems to me, looking at that bouquet that the florist has made it up using cheap nasty flowers that they're trying to get rid of, or have in abundance.

Also I thought the OP wanted a refund or replacement to be delivered and the florist is arguing against delivering. If the florist agreed to delivery it'd be problem solved.

piglet25

I would be interested to hear Lillian rose flowers reply today, obviously the best solution all around would be either a refund or a new bouquet delivered. Lillian rose flowers hasn't offered either of those two options. The bunch of flowers delivered is nowhere close in value as the bouquet ordered, and that is an issue in itself, I would even go so far as to say that the delivered bouquet actually looks like its has come from a supermarket bunch, as the flower types suggest this, the only addition being those nasty blue roses, but again thats another issue and if the 'florist' who created that mess is reading this then maybe you should re-train, or maybe even take an evening class at beginners level. I am not the worlds greatest florist and never will be but that pile of rubbish would not get past me.
Back to the t and c issue - if taken to the extreme and the OP took the issue to court then Lillian rose flowers would have to explain why they are misrepresenting their goods, and to be fair I think the OP would win. The whole issue would be looked at, not just one part of the t and c.
I am hoping that this thread makes a few people think twice before buying flowers online, you would be so much better off making a quick phone call to your local florist, who will tell you what they have avaliable and you will get a bouquet made to the full amount you are paying, and not paying a percentage to the relay, which is 30% in some cases.
OP - let us know what they say

liney

The second bunch resemble a wreath.

I do wonder how many bouquets are delivered that do not meet the spec ordered generally, considering it's a popular choice if you live a distance away. I mean i'd never ask my Mom what colour the flowers were, and how many Roses were included etc. I suspect it's more common than we realise.