Flowers not as advertised

pulliptears

The bouquet was advertised as being Vibrant..

Vibrant
(of colour) strong and vivid

The bouquet received was in no way vibrant and to me it is that simple.

Mimi_Arc_en_ciel

Lip_Stick wrote: »

The T&C's might be perfectly legal, but that doesn't give the florist the right to send out any naff bouquet and claim it's a substitution. As I said, most florists will have that in the small print. The difference is, most florists will substitute with something very similar. You can have anything written into T&C's but it doesn't mean to say it will stand up in court if someone tried to argue against them after getting shoddy service. The florist still has a duty of care.

The OP can argue that the florist ran out of ORANGE flowers, so why the hell are those fake naff looking blue roses in there? Who on earth would think they were quality flowers? Where are all the other vibrant flowers?

It seems to me, looking at that bouquet that the florist has made it up using cheap nasty flowers that they're trying to get rid of, or have in abundance.

Also I thought the OP wanted a refund or replacement to be delivered and the florist is arguing against delivering. If the florist agreed to delivery it'd be problem solved.

The original (website) states it contains roses which would be why they include them - not sure why they are blue though lol

I've never said it WOULD stand up in court - But they WOULD try to get it to stand up. OP hasnt helped themselves by not reading (any) T&C's when they buy things (I'm more trying to get across the point to the OP that they NEED to read them)

Churchmouse wrote: »

Mimi, I wonder why you quoted something said to johnny, and then replied that I was worried about your intelligence? Yes I did say to you that it wasn't simply a case of right flowers wrong colourway, and that wasn't accurate, but neither are you. Where is the ruscus in the substitute bouquet? That is missing, but the biggest factor is that in the ordered bouquet yellow lillies and orange gerbera dominate, in the substitute white chrysanthemums are the dominant flower ( in my opinion) and these don't even feature in the original in any colour.

Look at the two photos, and without analysing content, just on the overall impression, would you think they are suitable substitutes for each other? T&Cs have to be fair to stand up in court ( and goodness knows, this won't be going there). I honestly would not think that a substitute policy would mean I could order the original bouquet and receive what was sent. What on earth is the point of the different bouquet designs if you cannot rely on the finished article looking like them, albeit maybe with a small adjustment?

I think the OP wants a bouquet just like the illustration she ordered from, delivered to her parents. In other words, what she ordered and paid for

Apologies - i quoted two of your posts - one aimed at me and one not - Only one post actually quoted and i got confuddled lol

I have looked at the two photos - and I went "website mentioned XX and XX and XX - and i see them" which is exactly the stand the florist has.

The difference is - I've already said - That the stem count is wrong as is the colours.

the bottom part of your reply - the Florist HAS offered the boquet AND flowers (exact) that is on the website to the OP. The OP doesnt seem happy with this. The only issue that I see with this whole thread is whether the florist should deliver or the OP collect. And as mentioned - the florist is going to argue the T&C's and OP has admitted not reading them.

I personally dont believe the OP sent the email that they have published on MSE (but im cynical) I simply do not think that people react so defensive when faced with a polite email.

nomoneytoday

The florist has offered a replacement - why not accept it and close the matter?
That way you have 2 bunches

kirsty80_2

Letter sent by recorded post to their head office in Cambridgeshire. I'll keep you informed of any progress. Thank you to all those who have helped me with this.

kirsty80_2

Mimi_Arc_en_ciel wrote: »

I personally dont believe the OP sent the email that they have published on MSE (but im cynical) I simply do not think that people react so defensive when faced with a polite email.

I can assure you the email sent was exactly the one that I put on here. Why would I lie when I'm after advice on this issue?? Very cynical....

Mimi_Arc_en_ciel

kirsty80 wrote: »

I can assure you the email sent was exactly the one that I put on here. Why would I lie when I'm after advice on this issue?? Very cynical....

Of course I'm cynical - you've been neglecting to answer questions when asked about certain things that would have provided us with more information enabling us to help better

kirsty80_2

Mimi_Arc_en_ciel wrote: »

Of course I'm cynical - you've been neglecting to answer questions when asked about certain things that would have provided us with more information enabling us to help better

Not intentionally, I just couldn't keep up with the responses. What would you like to know? I thought I had answered most things???:o

gregg1

Mimi_Arc_en_ciel wrote: »

I'd of checked the terms and conditions before ordering - realised this MAY happen and would have rang them first thing the following morning to double check the order rather than relying on them - That way, If they had told me at 9am I couldnt have what I ordered I could seek somewhere else. I certainly wouldnt rely on them to call me if it was a clause in the T&C's but then neither would I wait a day before an event to order something (I'm terrible for planning a head - I had xmas 2011 presents in January)



The OP wasnt clear that it is 40 minutes out of your way it just mentioned you had to go "all the way into chessington" - which, for all i know is a 5 minute car drive for you. Do you not know someone who is going to Chessington who can pick them up? Is it 40 minutes each way or 20?



then presumably if you was ordering a bunch of flowers and the T&C's said they MAY need to change it you would state "dont put XX in there please"

(If OP had mentioned to the florist that they wanted bright flowers and not anything blue then fair enough - i see the issue - but the OP didnt)

The florist has stated the OP can have another bunch of flowers (Ok, so they need to pick them up) . . . I dont understand what more the OP wants?

OP - does your parents live near the florist? Could you not try and comprimise with the florist that next time they have a delivery in the area to take your parents flowers if you cant pick them up?

No - I would assume the florist was experienced sufficiently to use her common sense and use colours as near to what I requested as they could!

I sometimes just pick up the phone and call the florist so have no idea what their terms and conditions would be anyway.

gregg1

Mimi_Arc_en_ciel wrote: »

How is it shocking customer service? the florist has offered to exchange the flowers - like i said - what more could they do?! The op has quite happily said that if the florist had picked another shop then they would of happily gone and got the new bunch. The only quibble now is that they have to travel to a further away shop to get them (although there is no reason given for this?)

How was the florist to know that the parents dont like blue flowers? i didnt see anywhere on the website where it stated "mind reader"

I generally wouldnt care what flowers I got - as long as A, they weren't dead or B, in the shape of a wreath

The OP has only mentioned that they were unhappy because they contained BLUE flowers. If the bunch never contained blue flowers would we still be having the same conversation? probably not.

The OP mentions the florist should have rang them (even though OP never put order in until evening, chances are they didnt get the order until the morning - might be automated reply? - and was too late to call OP) Why couldnt the OP ring the florist to check everything? (waits for the "why should the OP")

EDIT: Piglet25 - IF the florsit never mentioned anything in the T&C's and never offered to replace the flowers then by all means i would be stating similar to you - bad customer service etc. But it isnt the case here - and in case you havent noticed - there isnt just me stating that they dont know what the issue is :-)

Good for you. Other people however, like the OP, are a little more discerning as to what they want and what they like and seeing as they are the ones paying a lot of money to the florist, they are entitled to what they asked for or at the very least as near as possible!

gregg1

johnnyboyrebel wrote: »

The point I am always trying to get through peoples thick skulls is always read the T&C's and help pages, especially from a site you have never used before!

This forum is chocka-block with the same thing time and time again. "Amazon scam", "hmv scam" bla bla, yawn yawn and nearly every time it is down to the customer not reading all the info on the site. Noone else helps as they simply fuel the fire by agreeing with them nearly every time so these numpties will never learn.

This is why the type of flowers etc. is irrelevant here as the core point is what I have said and I will not say again.

I expect some more grief from people now who will then go on their way and order something else from a site then complain afterwards so nothing will ever likely change.

There is absolutely no need for ignorant comments such as that!