Pc sent for repair - returned damaged - unusable - please help

crazyguy

if you take it in and they attempt to fob you off you should demand a full refund against the original purchase price,

visidigi

crazyguy wrote: »

if you take it in and they attempt to fob you off you should demand a full refund against the original purchase price,

on what grounds?

Please do not post such rubbish information.

crazyguy

Not fit for purpose !!!!!!!!!!!!

I appologise for not seeking your permission to post on a public forum, ( NOT ) grow up we are all entitled to share our opinions and knowledge on here !

After all it does not say that this is visidigi's forum, you dont make the rules so kindly refrain from your childish rants as they are neither wanted nor required on here.

visidigi

Not fit for purpose? It was bought in August 2010 - its certainly fit for purpose for the 10 months it was working - indeed its beleived to be damaged in transit - so still not the fault of the retailer or the product build itself.

Your 'demand a full refund on retail price' comment has no legal justification. There are no rights under any regulation or law that entitles the purchaser to a full original refund. The retailer has the right to offer a refund, repair or replacement, at their choosing - a refund, if applicable would likely incur a significant reduction on the base of use and current market value.

As for your post, you're entitled to an opinion if factually correct - otherwise, I am equally entitled to correct you.

The only childish rant here is yours, and Ill gladly quote it to ensure you can't hide from it.

crazyguy wrote:

Not fit for purpose !!!!!!!!!!!!

I appologise for not seeking your permission to post on a public forum, ( NOT ) grow up we are all entitled to share our opinions and knowledge on here !

After all it does not say that this is visidigi's forum, you dont make the rules so kindly refrain from your childish rants as they are neither wanted nor required on here.

wealdroam

crazyguy wrote: »

Not fit for purpose !

What is not fit for purpose... the repair or the product?

crazyguy wrote: »

if you take it in and they attempt to fob you off you should demand a full refund against the original purchase price,

Why should the consumer be entitled to a full refund?

SOGA allows for (amongst other things) "any reimbursement to the buyer may be reduced to take account of the use he has had of the goods since they were delivered to him".

crazyguy

If they have failed to repair the item as per the terms then as a customer you are entitled to by law to request a full refund of the original price paid.

It does not matter that you paid £1400.00, 10 months ago and now you can get them for lets say £900.00, you have every right to request and the company have to adhere to certain laws that will state you get the full price refunded back not what its worth 10 moths later.

That is the most stupid post I have ever heard.

If they do not refund then it has to be goods to the original value given in place, not a reduced amount.

Esqui

crazyguy wrote: »

If they have failed to repair the item as per the terms then as a customer you are entitled to by law to request a full refund of the original price paid.

And they are perfectly entitled to say "No".

visidigi

crazyguy wrote: »

If they have failed to repair the item as per the terms then as a customer you are entitled to by law to request a full refund of the original price paid.

Provide proof please.

crazyguy wrote: »

It does not matter that you paid £1400.00, 10 months ago and now you can get them for lets say £900.00, you have every right to request and the company have to adhere to certain laws that will state you get the full price refunded back not what its worth 10 moths later.

Provide proof please.

crazyguy wrote: »

That is the most stupid post I have ever heard.

If they do not refund then it has to be goods to the original value given in place, not a reduced amount.

Provide proof please.

crazyguy

if it has been sent in for repair and come back as op described then you have given them the oppertunity to fix it and then you can go back and request a refund if they then say no you just make small court claim as you have acted correctly and therefore have every right to pur sue an action against them via the courts.

DCFC79

DVardysShadow wrote: »

If they have premises where they deal with customers, this would be an entirely proper channel.

if they have the premises to do it then yes but i was going on the assumption they wouldnt have the facility to do so,