Pc sent for repair - returned damaged - unusable - please help

visidigi

crazyguy wrote:

if it has been sent in for repair and come back as op described then you have given them the oppertunity to fix it and then you can go back and request a refund if they then say no you just make small court claim as you have acted correctly and therefore have every right to pur sue an action against them via the courts.

Thats not proof - please provide documented proof to back up your statements.

wealdroam

crazyguy wrote: »

if it has been sent in for repair and come back as op described then you have given them the oppertunity to fix it and then you can go back and request a refund if they then say no you just make small court claim as you have acted correctly and therefore have every right to pur sue an action against them via the courts.

I linked to the Sale of Goods Act earlier to justify my statement.
Can you please tell us how you have come to the conclusion that the purchaser is entitled to a full refund?

I notice the word full has disappeared from your explanation.
Do you now agree that a full refund may not be appropriate?

wealdroam

More consumer advice from Crazyguy...

https://forums.moneysavingexpert.com/discussion/comment/45683658#Comment_45683658

visidigi

wealdroam wrote: »

I linked to the Sale of Goods Act earlier to justify my statement.
Can you please tell us how you have come to the conclusion that the purchaser is entitled to a full refund?

I notice the word full has disappeared from your explanation.
Do you now agree that a full refund may not be appropriate?

He's said full in all the other previous posts - it just I think he missed it out in the last post, like he's missed out on any written facts in any of his posts on this topic.

sassybird

Sorry this thread has turned into a bit of a free for all, but thanks for all the constructive advice given by all.

Brilliant news! Overclockers are fab with their customer service!! Called in this morning and spoke to the manager called Chris - no argument and absolutely no prob whatsoever. He took one look at it and said it had been dropped and badly dropped at. He went away for a couple of minutes to sort things out behind the scenes and then came back and said it was irrepairable and that they were going to replace the item with a new system of equal value. He then went through the ordering screen with my son and talked him through what parts would be of equal (and if the part was not stocked any more a better replacement) so that the total package will be a more up-to-date and better system.

He also said as we only had 2 weeks left on the original warranty, they would extend the warranty for 6 months on this system for our peace of mind.

What a brilliant piece of customer service! Cannot praise them enough.

The new system should be ready by Monday eve and Chris said they could 'ship' it out to us. Guess what .... - we will be picking up the system in person - no more courier delivery for us where pc's are concerned!!

Thank you for all your advice and a big well done to OC - definitely deal with these guys again, cannot fault them. :T:T:T

Esqui

Hurrah! Nice one.

pmduk

Good result from overclockers there. despite crazyguys useless advice.

santer_2

Will they transfer the data over, or maybe let you have the original hard drive added as a second drive, assuming it is intact

Has he got a list of the serial numbers for the programmes he wants, along with the installation files

If it is an OEM version of Windows, will they check it activates properly on the new system

somethingcorporate

visidigi wrote: »

if applicable would likely incur a significant reduction on the base of use and current market value.

Please provide proof for your bit I've bolded. I don't think this is correct.

A proportional refund based on estimate of life / use had from an item but not current market value iirc.

Edit: Well done OP and OC for good service!

Nilrem

Good to hear they sorted it out for you