travel republic how do you rate them?

luci

Check the T&Cs. There should be a section on errors and omissions or price differences.

MrsWenger

uk-girl wrote: »

Booked hotel, but a month later received e-mail asking to pay additional £500 on my booking :eek:
Anyone know my rights about this, can they charge you exta after booking, say there has been pricing error ...

This is the scenario i encountered albeit much sooner after booking. I am sure others will be able to advise on the legal position but i sorted my case by telephoning and escalating to a manager by email.

To be fair, they did sort it in the end but the price on the hotel was amended to the one they wanted to charge me afterwards.

I suggest a polite call first of all to discuss and see if they can help resolve the matter. Good luck!

clifton_roader

I have just been awarded £60 compensation from TR after booking and paying for a 5* hotel in Dubrovnik and being put up in a hotel across a busy road from the hotel we booked and paid for. This alternative hotel had no lifts, 27 concrete stairs up to the main door from the road, no restaurant, no swimming pool, etc etc. The hotel we booked had all of the ameneties mentioned including a private beach, beauty salon gardens. We paid TR £1550 for a week at a luxury hotel and ended up staying in a small hotel with absolutely no amenities whatsoever which would have cost us less than half of the money we paid. However that is not the point. The hotel we chose was because of all the amazing facilities it had. Despite acknowledging that it was their mistake that we were put up in an alternative hotel, they insist it was also a 5* hotel and "in the same area". It completely ruined our holiday!! Our only way forward would e to take them to court over this! I would never ever use them again. You really dont know what you might end up with.

kuepper

they add charges for using cards without warning you so you actually pay more than advertised prices, very sneaky

louby40

We have booked flights and hotels with them and never had a problem

Lou

Hollie84

We booked through ice lolly last year but have booked through TR in march for our week away next month, there is 6 of us going and not had any problems so far, very helpful