Pc sent for repair - returned damaged - unusable - please help

visidigi

somethingcorporate wrote: »

Please provide proof for your bit I've bolded. I don't think this is correct.

A proportional refund based on estimate of life / use had from an item but not current market value iirc.

Edit: Well done OP and OC for good service!

I haven't written that well - let me explain it as it could be taken slightly the wrong way - on products which depreciate significantly the average cost reduction can be higher - e.g a sofa can be expected to last ten years, so each year could be a 10% usage fee.

A computer can be expected to be current market for 5 years therefore the usage fee could be 20%.

I didn't mean market value in the sense of current price, more the market value in terms of product life span.

Zandoni

Love the way everyone thinks they are legal experts here.

End of the day none of this arguing is necessary, looks like Overclockers will be rebuilding the PC in a new case and replace any components that are damaged. They are doing this because they accept that they caused the damage.

Most problems with big companies are usually sorted with the guarantee that they give and SOGA is only rarely needed.

People here rant on about whether it's less than or more than 6 months old. It just doesn't usually matter when dealing with reputable companies.

OP glad the Overclockers sorted out your problems, certainly is handy living near enough to go in person. Always better than this letter writing nonsense.

somethingcorporate

visidigi wrote: »

I haven't written that well - let me explain it as it could be taken slightly the wrong way - on products which depreciate significantly the average cost reduction can be higher - e.g a sofa can be expected to last ten years, so each year could be a 10% usage fee.

A computer can be expected to be current market for 5 years therefore the usage fee could be 20%.

I didn't mean market value in the sense of current price, more the market value in terms of product life span.

That's a clearer explanation, thanks.:D